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Problem
Calls cannot be made
or received.
Call quality is poor.
Cannot access
network service.
Cannot send or
receive text message.
Cannot connect to
Multimedia Messaging
Service provider.
132
Troubleshooting
Solution
• Check the remaining
balance if you are using a
pre-paid SIM/USIM card.
• Your current location may
not provide good call quality
(i.e., in a car or train). Move
to a location where radio
signal strength is stronger.
• Check where your account
has been registered and
where the service is
available.
• Make sure you are correctly
subscribed for the Short
Message Service, that the
network supports this
service, and that the centre
number is set up correctly. If
not, contact your network
service provider.
• MMS settings and
configuration may be
missing or incorrect or the
network does not support it.
Check your service
provider's access point
number.
Contact your service
provider to confirm the
correct settings.
Problem
• Delete any unnecessary
Limited memory
available.
• Magnetised objects such as
Call is terminated
unexpectedly.
• Confirm that the Source
No entries are
displayed in the
Phonebook.
• Before transmitting fax
Fax transmission
failure.
• Use of the optional data
• The OBEX data can only be
Cannot receive OBEX
data.
Solution
data.
health necklaces placed
near the phone may
terminate the call. Keep
your phone away from such
objects.
setting (Handset or SIM/
USIM) is made correctly.
data, configure your fax
software to use the software
flow control.
cable is recommended for
transmitting fax data.
received in standby.
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