Customer Assistance Information - Saab 9-7x Owner's Manual

Section 7
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text
Telephone (TTY) Users ................................7-4
Customer Assistance Offices ............................7-4
Roadside Assistance Program ..........................7-4
Scheduling Service Appointments .....................7-7
Courtesy Transportation ...................................7-7
Collision Damage Repair .................................7-9
Customer Assistance Information
Reporting Safety Defects ................................7-12
Vehicle Data Recording and Privacy ................7-14
Reporting Safety Defects to the
United States Government ..........................7-12
Reporting Safety Defects to the
Canadian Government ................................7-12
Reporting Safety Defects to Saab ...................7-12
Service Publications Ordering Information .........7-13
Event Data Recorders ...................................7-14
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OnStar ......................................................7-15
Navigation System ........................................7-15
Radio Frequency Identification (RFID) ..............7-15
7-1