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Problem
Battery will
not charge
Unusually
short battery
life
Phone will not
turn on
TROUBLESHOOTING AND FAQS
Possible causes
The battery or battery
charger is damaged.
The phone's temperature is
below 32°F (0°C) or higher
than 113°F (45°C).
Poor contact between the
battery and charger.
Certain phone functions
consume additional battery
power, such as Bluetooth
and HAC mode.
Weak network signal.
Battery is depleted.
Possible solution
Contact the dealer
where you purchased the
equipment.
1. Move the battery to an
environment where the
temperature is within
operating range.
2. Allow time for the battery's
temperature to return to
normal before attempting
to charge again.
Check and clean all
connectors to ensure good
contact.
Disable Bluetooth and/or
HAC mode if you are not
using these functions.
Turn off the phone until you
reach an area with a strong
network signal.
Charge the battery.
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