Kenmore 970-4204 Use & Care Manual page 22

Before You Call
Problem
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not close.
Drawers are difficult to
move.
RUNNING OF REFRIGERATOR
Compressor does not
run.
Refrigerator runs too
much or too long.
Compressor goes off
and on frequently.
TEMPERATURES ARE TOO COLD
Freezer temperature
too cold. Fresh Food
temperature is satisfac-
tory.
Fresh Food tempera-
ture too cold. Freezer
temperature is satisfac-
tory.
Food stored in drawers
freezes.
Cause
• Door was closed too hard,
causing other door to open
slightly.
• Refrigerator is not level. It
rocks on the floor when
moved slightly.
• Food is touching shelf on top
of drawer.
• Track that drawers slide on
is dirty.
• Refrigerator is in defrost
cycle.
• Plug at electrical outlet is
disconnected.
• House fuse blown or tripped
circuit breaker.
• Power outage.
• Room or outside weather is
hot.
• Refrigerator has recently
been disconnected for a
period of time.
• Automatic ice maker is op-
erating.
• Doors are opened too fre-
quently or too long.
• Fresh Food/freezer door
may be slightly open.
• Fresh Food/freezer gasket
is dirty, worn, cracked, or
poorly fitted.
• Thermostat keeps the refrig-
erator at a constant tem-
perature.
• Freezer control is set too
cold.
• Fresh Food control is set too
cold.
• Fresh Food control is set too
cold.
Correction
• Close both doors gently.
• Ensure floor is level and solid, and can adequately sup-
port the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
• Remove top layer of items in drawer.
• Ensure drawer is properly installed on track.
• Clean drawer, rollers, and track. See table of Care and
Cleaning Tips in CARE & CLEANING section.
• This is normal for a fully automatic defrost refrigerator.
The defrost cycle occurs periodically, lasting about 30
minutes.
• Ensure plug is tightly pushed into outlet.
• Check/replace fuse with a 15 amp time-delay fuse.
Reset circuit breaker.
• Check house lights. Call local electric company.
• It is normal for the refrigerator to work longer under
these conditions.
• It takes 8-12 hours for the refrigerator to cool down
completely.
• Ice maker operation causes refrigerator to run slightly
more.
• Warm air entering the refrigerator causes it to run
more. Open doors less often.
• Ensure refrigerator is level. Keep food and containers
from blocking door. See PROBLEM column OPENING/
CLOSING OF DOORS/DRAWERS.
• Clean or change gasket. Leaks in door seal will cause
refrigerator to run longer in order to maintain desired
temperatures.
• This is normal. Refrigerator goes on and off to keep
temperature constant.
• Set freezer control to a warmer setting. Allow 24 hours
for temperature to stabilize.
• Set fresh food control to a warmer setting. Allow 24
hours for temperature to stabilize.
• See solution above.
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