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If your phone is activated, it will turn on, search for Sprint service, and begin the
setup application.
If your phone is not yet activated, see
Activate Your Phone
Follow the instructions below to activate your phone, if it has not already been activated.
Depending on your account or how and where you purchased your phone, it may be ready to
use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free
Activation screen, which may be followed by software updates. Follow the onscreen
instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing
number on your account (you're swapping phones), you can activate on your computer
online or directly on your phone.
Activate on your computer:
•
Go to
sprint.com/activate
phone.
Activate on your phone:
•
Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
•
Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit
sprint.com/support
for assistance. If you do not have access to the Internet, call Sprint
Customer Service at 1-888-211-4727.
Tip: Do not press the Power/Lock Key while the phone is being activated. Pressing the
Power/Lock Key cancels the activation process.
Complete the Setup Process
After you turn on your phone and activate it, your phone displays a Welcome screen, and
begins preparing for first-time use.
Get Started
Activate Your Phone
and complete the online instructions to activate your
for more information.
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