HP ProLiant DL320e Specification page 37

QuickSpecs
Additional Options
HP Care Pack Services Proactive Care
NOTE: Collaborative Support plus Proactive services delivered by the onshore, local
language Advanced Solution Center (ASC), end-to-end case ownership from a Technical
Solution Specialists and Technical Account Manager who remotely delivers
firmware/software revision management, proactive scans and incident trend reports.
Recommended for customers running a virtualized infrastructure and/or customers
who desire an enhanced call support experience.
HP 3 year 4 hour 24x7 ProLiant DL320e Proactive Care Service
HP 3 year 4 hour 24x7 with Defective Media Retention ProLiant DL320e Proactive Care
Service
HP 3 year 6 hour Call to Repair 24x7 ProLiant DL320e Proactive Care Service
HP 3 year 6 hour Call to Repair 24x7 w/Defective Media Retention ProLiant DL320e
Proactive Care SVC
Collaborative Support
NOTE: Hardware break/fix plus 24x7 software diagnosis support with collaborative call
management for a broad spectrum of 3rd Party software products including O/S and
hypervisors. Recommended for customers procuring 3rd party SW O/S and hypervisors
from the software vendors directly and deploying them on HP ProLiant servers.
HP 3 year 4 hour 24x7 ProLiant DL320e Collaborative Support
HP 3 year 4 hour 24x7 with Defective Media Retention ProLiant DL320e Collaborative
Support
HP 3 year 6 hour Call to Repair 24x7 ProLiant DL320e Collaborative Support
HP 3 year 6 hour Call to Repair 24x7 w/Defective Media Retention ProLiant DL320e
Collaborative Sup
Proactive Care Personalized Support Option
NOTE: To add an onsite Account Support Manager (ASM) to Proactive Care. ASM is an
assigned resource who delivers support planning and brings technical expertise and
best practices advices for the customer's environment.
HP 3 year ISS ProactiveCare Personalized Support
Installation Services
NOTE: Reduce the time required to get your system up and running and help minimize
disruptions to your business.
HP Installation ProLiant DL320e Service
HP Startup ProLiant DL320e Service
NOTE: For more information, customer/resellers can contact:
http://www.hp.com/services/carepack
DA - 14326 North America — Version 21 — December 13, 2013
HP ProLiant DL320e Generation 8 (Gen8)
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