Ford Fiesta Owner's Manual page 92

Entertainment Systems
Issue
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
Helpful Hints
• Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
• Ensure that you are speaking naturally and without any large pauses
between words.
• After you push
sounds and Listening appears in the display. Anything spoken prior to
this will not register with the system.
• You can, at any time, interrupt the system while it is speaking by
pushing during an active voice session. The system will respond
with a listening prompt and allow you to speak a command.
• For a list of available voice commands, you can push
"Help" after the tone. The system will audibly list voice commands
available in your current mode.
• The system's microphone is either located in your rear view mirror or
in the headliner just above your windshield. Ensure that the
microphone area is kept free of obstructions.
92
2012 Fiesta (fie)
Owners Guide, 3rd Printing
USA (fus)
Voice command issues
Possible
Cause(s)
• You may be • Review the phone voice
using the wrong commands at the beginning of the
voice commands. phone chapter.
• You may not be • Ensure that you are saying the
saying the name contacts exactly as they are
exactly as it is listed. For example, if a contact is
saved. saved as Joe Wilson, say, "Call Joe
• Contacts in your
Wilson".
• The system does better if you
phonebook may be
very short and list full names such as "Joe
similar, or they Wilson" rather than "Joe".
• Don't use special characters
may contain
special characters. such as 123 or ICE as the system
• Your phonebook
will not recognize them.
• If contacts are saved in CAPS,
contacts may be
saved in CAPS. you will have to spell them. JAKE
will require you to say, " Call
J-A-K-E."
to begin a voice session, wait until the prompt
Possible Solution(s)
and say,