Creative DI5791 User Manual page 54

The modem cannot connect to the Internet at 56,000 bps.
Cause This may be due to line conditions in your area. Due to CTR21 regulations and/
or line conditions, it is not always possible to achieve the maximum data rate.
Solution Try moving the telephone line away from any power source, monitor, printer or
any computer cable and remove other telephone equipment from the line.
The modem or communications software fails to detect that the remote user has hung up.
Cause The modem or communications software relies on the dial tone, busy tone or
silence period to detect that a remote user has hung up. This detection may fail
due to one of the following reasons:
❑ Your local telephone system does not generate the dial or busy tone when the
remote user hangs up.
❑ The silent period for the modem or communications software to detect that the
remote user has hung up is not long enough.
❑ The modem or communications software cannot detect a different dial or busy
tone. For example, if you are connecting to a PABX system, the dial or busy
tone generated is different from the usual dial or busy tone.
Solution Prompt the user to respond.
This may, however, result in a long delay before the communications software
responds to the remote user hanging up. To minimize this delay, modify the
following settings:
❑ Voice message recording time.
❑ Number of prompts.
❑ Time to wait for a response after prompting.
Troubleshooting B-2