GE 28851 Series User Manual
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GE 28851 Series User Manual

GE 28851 Series User Manual

Dect 6.0 cordless handset speakerphone answering system
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Model 28851 Series
DECT 6.0 Cordless

Handset Speakerphone

Answering System

User's Guide
Your new GE telephone system is EXPANDABLE up to a total of 6 handsets
(by purchase of optional Model 28801 handset with charge cradle or 28108 speaker box)

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Summary of Contents for GE 28851 Series

  • Page 1: Handset Speakerphone

    Model 28851 Series DECT 6.0 Cordless Handset Speakerphone Answering System User’s Guide Your new GE telephone system is EXPANDABLE up to a total of 6 handsets (by purchase of optional Model 28801 handset with charge cradle or 28108 speaker box)

  • Page 2: Quipment Pproval Nformation

    Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. 1 Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment.

  • Page 3: Nterference Nformation

    2 Rights of the Telephone Company Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately.

  • Page 4: Earing Id Ompatibility Icensing

    If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 00.

  • Page 5: Table Of Contents

    Table of Contents quipmEnt pprovAl nformAtion ... 3 ntErfErEncE nformAtion (HAc) ... 4 EAring ompAtibility ... 4 icEnsing fcc rf r AdiAtion xposurE dEct p nformAtion for roduct ... 5 AblE of ontEnts ... 7 ntroduction ... 7 EforE Egin ...
  • Page 6 Table of Contents ...34 imer ...34 tanDBy inger olume hortCut ...34 lash aiting ...35 umBer eDial ...35 ...35 anDset to anDset aging with aDDitional hanDsets aging anDsets From a aPPliCaBle only with aDDitional ) ...36 hanDsets aging From the rouP ...37 eCeiVer olume...

  • Page 7: Ntroduction

    Before You Begin Parts Checklist Make sure your package includes the items shown here. Base Battery compartment cover (for model 28851) AC power adaptor Belt clip Wall mount Handset battery pack Telephone line...

  • Page 8: Telephone Jack Requirements

    For Model 28851xx2 there will be ONE additional handset, charge cradle, belt clip, battery pack and cover than shown above. NOTE: If a speaker box is included in your package, it replaces one set of a handset, belt clip, battery pack and cover. For Model 28851xx3 there will be TWO additional handsets, charge cradles, belt clips, battery packs and covers than shown above.

  • Page 9: Nstallation

    TVs, microwave ovens, and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV, microwave ovens, or VCR. If such interference continues, move the cordless telephone farther away from these appliances.

  • Page 10: Mportant Nstallation Uidelines Andset Ayout

    Handset Layout display CALLER ID-VOLUME 6(caller id/volume down button) SPEAKER (button) delete/intercom/conf (delete/intercom/ conference button) review (button) play/stop (button) *tone (button) mute/menu OK/ program (button) microphone Voice Mail Waiting Indicator (VMWI) / Visual Ringer TALK (button) CALLER ID-VOLUME 5(caller id/volume up button) END/cancel (button) headset jack...

  • Page 11: Ase Ayout

    Base Layout find (button) memo speaker (button) announce (button) charge/in use voicemail (conference/ (indicator) repeat redial (button) (button) speed (button) mute (button) conf / int ans on/off intercom (answerer on/ button) off button) Message Counter (indicator) PLAY/STOP (button) (button) delete (button) end (button) volume 5/6 (buttons)

  • Page 12: Nstalling The Hone

    Installing the Phone Installing the Handset Battery NOTE: You must connect the handset battery before use. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved Model 5-2814 Nickel-metal Hydride battery (Ni-MH), which is compatible with this unit. 1.

  • Page 13: Ase Tation

    Base Station 1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place your cordless telephone on a level surface, such as a desktop or tabletop, or you may mount it on the wall. . Plug one end of the telephone line cord into the TEL LINE jack on the back of the base and the other end into a modular jack.

  • Page 14: Answering System Setup

    Answering System Setup This section shows you how to set up your answering system to receive incoming calls. Before you begin the set up process, you must turn on the answering system. • Press the ans on/off button to turn the answering system on and off. The MESSAGES indicator lights when the answering system is on.

  • Page 15: P Rompt

    Set Prompt Language From the Answerer Menu: 1. Press the CALLER ID-VOLUME (5 or 6) button to scroll to PROMPT LANG. . Press the mute/menu OK/program button to enter the menu. The screen displays PROMPT LANG 1ENG 2FRA 3ESP. . Use the touch tone pad on the handset to select 1ENG, 2FRA, 3ESP, or use the CALLER ID-VOLUME (5or 6) button to scroll to the desired language.

  • Page 16: Message Alert

    Message Alert This feature sets your answering system to give an alert tone every 10 seconds when there are new messages. From the Answerer Menu: 1. Press the CALLER ID-VOLUME (5or 6) button to scroll to the MESSAGE ALERT sub-menu. .

  • Page 17: Oice I Nstruction

    Voice Instruction If you need additional assistance, press the repeat button in standby mode and follow the voice instructions. Recording the Outgoing Announcement For best results when recording, you should be about nine inches from the microphone, and eliminate as much background noise as possible. You may record an outgoing announcement in the answerer or choose the default for your current outgoing announcement.

  • Page 18: Goog411

    GOOG411 GOOG-11 is Google’s new 11 service. With GOOG-11, you can find local business information completely free, directly from your phone. With purchasing the GE phone, you can access 1-800-GOOG-11 service at anytime by simply pressing the GOOG-411 button. 1. In standby mode or dialing mode, press the GOOG-411 button, the preset GOOG-11 service number is dialed out immediately.

  • Page 19: P Rogramming The

    Programming the Telephone Standby Screen The handset displays the handset number and user name. Programming Functions The system uses a menu structure to give you access to all of the built-in features. You may program the following items in main menu: Phonebook, Room Monitor, Answerer, Set Alarm Clock and Handset Setup.

  • Page 20: Dd R Ecords

    Add Records 1. Make sure the phone is OFF (not in TALK mode). . Press the mute/menu OK/program button to go to the main menu. . Press CALLER ID-VOLUME (6 or 5) button to scroll to PHONEBOOK. . Press mute/menu OK/program button to enter PHONEBOOK menu. 5.

  • Page 21: Dit Ecords

    Edit Records 1. Make sure the phone is OFF (not in TALK mode). . Press the mute/menu OK/program button to go to the main menu. . Press CALLER ID-VOLUME (6 or 5) button to scroll to PHONEBOOK. . Press mute/menu OK/program button to enter PHONEBOOK menu. 5.

  • Page 22: Ncoming C All

    Dialing a Number from Internal Memory 1. Make sure the phone is OFF (not in TALK mode). . Press the mute/menu OK/program button to go to the main menu. . Press CALLER ID-VOLUME (6 or 5) button to scroll to PHONEBOOK. .

  • Page 23: Set Alarm Clock

    6. The receiving handset will turn on the microphone and the originating handset will turn on the speakerphone to monitor sound from the receiving handset. NOTE: For room monitoring mode to work, the originating handset must NOT be on the cradle. NOTE: While in room monitoring mode, the handsets will emit an alert tone approximately every 5 seconds if there is an incoming call.

  • Page 24: Vip Melody,

    Handset Setup 1. Make sure your phone is OFF (not in TALK mode). . Press the mute/menu OK/program button to go to the main menu. . Press CALLER ID-VOLUME (6 or 5) button to scroll to HANDSET SETUP. . Press mute/menu OK/program button to confirm and you may program the following items: Language, Handset Name, Ringer Tone, Ringer Volume, VIP Melody, Key Tone, Set Day/Time, Equalizer, Area Code, Tone/Pulse, Registration, Deregistration and Default Setting.

  • Page 25: Ringer Tone

    press the 1 key to insert a space between the first and last name. Press the 7 key  times for the letter S; press the 6 key once for the letter M; press the  key  times for the letter I; press the 8 key for the letter T; press the  key twice for the letter H. NOTE: If you make a mistake, use the delete/intercom/conf button to backspace and delete one character at a time.

  • Page 26: Vip Melody

    VIP Melody This features allows you to assign a specific melody to someone you want to get your attention when the person calls. When a VIP melody is assigned and that person calls, the unit rings the normal ring for the first ring and then follows with VIP melody ring.

  • Page 27: Nd Eleting Tored Vip Ecord

    8. Press mute/menu OK/program button to confirm. NOTE: If the desired number/record was previously stored in any one of the ten VIP melody records, The screen displays DUPLICATE NUMBER. Changing a Stored VIP Melody Record Use the Storing VIP Melody procedure to change the number of a selected record and replace the old phone number with new phone number.

  • Page 28: Et Ay Ime

    Set Day/Time From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME (6 or 5) button to scroll to the SET DAY/TIME sub-menu. . Press mute/menu OK/program button to enter the menu. The screen displays SET DAY MONDAY. MONDAY is default setting. .

  • Page 29: Area Code

    Area Code From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME (6 or 5) button to scroll to the AREA CODE sub-menu. . Press mute/menu OK/program button to enter the menu. The screen displays SET AREA CODE - - -. .

  • Page 30: Egistration

    Registration Your packaged handset(s) are pre-registered and ready to use. It is not recommended that a handset be registered again unless absolutely necessary. From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME (6 or 5) button to scroll to the REGISTRATION sub-menu. .

  • Page 31: Default Setting

    . Select 2NO, if you do not want to de-register. 5. If you select 1YES, press the mute/menu OK/program button and MOVE NEAR TO BASE displays for  seconds, then CONFIRM? 1YES 2NO appears in the display. 6. Press the touch-tone pad to select 1YES or 2NO, or use the CALLER ID-VOLUME (6 or 5) button to scroll to 1YES or 2NO.

  • Page 32: Telephone Operation

    . Press the mute/menu OK/program button to enter the menu. The screen displays DEFAULT SETTING 1YES 2NO. The default setting is 2NO. . Use the touch-tone pad to select 1YES or 2NO, or use the CALLER ID-VOLUME (6 or 5) button to move the cursor to 1YES or 2NO. NOTE: If you choose YES all the settings in the programmable menu are returned to factory default setting.

  • Page 33: Peration

    Speakerphone Operation NOTE: If you are using the speakerphone, remain close to handset so the party you are speaking to can hear you. If you are using the handset and want to switch to the speakerphone, press the SPEAKER button, press END/cancel to end conversation. If you are using the speakerphone and want to switch to the handset, press the TALK button, press END/cancel again to end conversation.

  • Page 34: Ncoming C All

    Ignore The Incoming Call With this feature, you can transfer all the incoming calls to the answering system. When the phone rings, press the END/cancel button on the handset. The answering system will answer the call for you. Call Timer After you press the TALK or SPEAKER button on the handset, the screen displays the built-in call timer and counts the length of time of the call in minutes and seconds.

  • Page 35: Lash Ast Xit

    Last Number Redial You may redial a number up to 5 digits long. To quickly redial the last number you dialed: 1. Press the TALK or SPEAKER button. . Press the redial/format button. -OR- . Press the redial/format button first, then use the CALLER ID-VOLUME (6 or 5) button to select the desired redial number.

  • Page 36: Handset To Handset Paging

    Handset to Handset Paging (applicable only with additional handsets) 1. Make sure the phone is OFF (not in TALK mode). . Press and release the delete/intercom/conf button on a handset. The screen displays PAGING EXTENSION?. . Use the touch-tone pad to enter the handset number you want to page. .

  • Page 37: Mute

    Mute To have a private, off-line conversation, use the MUTE feature. The party on the telephone line cannot hear you, but you can hear them. 1. Press the mute/menu OK/program button. The handset screen displays MUTE . Press the mute/menu OK/program button to cancel and return to your phone conversation.

  • Page 38: (Applicable Only With Additional Handsets)

    Intercom Operation (applicable only with additional handsets) The intercom feature allows you to have a conversation with another registered handset without tying up the telephone line, allowing you to still receive incoming calls. Making an Intercom Call 1. Make sure the handset is OFF (not in TALK mode). .

  • Page 39: Advanced Intercom Features

    Advanced Intercom Features Receiving an Incoming Call During an Intercom Call If you receive a telephone call during an intercom call, the intercom call is immediately terminated and both handsets ring. Either handset user may press the TALK or SPEAKER button to answer the call. Using Intercom with External Telephone Calls During a telephone call, you may use the intercom/paging function to page another handset and have an off line, private (two-way) intercom conversation.

  • Page 40: Ransferring Xternal Alls To Andsets

    . When the receiving handset connects, press the delete/intercom/conf button on the originating handset to conference with the receiving handset and the external caller. The screen displays CONFERENCE on the originating and receiving handsets. NOTE: A handset can enter conference mode directly by pressing TALK or SPEAKER on the second handset during a call.

  • Page 41: Toring Cid R Ecords Cid M Eviewing Cid R Ecords

    Provided you subscribe to Call Waiting Caller ID service from your phone company; if you receive an incoming call and you are using the GE multi handset system, a beep indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID information will be displayed and stored in the history of all handsets in the system.

  • Page 42: Ialing A Cid N Umber

    Dialing a CID Number 1. Make sure the phone is OFF (not in TALK mode). . Use the CALLER ID-VOLUME (6 or 5) button to display the desired record. . Press the TALK or SPEAKER button. The number dials automatically. NOTE: Depending on (a) how the incoming caller’s phone number is formatted when it is received, and (b) whether or not you previously pre-programmed your local area code into the set up menu, you...

  • Page 43: S Toring Cid R Ecords In I Nternal D Eleting A Cid R Ecord

    NOTE: If the selected CID record contains any information that is non- numeric, the unit will not allow this record to transfer to the internal user memory. The handset will display UNABLE TO STORE. NOTE: If the number has been previously saved, the screen displays RECORD ALREADY SAVED TO MEMORY.

  • Page 44: Peration

    Answering System Operation This section discusses the buttons and features on the answering system. Message Counter Indicator The message counter gives you a numeric display of how many messages you have. The new message indicator flashes to indicate you have new messages. See below for the details.

  • Page 45: Message Playback

    Screening Calls from the Base 1. When the answering system answers the call, listen while the caller leaves a message (to determine who is calling). . To speak to the caller, pick up the handset, and press the TALK or SPEAKER button.

  • Page 46: Erasing Messages

    Erasing Messages You may erase messages in the following three ways: To erase a message while it is playing 1. Press and release PLAY/STOP button. . Press the repeat and skip buttons to select and play the message you want to erase.

  • Page 47: Applicable Only Emote Ccess

    Remote Access You may access the answering system with the cordless handset or from any tone- dial compatible telephone. Cordless Handset Use the corresponding handset keys just like you would use the base buttons (see “Answering System Setup”). The button functions are located on the handset above each number key.

  • Page 48: Nswering Ystem From Ocation

    Accessing the Answering System from Another Location You can access your answering system from any touch-tone phone by entering your -digit security code during the playing of outgoing announcement or after you hear the outgoing announcement. 1. Dial the telephone number to which the answering system is connected. .

  • Page 49: F Ull

    Memory Full When the answering system memory is full, the system answers after 10 rings, beeps and waits for you to enter the -digit security code. If you don’t enter the security code within 8 seconds, the phone hangs up. You should erase some messages so the answering system can record new messages.

  • Page 50: Changing The Battery

    Changing the Battery CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved Model 5-2814 Nickel-metal Hydride battery (Ni-MH), which is compatible with this unit. 1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery. .

  • Page 51: Hanging The Attery Attery Afety Isplay Essages

    Display Messages The following messages shows the status of the phone, provides Caller ID information, or helps you set up and use your phone. ANSWERER REMOTE ACCESS ANSWERING CALL BLOCKED NUMBER CHARGING... DELETE ALL? DELETE CALL ID? DELETE? DUPLICATE NUMBER END OF LIST ENTER NAME ENTER TEL NUMBR...
  • Page 52 REGISTRATION INCOMPLETE DATA LINE IN USE LONG DISTANCE LOW BATTERY NEW VOICE MAIL CALL SCREENING MSG WAITING OFF NEW CALL XX NO CALLS NO USER MEMORY OUT OF RANGE PAGING or PAGING FROM registered handset prior to use. Caller information is interrupted during transmission or the phone line is excessively noisy.

  • Page 53: Isplay M Essages

    SEARCHING SPKR UNKNOWN CALLER/ NAME/NUMBER Answering System Display Messages The following messages show the status of the answering system or help you set up and use the system. 0-59 CL (blinking) An (blinking) F (blinking) Six bars (blinking) LA (Line Access) Handset Sound Signals Signal A long warbling tone...

  • Page 54: Uide

    Troubleshooting Guide Telephone Solutions No dial tone • Check or repeat installation steps: Make sure the base power cord is connected to a working electrical outlet. Make sure the telephone line cord is connected to the base and the wall jack. •...

  • Page 55: Caller Id Solutions

    Memory dialing doesn’t work • Did you program the memory location keys correctly? • Did you follow proper dialing sequence? Unit locks up and no communication between the base and cordless handset • Unplug the power adaptor from the electrical outlet and the back of the base. Remove the handset battery.

  • Page 56: Answering System Solutions

    Answering System Solutions Can’t hear messages, beep, etc. • Adjust speaker volume. Time/Day setting stuck at 1 a.m Mon. • Set the time clock. Answers on 10th ring • Make sure answering system is turned on. • Answering system memory may be full. Erase some messages. Incoming messages are incomplete •...

  • Page 57: Causes Of Poor Reception

    Causes of Poor Reception • Aluminum siding. • Foil backing on insulation. • Heating ducts and other metal construction that can shield radio signals. • You ’re too close to appliances such as microwaves, stoves, computers, etc. • Atmospheric conditions, such as strong storms. •...

  • Page 58: Olutions

    Warranty Assistance If trouble is experienced with this equipment, for warranty information, please contact customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may require that you disconnect the equipment until the problem is resolved. Any unauthorized repairs, changes or modifications not expressly approved by Thomson Inc.

  • Page 59: Limited Warranty

    Limited Warranty What your warranty covers: • Defects in materials or workmanship. For how long after your purchase: • One year, from date of purchase. (The warranty period for rental units begins with the first rental or 5 days from date of shipment to the rental firm, whichever comes first.) What we will do: •...

  • Page 60: Ssistance

    Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage. Limitation of Warranty: •...
  • Page 61 Index Accessing the Answering System from Another Location Accessory Information Add Records Advanced Intercom Features Answerer Answering Calls Answering System Display Messages Answering System Operation Answering System Setup Answering System Solutions Area Code Auto Standby Base Base Layout Base Station Battery Safety Precautions Battery Solutions Before You Begin...

  • Page 62: Arranty

    Index Ignore The Incoming Call Ignore The Incoming Call Important Installation Guidelines Index Information for DECT Product Inserting a Pause in the Dialing Sequence 0 Installation Installing the Handset Battery Installing the Phone Intercom Operation Interference Information Introduction Key Tone Language Last Number Redial Leaving a Message/Memo...
  • Page 63 Index Set Prompt Language Speaker Volume Speakerphone Operation. Standby Screen Storing CID Records (In CID Memory) Storing CID Records in Internal Memory Storing VIP Melody Table of Contents Telephone Jack Requirements Telephone Operation Telephone Solutions Three-Way Calling Tone/Pulse Transferring External Calls to Other Handsets Accessory Information DESCRIPTION...
  • Page 64 Visit the GE website at: www.GE.com/phones Thomson Inc. 101 West 10rd Street Model 8851 Indianapolis, IN 690-110 000919 (Rev. 1 Dom E) © 008 Thomson Inc. 08-1 Trademark(s) ® Registered Printed in China Marca(s) Registrada(s)

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