HP Pavilion dm1 Maintenance And Service Manual
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HP Pavilion dm1 Maintenance And Service Manual

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HP Pavilion dm1 Entertainment PC
Maintenance and Service Guide

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  • Page 1 HP Pavilion dm1 Entertainment PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 7 Display ..............................7 Buttons ..............................9 Keys ..............................11 Lights ..............................12 TouchPad ............................13 Front ..............................13 Left side .............................. 14 Right side ............................15 Bottom ..............................
  • Page 6 Component replacement procedures ....................42 Service label ........................42 Computer feet ........................43 Battery ..........................44 SIM (select models only) ....................45 Display panel ........................46 Webcamera module ......................47 WLAN module ........................48 WWAN module (select models only) ................. 51 RTC battery ........................
  • Page 7 7 Backup and recovery ............................ 91 Restore ............................... 91 Creating restore media ........................92 Performing a system restore ......................93 Restoring using the dedicated recovery partition (select models only) ......93 Restoring using the restore media ..................94 Changing the computer boot order ..................94 Backing up and recovering your information ..................
  • Page 8 viii...

  • Page 9: Product Description

    Computer models Computer models equipped with an equipped with an AMD® processor Intel® processor Product Name HP Pavilion dm1 Entertainment PC √ √ Processors AMD® E450 1.65-GHz processor (1.0-MB L2 cache, √ 1333-MHz, dual core, 18 W) AMD E300 1.30-GHz processor (1.0-MB L2 cache, √...
  • Page 10 Category Description Computer models Computer models equipped with an equipped with an AMD® processor Intel® processor Memory Two customer-accessible/upgradable memory √ module slots DDR3-1333-MHz single channel support (automatic √ downgrade to DDR3-1066-MHz on computer models equipped with an AMD E300 1.30-GHz processor) Supports up to 8192 GB of system RAM √...
  • Page 11 Beats Audio with Beats logo (support Beats hotkey √ √ [fn+b]) Two integrated stereo speakers √ √ HP TrueVision high-definition webcam (fixed, no tilt, √ 1280×800 by 30 frames per second) HP TrueVision high-definition webcam (fixed, no tilt, √ 1280×720 by 30 frames per second) Ethernet Integrated Gigabit network interface card (NIC), √...
  • Page 12 Intel Centrino® Wireless-N 6230 802.11 a/b/g/n 1×2 + Bluetooth combo adapter Integrated WWAN options by way of wireless module √ Two WWAN antennas built into display assembly √ (select models only) Supports the HP hs2340 HSPA+ Mobile Broadband √ Module External media Push-push insertion/removal √...
  • Page 13 Supports the following HP Smart AC adapters: √ √ requirements ● 65-W PFC RC V EM 3-wire HP Smart AC adapter (for use only in India) ● 65-W PFC RC V 3-wire HP Smart AC adapter (for use in all countries and regions except...
  • Page 14 Category Description Computer models Computer models equipped with an equipped with an AMD® processor Intel® processor Serviceability End-user replaceable parts: √ ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● SIM (select models only) ● Solid-state drive ●...

  • Page 15: External Component Identification

    External component identification Display Item Component Description Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
  • Page 16 Item Component Description Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > CyberLink and Chat > CyberLink YouCam. Webcam light On: The webcam is in use. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 17: Buttons

    Buttons Buttons...
  • Page 18 To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. QuickWeb button For computer models equipped with an AMD processor: ●...

  • Page 19: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer. Action keys Execute frequently used system functions.

  • Page 20: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on.

  • Page 21: Touchpad

    TouchPad Item Component Description ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 22: Left Side

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, refer to the HP Notebook Reference Guide. HDMI port (select models only)

  • Page 23: Right Side

    Right side Item Component Description Digital Media Slot Supports the following digital card formats: ● MultiMediaCard ● SD Card ● Secure Digital High-Capacity (SDHC) Card ● Secure Digital Extended Capacity (SDxC) Card Audio-out (headphone) jack Produce sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.

  • Page 24: Bottom

    Bottom Item Component Description Battery bay Holds the battery. SIM slot (select models only) Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Battery/service door latch Releases the battery from the battery bay. Vent Enables airflow to cool internal components.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. Item Description Function Product name This is the product name affixed to the front of the computer. Service label...
  • Page 26 Item Description Function Serial number This is an alphanumeric identifier that is unique to each product. Part number/Product number This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. Warranty period This number describes the duration of the warranty period for the computer.

  • Page 27: Computer Major Components

    Computer major components Computer major components...
  • Page 28 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): In charcoal finish For use in Belgium 659500-A41 For use in Brazil 659500-201...
  • Page 29 Item Component Spare part number For use in the Czech Republic and Slovenia 659501-FL1 For use in Denmark, Finland, and Norway 659501-DH1 For use in France 659501-051 For use in Germany 659501-041 For use in Greece 659501-DJ1 For use in Hungary 659501-211 For use in India 659501-D61...
  • Page 30 Item Component Spare part number For use in India 677713-D61 For use in Israel 677713-BB1 For use in Italy 677713-061 For use in Japan 677713-291 For use in Latin America 677713-161 For use in the Netherlands 677713-B31 For use in Portugal 677713-131 For use in Romania 677713-271...
  • Page 31 664994-001 For use only with computer models without WWAN compatibility 599516-001 (12) Memory modules (2, PC3, 10600, 1333-MHz): 4 GB 621569-001 2 GB 621565-001 (13) HP hs2340 HSPA+ Mobile Broadband Module WWAN module 632155-001 (14) WLAN module: Computer major components...
  • Page 32 Item Component Spare part number For use with all computer models: Atheros WB225 1x1 802.11b/g/n BT Combo 655795-001 Broadcom BCM94313HMGBLP1 802.11b/g/n 1x1 Combo HMC 657325-001 For use only with computer models equipped with an AMD processor: Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter 600370-001 (BT3.0+HS ready) For use only with computer models equipped with an Intel processor:...

  • Page 33: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 659497-001 Display bezel for Alexandre Herchcovitch Special Edition computer models 691168-001 Webcamera module 659516-001 Display Hinge Kit,includes: 659499-001 (3a) Left and right hinges (3b) Left and right hinge brackets Display panel: Display assembly subcomponents...
  • Page 34 Item Component Spare part number 11.6-in, LED, HD, BrightView SVA display panel for use only with computer models 668353-001 equipped with an AMD processor 11.6-in, LED, BrightView SVA display panel 659506-001 Display Cable Kit (includes display panel cable and webcamera module cable) 659498-001 Wireless Antenna Kit (includes left and right WLAN antenna cables 659492-001...

  • Page 35: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include the hard drive bracket, connector cable, isolators, or screws): 640-GB, 5400-rpm, SATA, 7.0-mm 603785-001 500-GB, 7200-rpm, SATA, 7.0-mm 634925-001 320-GB, 7200-rpm, SATA, 7.0-mm 634862-002 and 641672-001 For use only with computer models equipped with an AMD processor and with WWAN capability: 640-GB, 5400-rpm, SATA, 7.0-mm 669300-001...

  • Page 36: Miscellaneous Parts

    65-W PFC RC V EM 3-wire HP Smart AC adapter (for use only in India) 609948-001 65-W PFC RC V 3-wire HP Smart AC adapter (for use in all countries and regions except India) 609939-001 Power cord (3-pin, black, 1.83-m):...

  • Page 37: Sequential Part Number Listing

    SATA, 7.0-mm) (for use only with computer models equipped with an AMD processor) 609939-001 HP Smart AC Adapter RC V 3-wire (for use in all countries and regions except India) 609948-001 HP Smart AC Adapter RC V EM 3-wire (for use only in India)
  • Page 38 802.11 b/g/n 1×2 Intel Centrino Wireless-N 1030 + Bluetooth combo (for use only with computer models equipped with an Intel processor) 632155-001 HP hs2340 HSPA+ Mobile Broadband Module (for use only with computer models equipped with an AMD processor) 634862-002 320-GB, 7200-rpm hard drive only (does not include bracket, connector cable, isolators, or screws;...
  • Page 39 Spare part number Description 659500-271 Keyboard in charcoal finish for use in Romania (includes keyboard cable) 659500-281 Keyboard in charcoal finish for use in Thailand (includes keyboard cable) 659500-291 Keyboard in charcoal finish for use in Japan (includes keyboard cable) 659500-A41 Keyboard in charcoal finish for use in Belgium (includes keyboard cable) 659500-AB1...
  • Page 40 Spare part number Description 659501-BG1 Keyboard in ash black for use in Switzerland (includes keyboard cable) 659501-D61 Keyboard in ash black for use in India (includes keyboard cable) 659501-DH1 Keyboard in ash black for use in Denmark, Finland, and Norway (includes keyboard cable) 659501-DJ1 Keyboard in ash black for use in Greece (includes keyboard cable) 659501-FL1...
  • Page 41 Spare part number Description 664999-001 Heat sink (includes replacement thermal material) (for use only with computer models equipped with an AMD processor) 665000-001 667121-001 Heat sink (includes replacement thermal material) (for use only with computer models equipped with an Intel processor) 668353-001 11.6-in, LED, HD, BrightView SVA display panel for use only with computer models equipped with an AMD processor...
  • Page 42 Spare part number Description 677713-281 Keyboard in ruby red finish for use in Thailand (includes keyboard cable) 677713-291 Keyboard in ruby red finish for use in Japan (includes keyboard cable) 677713-A41 Keyboard in ruby red finish for use in Belgium (includes keyboard cable) 677713-B31 Keyboard in ruby red finish for use in the Netherlands (includes keyboard cable) 677713-BB1...
  • Page 43 Spare part number Description 683533-001 System board for use only with computer models equipped with an AMD E2-1800 processor and with WWAN capability (includes processor and replacement thermal material) 683534-001 System board for use only with computer models equipped with an AMD E1-1200 processor and with WWAN capability (includes processor and replacement thermal material) 683535-001 System board for use only with computer models equipped with an AMD E1-1200 processor and...
  • Page 44 Chapter 3 Illustrated parts catalog...

  • Page 45: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 46: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Packaging And Transporting Guidelines

    CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V...
  • Page 48 ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ●...
  • Page 49 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 50: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 44 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label.

  • Page 51: Computer Feet

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.

  • Page 52: Battery

    Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 646757-001 3-cell, 28-Whr, 2.55-Ah Li-ion battery 646755-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Sim (Select Models Only)

    SIM (select models only) NOTE: The SIM is provided by the end-user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 54: Display Panel

    Display panel Description Spare part number 11.6-in, LED, HD, BrightView SVA display panel for use only with computer models equipped with 668353-001 an AMD processor 11.6-in, LED, BrightView SVA display panel 659506-001 Before removing the display panel, follow these steps: Shut down the computer.

  • Page 55: Webcamera Module

    Swing the top edge of the display panel (2) forward until it rests on the keyboard. Detach the adhesive strip (3) that secures the display panel cable to the display panel. Disconnect the display panel cable (4) from the display panel. Remove the display panel.

  • Page 56: Wlan Module

    Disconnect the webcamera module cable (2) from the webcamera module. Remove the webcamera module. Reverse this procedure to install the webcamera module. WLAN module Description Spare part number For use with all computer models: Atheros WB225 1x1 802.11 b/g/n BT Combo 655795-001 Broadcom BCM94313HMGBLP1 802.11 b/g/n 1x1 Combo HMC 657325-001...
  • Page 57 Before removing the WLAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 58 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion into the memory module slot. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 59: Wwan Module (Select Models Only)

    NOTE: This section applies only to computer models equipped with an AMD processor. Description Spare part number HP hs2340 HSPA+ Mobile Broadband Module 632155-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 60 Remove the WWAN module by pulling the module away from the slot at an angle (3). NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion into the WWAN module slot. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 61: Rtc Battery

    RTC battery Description Spare part number For use only with computer models equipped with WWAN compatibility 664994-001 For use only with computer models without WWAN compatibility 599516-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Use a thin, non-conductive tool to remove the RTC battery from the socket on the system board. Reverse this procedure to install the RTC battery on computer models with WWAN capability. When installing the RTC battery, make sure the “+” sign faces up. Chapter 4 Removal and replacement procedures...

  • Page 63: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, connector cable, isolators, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 664913-001. Description Spare part number 640-GB, 5400-rpm, SATA, 7.0-mm 603785-001 500-GB, 7200-rpm, SATA, 7.0-mm 634925-001...
  • Page 64 Slide the hard drive (4) up and to left at an angle and out of the hard drive bay. If it is necessary to replace the connector cable (1), the screws (2), the bracket (3), or the isolators (4), remove and replace the components. The bracket, connector cable, isolators, and screws are available in the Hard Drive Hardware Kit, spare part number 664913-001.

  • Page 65: Memory Module

    Memory module Description Spare part number 4-GB memory module (PC3, 10600, 1333-MHz) 621569-001 2-GB memory module (PC3, 10600, 1333-MHz) 621565-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Keyboard

    Remove the memory module (2) by pulling it away from the slot at an angle. Computer models equipped with an AMD processor have two memory modules, as shown in the following illustration: Computer models equipped with an Intel processor have one memory module, as shown in the following illustration: Reverse this procedure to install a memory module.
  • Page 67 For use in country or region: Spare part number: For use in country or region: Spare part number: Keyboard in charcoal finish For use in Belgium 659500-A41 For use in the Netherlands 659500-B31 For use in Brazil 659500-201 For use in Portugal 659500-131 For use in Canada 659500-121...
  • Page 68 For use in country or region: Spare part number: For use in country or region: Spare part number: For use in Brazil 677713-201 For use in Portugal 677713-131 For use in Canada 677713-121 For use in Romania 677713-271 For use in the Czech Republic 677713-FL1 For use in Russia 677713-251...
  • Page 69 Remove the rear corner covers (3). The rear corner covers are included in the Rubber Kit, spare part number 664996-001. Remove the three Phillips PM2.0×5.7 screws that secure the keyboard to the computer. Rest and secure the computer on its right side. Partially open the computer.
  • Page 70 Insert a screwdriver or similar thin tool into the keyboard release opening, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward until it rests upside down on the palm rest.

  • Page 71: Display Assembly

    Remove the keyboard (3). Reverse this procedure to install the keyboard. Display assembly NOTE: The display assembly subcomponents are spared as individual components. Before removing the display assembly subcomponents, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72 Release the display panel cable (4) from the clip built into the base enclosure. Remove the two Phillips PM2.0×5.7 screws (1) that secure the display assembly to the computer. Chapter 4 Removal and replacement procedures...
  • Page 73 Remove the display assembly (2). NOTE: Display panel on page 46 Webcamera module on page 47 for display bezel, display panel, and webcamera module removal procedures. If it is necessary to replace the hinges: Remove the display assembly. Remove the display bezel. Remove the display panel.
  • Page 74 Remove the hinges (2). The hinges are available in the Display Hinge Kit, spare part number 659499-001. If it is necessary to replace the display panel cable: Remove the display assembly. Remove the display bezel. Remove the display panel. Remove the left display hinge. Release the webcamera cable (1) from the display enclosure.
  • Page 75 Remove the display panel cable (3). The display panel cable is available in the Display Cable Kit, spare part number 659498-001. If it is necessary to replace the wireless antenna cables and transceivers: Remove the display assembly. Remove the display bezel. Remove the display panel.

  • Page 76: Top Cover

    Remove the wireless antenna cables and transceivers (6). The WLAN antenna and WWAN antenna are available in the Wireless Antenna Kit, spare part number 659492-001. Reverse this procedure to reassemble and install the display assembly. Top cover NOTE: The top cover spare part kit includes the power button board and cable and the TouchPad and cable.
  • Page 77 Remove the service door (see WLAN module on page 48). Remove the keyboard (see Keyboard on page 58). Remove the display assembly (see Display assembly on page 63). When replacing the top cover, be sure that the TouchPad button board and cable (see TouchPad button board on page 73) and speakers (see...
  • Page 78 Disconnect the following cables from the system board: (1) Power button board cable (2) TouchPad button board cable (3) Speaker cable Remove the four Phillips PM2.5×7.0 screws that secure the top cover to the computer. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure.

  • Page 79: Speakers

    Remove the top cover (2). Reverse this procedure to install the top cover. Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 659508-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 80 Remove the speakers and cables (4). Reverse this procedure to install the speakers. Chapter 4 Removal and replacement procedures...

  • Page 81: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 664993-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 82: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with an AMD E450 processor and with WWAN 659512-001 capability (includes replacement thermal material) For use only with computer models equipped with an AMD E300 processor and with WWAN 659510-001 capability (includes replacement thermal material) For use only with computer models equipped with an AMD E2-1800 processor and with WWAN...

  • Page 83: Power Connector Cable

    Disconnect the display panel cable from the system board (see Display assembly on page 63). Remove the top cover (see Top cover on page 68). When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 84 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 85: Fan

    Description Spare part number 665000-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 86: Heat Sink

    Remove the fan (3). Reverse this procedure to install the fan. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number PCH heat sink for use with all computer models 683843-001 Heat sink only for use with computer models equipped with an AMD processor 664999-001 Heat sink for use only with computer models equipped with an Intel processor 667121-001...
  • Page 87 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 44), and then remove the following components: Service cover (see WLAN module on page Keyboard (see Keyboard on page...
  • Page 88 Reverse this procedure to install the heat sink. Chapter 4 Removal and replacement procedures...

  • Page 89: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 90: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 91: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 92: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility.

  • Page 93: Using System Diagnostics

    Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.
  • Page 94 Chapter 5 Setup Utility (BIOS) and System Diagnostics...

  • Page 95: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and current...

  • Page 96: 11.6-Inch Display Specifications

    11.6-inch display specifications Metric U.S. Dimensions Height 14.70 cm 5.79 in Width 25.90 cm 10.20 in Diagonal 29.50 cm 11.61 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 mm × 0.197 mm Format 1366 ×...

  • Page 97: Hard Drive Specifications

    Hard drive specifications *640-GB *500-GB *320-GB *250-GB Dimensions Height 9.5 mm 9.5 mm 9.5 and 7.0 mm 9.5 and 7.0 mm Length 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 98 g 110 g 110 g...
  • Page 98 Chapter 6 Specifications...

  • Page 99: Backup And Recovery

    If for some other reason you need to restore your system, this can be achieved using the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive.

  • Page 100: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 101: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 102: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.

  • Page 103: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 104: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 105: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...
  • Page 106 Chapter 7 Backup and recovery...

  • Page 107: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 108: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 109 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 110 102 Chapter 8 Power cord set requirements...

  • Page 111: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 112 104 Chapter 9 Recycling...

  • Page 113: Index

    Index components display panel AC adapter, spare part numbers bottom 16 removal 46 28, 29 buttons 9 spare part numbers 25, 32, 33 AC adapter/Battery light 14 display 7 display panel cable Action keys 11 front 13 removal 66 antenna keys 11 spare part number 26, 30, 67 locations 7...
  • Page 114 grounding 38 keys plastic parts, service packaging 39 Action 11 considerations 37 transporting 39 esc 11 pointing device, product workstation 39 fn 11 description 5 Windows applications 11 ports Windows logo 11 external monitor 15 hard drive HDMI 14 precautions 38 monitor port 15 product description 2 left-side components 14...
  • Page 115 system board WWAN module rear corner covers removal 74 removal 51 removal 60, 61 spare part numbers 23, 32, spare part number 23, 30, 51 spare part number 32, 61 34, 35, 74 removal/replacement preliminaries 37 tools required 37 procedures 42 top cover right-side components 15 removal 68...
  • Page 116 108 Index...

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