Before You Call - Kenmore 970-4204 Use & Care Manual

Before You Call

TROUBLESHOOTING
GUIDE
Problem
AUTOMATIC ICE MAKER (some models)
Ice maker is not making
any ice.
Ice maker is not making
enough ice.
Ice maker will not stop
making ice.
Ice cubes are freezing
together.
Ice has bad odor and
taste.
LIGHT BULB IS NOT ON
Light bulb is not on.
ODORS IN REFRIGERATOR
Interior is dirty.
Before calling for service, review this list. It may save you time and expense. This list includes
common occurrences that are not the result of defective workmanship or materials in this appliance.
Cause
• Ice maker wire signal arm is
in the "up" or OFF position.
• Household water line valve is
not open.
• Freezer is not cold enough.
• Saddle valve on cold water
pipe is clogged or restricted
by foreign material.
• Ice maker is producing less
ice than you expect.
• Freezer is not cold enough.
• Household water line valve is
not completely open.
• Ice maker wire signal arm
is being held down by some
item in the freezer.
• Ice cubes are not being used
frequently enough.
• Freezer control is set too
warm.
• Very little food in freezer.
• Ice has picked up odor or
flavor from strong food
stored in refrigerator or
freezer.
• Water running to ice maker
has poor taste or odor.
• Ice not used frequently
enough.
• Light bulb is burned out.
• No electric current is reach-
ing refrigerator.
• Interior needs to be cleaned.
• Food with strong odors is in
refrigerator.
Correction
• Move wire signal arm to the "down" or ON posi-
tion. (side mounted)
• Turn on household water line valve.
• See PROBLEM column TEMPERATURES ARE TOO
WARM.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle
valve. Clean valve. Replace valve if necessary.
• The ice maker will produce 2 to 3 pounds of ice
every 24 hours depending on usage conditions. Ice
is produced at a rate of 8 cubes every 75 to 160
minutes.
• See PROBLEM column TEMPERATURES ARE TOO
WARM.
• Turn on household water line valve.
• Move item and release wire signal arm. Remove
any ice cubes that are frozen together over the
wire signal arm.
• Remove ice container and discard ice from con-
tainer. Ice maker will produce fresh supply.
• Set freezer control to colder setting. Allow 24
hours for temperature to stabilize.
• Add more food to freezer.
• Cover foods tightly. Discard stale ice. Ice maker
will produce fresh supply. Replace air filter (avail-
able in select models).
• Add filter to water supply line. Consult a water
purifying company.
• Discard stale ice.
• See REPLACING LIGHT BULBS in NORMAL OPER-
ATING SOUNDS section.
• See PROBLEM column RUNNING OF REFRIGERA-
TOR.
• See table of Care and Cleaning Tips in CARE &
CLEANING section.
• Cover food tightly.
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