Cisco 7925G User Manual page 164

General Troubleshooting
Symptom
The main screen is not
active
The Settings menu is
unresponsive
Join fails
The softkey that you want
to use does not appear
Barge fails and results in
a fast busy tone
You are disconnected
from a call that you joined
using Barge
CallBack fails
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide
142
Explanation
One of these messages appears on the status line:
• Network busy: Not enough available bandwidth exists in wireless
network to complete this call. Try again later.
• Leaving service area: Phone is out of range of its associated access
point and wireless network.
• Locating network services: Phone is searching for a wireless
network access point.
• Authentication failed: Authentication server did not accept the
security credentials.
• Configuring IP: Phone is waiting for DHCP to assign an IP address.
Your system administrator might have disabled access to the Settings menu on
your phone.
Join requires multiple selected calls. Be sure that you have selected at least one
call in addition to the active call, which is selected automatically. Join also
requires the selected calls to be on the same line. If necessary, transfer calls to
one line before joining them.
One or more of the following factors might apply:
• You must press Options and scroll to reveal additional softkeys.
• You must change the line state (for example, place a call or have a connected
call).
• Your phone is not configured to support the feature associated with that
softkey.
One or more of the following factors might apply:
• You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
• You cannot barge a call on another Cisco Unified Wireless IP Phone.
You are disconnected from a call that you joined using Barge if the call is put
on hold, transferred, or turned into a conference call.
The other party might have call forwarding enabled.
Troubleshooting