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9 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model
and serial number of your product. The model
number and serial number are on the back of your
product. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this unit do not work.
•
Disconnect this product from the power
outlet for a few minutes, then connect again.
No reaction to the remote control.
•
Connect this product to the power outlet.
•
Point the remote control at the IR sensor
located on the front panel of this product.
•
Insert the batteries correctly.
•
Insert new batteries in the remote control.
Picture
No picture.
•
See the TVs user manual on how to select
the correct input on the TV. Change the TV
channel until you see the Philips screen.
•
If you have turned on the progressive scan
setting or change the TV system setting,
switch back to default mode: 1) Press
open the disc compartment. 2) Press the
Numeric button '1' (for progressive scan) or
the Numeric button'3' (for TV system).
No picture on HDMI connection.
•
If this product is connected to an unauthorized
display device with an HDMI cable, the audio/
video signal may not be output.
•
Check if the HDMI cable is faulty. Replace a
new HDMI cable.
•
If this happens when you change the HDMI
video resolution, you have to switch to its
default mode: 1) Press
compartment. 2) Press the numeric button "1".
to
to open the disc
Sound
No audio output from the TV.
•
Ensure that the audio cables are connected to
the audio input of the TV.
•
Assign the audio input of the TV to the
corresponding video input. See the TV user
manual for details.
No audio output from the loudspeakers of the
audio device (stereo system/amplifi er/receiver).
•
Ensure that the audio cables are connected to
the audio input of the audio device.
•
Turn on the audio device to its correct audio
input source.
No sound on HDMI connection.
•
You may not hear any sound from the HDMI
output if the connected device is non-HDCP
compliant or only DVI-compatible.
•
Ensure that the
[HDMI Audio] setting is
turned on.
No sound during DivX video playback.
•
The audio codec may not be supported by this
product.
Play
The disc cannot be played.
•
The disc is badly scratched, deformed, or dirty.
Replace or clean the disc.
•
Use the correct disc format or fi le format.
DivX video fi les cannot be played.
•
Ensure that the DivX video fi le is complete.
•
Ensure that the fi le name extension is correct.
•
Due to Digital Rights issue, the DRM-
protected video fi les cannot be played through
an analog video connection (e.g. composite,
component and scart). Use an HDMI
connection to play these fi les.
The aspect ratio of the screen is not aligned with
the TV display setting.
•
The aspect ratio is fi xed on the disc.
DivX subtitles are not displayed correctly.
•
Ensure that the subtitle fi le name is the same
as the movie fi le name.
•
Select the correct character set.
•
Press
SETUP.
•
Select
[Preferences] > [DivX Subtitle] in
the menu.
•
Select the character set that supports the
subtitle.
EN
19
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