Blackberry 9720 User Manual page 309

User Guide
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Related information
About emergency calls and Emergency Callback
Troubleshooting: Wi-Fi technology
I can't connect to a Wi-Fi network
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
Try the following actions:
• Verify that you turned on the connection to the Wi-Fi network.
• Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able
to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee
at the hotspot.
• Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could
prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate
on your smartphone and the certificate has an expiration date).
• If the Wi-Fi network doesn't appear in the Wi-Fi Network application, it might be hidden. If you know the network name,
try connecting to the Wi-Fi network manually.
• In the Wi-Fi Network application, verify that the options for the Wi-Fi network are correct. To find out what options to
use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to
your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the
hotspot who might have details about how to connect.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available
Wi-Fi networks.
• If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to
certain wireless access points. For more information, contact your administrator.
Description
Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,
or you're connected to a Wi-Fi network, but you can't access BlackBerry
services such as email messaging and Internet browsing over the Wi-Fi
connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a
Bluetooth enabled device.
Mode,65
Manage Connections
309