Polycom Collaboration Server (RMX) 1500 Deployment Manual page 6

RealPresence Collaboration Server (RMX) 1500/2000/4000 Deployment Guide for Maximum Security Environments
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
4
Single Serial Gateway .....................................................................................................5-1
Multiple Serial Gateways ...............................................................................................5-2
Guidelines ................................................................................................................5-2
Configuring the RMX - Serial Gateway Connection .........................................................5-4
Procedure 1: Initial Setup of the Serial Gateway ........................................................5-4
Procedure 2: Configure a Network Service on the RMX for each of the Serial
Gateways and Connect the Serial Gateways to the RMX .........................................5-8
Management of Serial Gateways ........................................................................5-12
Testing ............................................................................................................................5-13
Dialing to the RMX from an ISDN Endpoint ....................................................5-13
Dialing to an ISDN Endpoint from the RMX ....................................................5-13
Serial Gateway S4GW - Maximum Security Mode ..........................................................5-13
Advanced Commands .................................................................................................5-16
Collaboration Server Web Client Installation - Troubleshooting Instructions ..............6-1
Procedure 1: Ending all Internet Explorer Sessions ...................................................6-2
Procedure 2: Deleting the Temporary Internet Files, RMX Cookie and
RMX Object ......................................................................................................................6-2
Deleting the Temporary Internet Files .................................................................6-3
Deleting the RMX/Collaboration Server Cookie ...............................................6-5
Deleting the RMX/Collaboration Server ActiveX Object .................................6-6
Procedure 3: Managing Add-ons Collisions ...............................................................6-7
Procedure 4: Add the Collaboration Server to the Internet Explorer Trusted Sites
List .....................................................................................................................................6-8
Procedure 5: Browser Hosting Controls (Optional) .................................................6-10
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