Service - Crown CTs 600 Operation Manual

9 Service

Crown amplifiers are quality units that rarely require
pack. A list of authorized service centers in your area can
ser vicing. Before returning your unit for service, please be obtained from Crown Factory Service, or online from
con tact Crown Technical Support to verify the need for http://www.crownaudio.com/support/servcent.htm.
servicing.
9.2.2 Factory Service
This unit has very sophisticated circuitry which should
Crown accepts no responsibility for non-serviceable
only be serviced by a fully trained technician. This is one
product that is sent to us for factory repair. It is the owner's
reason why each unit bears the following label:
responsibility to ensure that their product is ser viceable
caUTiON: To prevent electric shock, do not prior to sending it to the factory. Serviceable product list
remove covers. No user serviceable parts inside.
is available at
Refer servicing to a qualified technician.
http://crownweb.crownintl.com/crownrma/.
For more information, please contact us direct.
Complete the Crown Audio Factory Service Information
form, in the back of this manual, when returning a Crown A Service Return Authorization (SRA) is required for
product to the factory or authorized service center. The product being sent to the factory for repair. An SRA can be
form must be included with your product inside the box or completed online at www.crownaudio.com/support/
in a packing slip envelope securely attached to the outside factserv.htm. If you do not have access to the web, please
of the shipping carton. Do not send this form separately. call Crown's Customer Service at 574.294.8200 or
800.342.6939 extension 8205.
*Warranty is only valid within the United States of
America. For information on Warranty outside of the
For warranty service, we will pay for ground shipping
U.S.A, please contact your local distributor.
both ways in the United States. Contact Crown Customer
Service to obtain prepaid shipping labels prior to send ing
9.1 International and Canada Service
the unit. Or, if you prefer, you may prepay the cost of
Service may be obtained from an authorized service shipping, and Crown will reimburse you. Send copies of
cen ter. (Contact your local Crown/Amcron representative the shipping receipts to Crown to receive reimbursement.
or our office for a list of authorized service centers.) To Your repaired unit will be returned via UPS ground.
obtain service, simply present the bill of sale as proof of Please contact us if other arrangements are required.
purchase along with the defective unit to an authorized
9.2.3 Factory Service Shipping Instruc-
service center. They will handle the necessary paperwork
and repair. tions:
1. Service Return Authorization (SRA) is required for
Remember to transport your unit in the original factory
product being sent to the factory for service. Please
pack.
complete the SRA by going to
www.crownaudio.com/support/factserv.htm. If you
9.2 US Service
do not have access to our website, call
Service may be obtained in one of two ways: from an
1.800.342.6939, extension 8205 and we'll create the
authorized service center or from the factory. You may
SRA for you.
choose either. It is important that you have your copy of
the bill of sale as your proof of purchase. 2. See packing instructions that follow.
3. Ship product to:
9.2.1 Service at a US Service Center
CROWN AUDIO FACTORY SERVICE
This method usually saves the most time and effort.
1718 W MISHAWKA RD.
Sim ply present your bill of sale along with the defective
ELKHART, IN 46517
unit to an authorized service center to obtain service. They
will handle the necessary paperwork and repair. 4. Use a bold black marker and write the SRA number
Remem ber to transport the unit in the original factory on three sides of the box.
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CTs Power Amplifiers
5. Record the SRA number for future reference. The 2. Carefully place your product with the product's front
SRA number can be used to check the repair status. panel facing the same direction as arrows indicate.
3. Reset center cushion down over top of product's
9.2.4 Packing Instructions
chassis. The foam-in-place packing was molded to
important: These instructions must be followed. If they
accommodate different chassis depth sizes. If your
are not followed, Crown Audio, Inc. assumes no
product's chassis does not completely fill the
respon sibility for damaged goods and/or accessories that
foam-in-place cavity, you may use a soft but solid
are sent with your unit.
packing material (such as paper or bubble wrap)
behind the chassis.
1. Fill out and include the Crown Audio Factory Ser vice
4. Enclose the completed Crown Audio Factory Service
Information sheet in the back of this manual.
Information form (or securely attach it to the outside
2. Do not ship any accessories (manuals, cords,
of carton) and re-seal the shipping pack with a sturdy
hard ware, etc.) with your unit. These items are not
carton sealing tape.
needed to service your product. We will not be
responsibility for these items.
9.2.5 Estimate Approval
Approval of estimate must be given within 30 days after
3. When shipping your Crown product, it is important
being notified by Crown Audio Inc. Units still in the
that it has adequate protection. We recommend you
pos session of Crown after 30 days of the estimate will
use the original pack material when returning the
become the property of Crown Audio Inc.
product for repair. If you do not have the original box,
please call Crown at 800.342.6939 or 574.294.8210
9.2.6 Payment of Non-Warranty Repairs
and order new pack material. See instructions for
"foam-in-place" shipping pack. (Do not ship your Payment on out-of-waranty repairs must be received
unit in a wood or metal cabinet.)
within 30 days of the repair date. Units unclaimed after 30
days become the property of Crown Audio Inc.
4. If you provide your own shipping pack, the mini mum
recommended requirements for materials are as
If you have any questions, please contact Crown Factory
follows:
Service.
a. 275 P.S.I. burst test, Double-Wall carton that allows
crown Factory Service
for 2-inch solid Styrofoam on all six sides of unit or 3
1718 W. Mishawaka Rd.,
inches of plastic bubble wrap on all six sides of unit.
Elkhart, Indiana 46517 U.S.A.
b. Securely seal the package with an adequate carton
Telephone:
sealing tape.
574.294.8200
c. Do not use light boxes or "peanuts". Damage caused
800.342.6939 (North America,
by poor packaging will not be covered under
Puerto Rico, and Virgin Islands only)
war ranty.
Facsimile:
Using your 'foam-in-place' shipping pack
574.294.8301 (Technical Support)
574.294.8124 (Factory Service)
Note: The foam-in-place packing is molded so that there
is only one correct position for your product.
internet:
http://www.crownaudio.com
1. Open carton and lift center cushion leaving both end-
cushions in place.
Operation Manual
CTs Power Amplifiers
10 Warranty
SUMMARY OF WARRANTY
Crown International, 1718 West Mishawaka Road,
Elkhart, Indiana 46517-4095 U.S.A. warrants to
you, the ORIGINAL PURCHASER and ANY
SUB SEQUENT OWNER of each NEW Crown
product, for a period of five (5) years from the date
of purchase by the original purchaser (the
"warranty period") that the new Crown product is
free of defects in materials and workmanship. We
further warrant the new Crown product regardless
of the reason for failure, except as excluded in this
War ranty.
*Warranty is only valid within the United States of
America. For information on Warranty outside of
the U.S.A, please contact your local distributor.
ITEMS EXCLUDED FROM THIS
CROWN WARRANTY
This Crown Warranty is in effect only for failure of
a new Crown product which occurred within the
Warranty Period. It does not cover any product
which has been damaged because of any
inten tional misuse, accident, negligence, or loss
which is covered under any of your insurance
contracts. This Crown Warranty also does not
extend to the new Crown product if the serial
number has been defaced, altered, or removed.
WHAT THE WARRANTOR WILL DO
We will remedy any defect, regardless of the
rea son for failure (except as excluded), by repair,
replacement, or refund. We may not elect refund
unless you agree, or unless we are unable to
pro vide replacement, and repair is not practical or
cannot be timely made. If a refund is elected, then
you must make the defective or malfunctioning
product available to us free and clear of all liens or
Operation Manual
UNiTed STaTeS & caNada
other encumbrances. The refund will be equal to ANY DEFECT IN THE NEW CROWN PRODUCT.
the actual purchase price, not including inter est, THIS INCLUDES ANY DAMAGE TO ANOTHER
insurance, closing costs, and other finance PRODUCT OR PRODUCTS RESULT ING FROM
charges less a reasonable depreciation on the SUCH A DEFECT. SOME STATES DO NOT ALLOW
product from the date of original purchase. THE EXCLUSION OR LIMITATIONS OF
War ranty work can only be performed at our INCIDENTAL OR CONSEQUENTIAL DAM AGES,
autho rized service centers or at the factory. SO THE ABOVE LIMITATION OR EXCLU SION
Warranty work for some products can only be MAY NOT APPLY TO YOU.
performed at our factory. We will remedy the
WARRANTY ALTERATIONS
defect and ship the product from the service center
or our factory within a reasonable time after No person has the authority to enlarge, amend, or
receipt of the defec tive product at our authorized modify this Crown Warranty. This Crown War ranty
service center or our factory. All expenses in
is not extended by the length of time which you are
remedying the defect, including surface shipping
deprived of the use of the new Crown product.
costs in the United States, will be borne by us. Repairs and replacement parts provided under the
(You must bear the expense of shipping the terms of this Crown Warranty shall carry only the
product between any for eign country and the port unexpired portion of this Crown Warranty.
of entry in the United States including the return
DESIGN CHANGES
shipment, and all taxes, duties, and other customs
fees for such for eign shipments.) We reserve the right to change the design of any
product from time to time without notice and with
HOW TO OBTAIN WARRANTY
no obligation to make corresponding changes in
SERVICE
products previously manufactured.
You must notify us of your need for warranty
LEGAL REMEDIES OF PURCHASER
ser vice within the warranty period. All
components must be shipped in a factory pack,
THIS CROWN WARRANTY GIVES YOU SPECIFIC
which, if needed, may be obtained from us free of LEGAL RIGHTS, YOU MAY ALSO HAVE OTHER
charge. Corrective action will be taken within a RIGHTS WHICH VARY FROM STATE TO STATE.
reason able time of the date of receipt of the No action to enforce this Crown Warranty shall be
defective product by us or our authorized service commenced after expiration of the warranty
center. If the repairs made by us or our authorized
period.
service center are not satisfactory, notify us or our
THIS STATEMENT OF WARRANTY SUPERSEDES
autho rized service center immediately.
ANY OTHERS CONTAINED IN THIS MANUAL FOR
DISCLAIMER OF CONSEQUENTIAL
CROWN PRODUCTS. 5/11
AND INCIDENTAL DAMAGES
YOU ARE NOT ENTITLED TO RECOVER FROM US
ANY INCIDENTAL DAMAGES RESULTING FROM
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