Service And Spare Parts - John Lewis JLWM1603 Instruction Manual

Symptom
Unsatisfactory washing results
The machine vibrates when
spinning
The door will not open
Spinning starts late or the
machine does not spin
The machine makes an unusual
noise
No water is visible in the drum
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact our
extended warranty administrators by telephoning:
0870 01 07887
They will give you details for your local Service Force
Centre.
Before calling out an engineer, please ensure you have
read the details under the heading "Something Not
Working".
Possible causes
Too little detergent or unsuitable detergent has been used. An
insufficient amount of detergent leaves the laundry looking grey and
causes lime scale to form.
Stubborn stains have not been treated prior to washing
The correct wash programme/temperature has not been selected.
Too much laundry has been placed in the drum.
The internal packing has not been removed.
The machine is in contact with the wall or furniture.
The machine is not level and stable (check diagonally).
The washing load is badly distributed in the drum.
Maybe there is very little laundry in the drum.
The water level is above the bottom edge of the door.
The machine is heating the water.
The drum is turning.
The door can only be opened only when "Door openable"
message appears in the display and the door locked light has
gone off.
The electronic balance control device has cut in because the laundry is
not evenly distributed in the drum. The laundry is redistributed by
reverse rotation of the drum. This may happen several times before
the unbalance disappears and normal spinning can resume. If, after a
few minutes, the laundry is still not evenly distributed in the drum, the
machine will not spin. In this case, redistribute the load manually and
select the spin programme.
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor
ensures a softer start and more even distribution of the laundry in the
drum when spinning, as well as increased stability of the machine.
Machines based on modern technology operate very economically
using very little water without affecting performance.
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found
on the rating plate - see picture)
5. The purchase date.
Please note that a valid purchase receipt is
required for in-guarantee service calls.
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