BMW ActiveHybrid 5 Owner's Manual page 253

Calling Customer Relations
Vehicles not equipped with BMW
Assist or TeleService
1. "BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
The Customer Relations phone number is dis‐
played. If the mobile phone is paired, a connec‐
tion is established to Customer Relations.
Service Request
At a glance
Sends information to your service partner to re‐
quest the arrangement of a service appoint‐
ment. The TeleService data is transmitted dur‐
ing a Service Request. If possible, your service
partner will establish contact with you.
Starting a Service Request
1. "BMW Assist" or "ConnectedDrive"
2. "Service Request"
3. "Start service"
A Service Request can be started via a Check
Control message, refer to page 78.
Automatic Service Request
The TeleService data necessary for servicing
the vehicle are automatically sent to your service
partner prior to the service deadline. If possible,
the service partner will contact you and a service
appointment can be arranged.
Online Edition for Part no. 01 40 2 900 579 - 03 12 490
ConnectedDrive
To check when your service partner was noti‐
fied:
1. "Vehicle Info"
2. "Vehicle status"
3. Open "Options".
4. "Last Service Request"
TeleService Report
Transmits technical data that is evaluated for the
ongoing development of BMW products from
your vehicle to BMW in regular intervals if nec‐
essary.
TeleService Report is activated in vehicles that
meet certain technical requirements and have a
valid Assist contract; this feature is free of
charge.
Neither personal data nor position data is trans‐
mitted.
Indicate when the last TeleService Report was
transmitted:
1. "Vehicle Info"
2. "Vehicle status"
Communication
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