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5 - Help
Troubleshooting
SYMPTOM
No power.
Player does not start
playback when PLAY
is pressed.
Player starts playback
but stops immediately.
No picture.
No sound.
Distorted sound.
No audio from Digital
Output.
Distorted picture.
Completely distorted
picture or no color in
picture.
Picture distorted during
forward or reverse scan.
No forward or reverse
scan playback.
No 4:3 (16:9) picture.
Remote control does not
function.
DVD player and
remote control keys not
functioning.
Playback does not start
when Title is selected.
REMEDY
• Insert plug securely into power outlet.
• Push the front panel POWER button off and back on.
• Check power at AC outlet by testing another appliance.
• Condensation has formed. Wait ~1-2 hours to allow player to dry out.
• Player cannot play discs other than DVDs, Audio CDs, MP3 CDs, and Photo
CDs.
• Try another disc to check if the unplayable disc is defective.
• Check region code.
• Disc may be dirty and may require cleaning.
• Ensure that disc is installed with label side up.
• Ensure that equipment is connected properly.
• Ensure that video input setting for TV is set correctly.
• Check if external equipment is on.
• Select same channel and source on TV as on player.
• Push the front panel POWER button off and back on.
• Ensure that equipment is connected properly.
• If using a HiFi amplifi er, try another audio source.
• Check Volume adjustment on the player and the external equipment.
• Check the MUTE button on the player and the TV.
• No sound will be heard during pause, fast forward or reverse.
• Ensure that the audio input settings for your TV and stereo system are correct.
• Check digital connections.
• Check Audio Setup menu to make sure that "SPDIF/RAW" or "SPDIF/PCM" is
selected.
• Check if the audio format of the selected audio language matches your receiver
capabilities.
• Check disc for fi ngerprints and clean with a soft cloth, wiping from center to
edge.
• Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
• Disc format does not match TV format (PAL/NTSC). Check "TV System" setup.
• Picture will be somewhat distorted at times. This is normal.
• Some discs may have sections which prohibit Forward/Reverse Scan.
• Choose the correct "TV Type" setting in the Setup menu.
• Make sure the batteries are installed with the correct polarities (+ and –).
• Batteries are dead. Replace with new ones.
• Point remote control directly at signal sensor.
• Operate remote control within 20 feet of signal sensor.
• Remove obstacles between remote control and signal sensor.
• Power unit off and on. Alternatively, turn off unit, unplug power cable and plug it
back in. (Player may not be operating properly due to lightning, static electricity
or some other external factor.)
• Parental Control function may be set. Confi rm the "Rating" setup.
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