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General information
The conditions of this guarantee are:
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The guarantee shall only apply to defects that occur within the 12 month
guarantee period.
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Proof of purchase is required.
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The equipment is returned to BT or its agent as instructed.
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This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair
other than through approved agents.
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This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read
the Help section beginning on page 60 or contact the BT Diverse Helpdesk for assistance
on 0800 218 2182* or email bt.helpdesk@vtecheurope.com. Additional answers to
Frequently Asked Questions are available from www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference
Authorisation (FRA) number and instructions for replacement or repair. Please note you
will need the FRA number before returning the product. This does not affect your
statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the
approval requirements for connection to the telephone network. We suggest that you call
our recommended repair agents on 08702 405029.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
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