One-Year Limited Warranty; Troubleshooting - Kohler K-1969 Homeowner's Manual

Warranty

ONE-YEAR LIMITED WARRANTY

KOHLER plumbing products are warranted to be free of defects in material and workmanship for one year
from date of installation.
Kohler Co. will, at its election, repair, replace or make appropriate adjustment where Kohler Co. inspection
discloses any such defects occurring in normal usage within one (1) year after installation. Kohler Co. is not
responsible for removal or installation costs. Use of in-tank toilet cleaners will void the warranty.
To obtain warranty service contact Kohler Co. either through your Dealer, Plumbing Contractor, Home
Center or E-tailer, or by writing Kohler Co., Attn.: Customer Care Center, 444 Highland Drive, Kohler, WI
53044, USA, or by calling 1-800-4-KOHLER (1-800-456-4537) from within the USA and Canada, and
001-800-456-4537 from within Mexico, or visit www.kohler.com within the USA, www.ca.kohler.com from
within Canada, or www.mx.kohler.com in Mexico.
IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS
WARRANTY. KOHLER CO. AND/OR SELLER DISCLAIM ANY LIABILITY FOR SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on
how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential
damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal
rights. You may also have other rights which vary from state/province to state/province.
This is Kohler Co.'s exclusive written warranty.

Troubleshooting

This troubleshooting guide is for general aid only. A KOHLER Authorized Service Representative or qualified
electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Troubleshooting the Bath System
Symptoms
1. User keypad does not
illuminate when On/Off
button is pressed or the
outer ring is rotated.
2. Ground-Fault
Circuit-Interrupter (GFCI)
or Residual Current
Device (RCD) trips when
unit is turned on.
1159617-5-B
Probable Causes
A. No power to control.
B. Ground-Fault Circuit-
Interrupter (GFCI) or Residual
Current Device (RCD) tripped.
C. Wiring harness from user
keypad to control is loose,
disconnected, or damaged.
D. User keypad does not work.
E. Control does not work.
A. Electrical harness is wet or
damaged.
B. Electrical wiring to the junction
box is wet or damaged.
Recommended Action
A. Check wiring and connect power.
B. Reset GFCI or RCD. If it trips
again, refer to "Ground-Fault
Circuit-Interrupter (GFCI) or
Residual Current Device (RCD)
trips when unit is turned on."
C. Check wiring for proper
connections. Replace the wiring
harness if necessary. Refer to your
installer or wholesale dealer.
D. Replace the user keypad. Refer to
your installer or wholesale dealer.
E. Replace the control. Refer to your
installer or wholesale dealer.
A. Check for wet connections. Dry the
connections and repair the leak.
Check for insulation or connector
damage. Replace the harness if
damaged. Refer to your installer or
wholesale dealer.
B. Have a qualified electrician
diagnose and correct the problem in
accordance with applicable building
and electrical codes.
8 Kohler Co.