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Troubleshooting Guide
If the unit does not perform properly when operated as instructed in this Owner's Manual, check the unit consulting the following checklist.
Problem
No power
No sound or picture
Distorted picture
Completely distorted picture or
black/white picture with DVD
No sound or distorted sound
No audio at digital output
No DTS audio is output
No image from HDMI connection
Picture freezes momentarily
during playback
Disc can't be played
No return to start-up screen when disc is removed – Reset the unit by switching the unit off, then on again.
The unit does not respond to
the remote control
Buttons do not work or the unit stops
responding
The unit does not respond to some
operating commands during playback
The unit cannot read CDs/DVDs
Angle does not switch
Playback does not start when the title is selected – Check the "PARENTAL" setting.
The password for rating level has been forgotten – Enter the default password "4737", then your forgotten password will be cleared.
NOTES:
•
Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Owner's Manual
for more details on correct operations.
•
Playback from a desired track and random playback are not available during program playback.
•
Some functions are prohibited on some discs.
Information
Solution
– Check if the AC power cord is properly connected.
– Unplug the outlet once, and wait for 5-10seconds and then plug it in again.
– Check if the TV is switched on.
– Check the video connection and HDMI.
– Check the VIDEO/AUDIO cable connections to the TV. (See Connection to a TV.)
– When signals are output from the HDMI OUT jack, signals (interlace/pro-
gressive) are not output from the COMPONENT VIDEO OUT jacks. Press
the HDMI button on the front panel to set the HDMI output mode to "OFF".
– Set PROGRESSIVE correctly. Turn it on only if your TV has Progressive
Scan and you are using the Component Video connections between the unit
and the TV. Disable Progressive Scan for all other connections. (See page 6.)
– Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
– Connect the unit directly to the TV.
– Connect the unit directly to the TV.
– Make sure the disc is compatible with the unit.
– Check if the INTERLACE/PROGRESSIVE mode is set correctly. (See pages 17-18.)
– Adjust the volume.
– Check that the speakers are connected correctly.
– Check the digital connections.
– Check if the audio format of the selected audio language matches your
receiver capabilities.
– This unit does not support DTS audio.
This is not a malfunction.
– Check the HDMI connection. (Check the status of the HDMI related indications.)
– Check whether the connected monitor equipment or other equipment
supports HDCP. (This player will not output a video signal unless the other
equipment supports HDCP.)
– Check the setting of HDMI.
– Check whether the output format of this player (HDMI FORMAT) matches the
supported input format of other connected equipment.
– Check the disc for fingerprints/scratches and clean with a soft cloth wiping
from center to edge.
– Clean the disc.
– Clean the disc.
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
– Cancel the parental lock or change the control level.
– Insert a correct disc that plays on this unit.
– Handle a disc with special care so that it does not have fingerprints,
scratches, or dusts on its surface.
– Aim the remote control directly at the sensor on the front of the unit.
– Reduce the distance to the unit.
– Replace the batteries in the remote control.
– Re-insert the batteries with their polarities (+/– signs) as indicated.
– Tune your radio to an empty AM station so that you hear a lot of noises.
Then, turn the volume up. If you hear some signal sound from the radio by
pressing buttons on the remote control, the remote control is working.
– To completely reset the unit, unplug the AC
cord from the AC outlet for 5-10 seconds.
– Operations may not be permitted by the disc.
Refer to the instructions of the disc.
– Use a commonly available cleaning CD/DVD to clean the lens before send-
ing the unit for repair.
– The angle cannot be switched for DVDs which do not contain multiple
angles. In some cases multiple angles are only recorded for specific scenes.
– 21 –
EN
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