Protection Agreements - Kenmore 5062 Series Use & Care Manual

Washer won't drain or spin, or loads are wet
Is the drain hose clogged, or the end of the drain hose
more than 96" (2.4 m) above the floor? See °'Installation
Instructions" for proper installation of drain hose.
m is the lid open? The lid must be closed during operation, m
Washer will not agitate or spin with the lid open.
m Is there excessive sudsing? Always measure detergent. Follow
manufacturer's directions. If you have very soft water r you
might need to use less detergent.
m Did you use the right cycle for the load being washed? Select
a cycle with a higher spin speed (if available).
m
m Is the drain hose length fed too far down the drain pipe?
Use the drain hose form to raise the end of the hose. The hose
should be no more than 4.5" (114 mm) down the pipe. Secure m
drain hose to drain pipe.
Washer continues to fill or drain; cycle seems stuck
m is the top of drain hose lower than the water level in washer?
The top of the hose must be higher than the water level in the
washer for proper operation. See "Installation Instructions."
Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe? The drain hose should be loose yet fit
securely. Do not seal the drain hose with tape. The hose needs
an air gap. See "Installation Instructions."
Wash/Rinse temperature not what I selected
Are the hot and cold water inlet hoses reversed? See
"Installation Instructions" for more information.
Does the Hot or Warm wash seem cooler than you expected?
Hot and warm temperatures are controlled by the washer
and may be cooler than your previous washer. This is normal.
The cooler temperatures save energy while providing good
cleaning.
Garments damaged
m
Check the following: Empty pockets, zip zippers, snap
or hook fasteners before washing. Tie strings and sashes
to avoid tangling. Were items damaged before washing?
Mend rips and broken threads in seams before washing.
PROTECTION AGREEMENTS
Master Protection Agreements
Congratulations on making a smart purchase. Your new Kenmore <_>
product is designed and manufactured for years of dependable
operation.
But like all products, it may require preventive maintenance or
repair from time to time. That's when having a Master Protection
Agreement can save you money and aggravation.
The Master Protection Agreement also helps extend the life of
your new product. Here's what the Agreement _ includes:
Parts and labor needed to help keep products operating properly
under normal use, not just defects. Our coverage goes well
beyond the product warranty. No deductibles, no functional
failure excluded from coverage-- real protection.
Expert service by a force of more than 10,000 authorized Sears
service technicians, which means someone you can trust will be
working on your product.
Unlimited service calls and nationwide service, as often as you
want us, whenever you want us.
- replacement of your covered product if four or more product
failures occur within twelve months.
Product replacement if your covered product can't be fixed.
Annual Preventive Maintenance Check at your request = no extra
charge.
Fast help by phone - we call it Rapid Resolution - phone support
from a Sears representative on all products. Think of us as a
"talking owner's manual."
Power surge protection against electrical damage due
to power fluctuations.
Rental reimbursement if repair of your covered product takes
longer than promised.
10% discount off the regular price of any non-covered repair
service and related installed parts.
Once you purchase the Agreement, a simple phone call is all that
it takes for you to schedule service. You can call anytime day
or night, or schedule a service appointment online.
The Master Protection Agreement is a risk free purchase. If you
cancel for any reason during the product warranty period, we
will provide a full refund. Or, a prorated refund anytime after the
product warranty period expires. Purchase your Master Protection
Agreement today! Some limitations and exclusions apply.
For prices and additional information in the U.S.A. call
1=800=827=6655. _Coverage in Canada varies on some items.
For full details call Sears Canada at 1=800=361=6665.
Sears Installation Service
For Sears professional installation of home appliances, garage
door openers, water heaters, and other major home items,
in the U.S.A. or Canada call 1=800=4=MY=HOME ®.