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What is covered?
This Warranty covers any defects in materials or workmanship when the product is installed and operated
according to written installation instructions, subject to the terms within this Limited Warranty document. This
Warranty applies only to products that are installed by a factory authorized or licensed contractor. Improper
installation may void this Warranty. It is strongly suggested that you use a factory authorized or licensed installer
who has attended a product knowledge class before installing this water heater. This Warranty extends to the
original purchaser, but only while the product remains at the site of the original installation. This Warranty only
extends through the first installation of the product and terminates if the product is moved or reinstalled at a new
location.
How long does coverage last?
Item
Heat Exchanger
All Other Parts and
Components
Reasonable Labor
* Note: Period of coverage is reduced to 3 years from date of purchase when used as a circulating water heater
within a hot water circulation loop, where the water heater is in series with a circulation system and all
circulating water flows through the water heater, and where an on-demand recirculation system is not
incorporated.
On-demand recirculation is defined as a hot water recirculating loop or system that utilizes existing hot
and cold lines or a dedicated return line, and only activates when hot water is used. It can be activated by
a push button, motion sensor, or voice activation but not by a temperature sensor. A timer added to a
standard recirculating pump is not considered as on-demand.
What will be done?
Repair or replacement of the covered product or any part or component that is defective in materials or
workmanship as set forth as follows. Payment of reasonable labor charges associated with the repair or
replacement of any such part or component. All repair parts must be genuine OEM parts. All repairs or
replacements must be performed by an individual or servicing company that is properly trained, factory authorized
or licensed to do the type of repair.
Replacement of the product may be authorized by the manufacturer only. The manufacturer does not authorize
any person or company to assume for it any obligation or liability in connection with the replacement of the
product. If it is determined that repair of a product is not possible, the product will be replaced with a comparable
product, at the manufacturer's discretion. If a component or product returned to the manufacturer is found to be
free of defects in material or workmanship, or damaged by improper installation or damaged during return
shipping, the warranty claim for product, parts and labor may be denied.
How do I get service?
You must contact a factory authorized/licensed contractor or authorized service provider for the repair of a product
under this Warranty. For the name of a qualified/authorized service provider please contact your place of
purchase, call 1-888-928-3719 or write to 500 Tennessee Waltz Parkway, Ashland City, TN 37015.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated sales
receipt.
38
Warranty
Period of Coverage (from date of purchase)
Residential Applications
12 years *
5 years *
305, 505, 705 Indoor Manual
Commercial Applications
5 years *
5 years *
1 year
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