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Canon MP830 - PIXMA Color Inkjet Service Manual

Service manual
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PIXMA MP830
SERVICE
MANUAL
Canon
Copyright 2006, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

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Summary of Contents for Canon MP830 - PIXMA Color Inkjet

  • Page 1: Service Manual

    PIXMA MP830 SERVICE MANUAL Canon Copyright 2006, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
  • Page 2 Copyright All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another language without the written permission of Canon Inc., except in the case of internal business use.  ...
  • Page 3 I. MANUAL OUTLINE This manual consists of the following three parts to provide information necessary to service the PIXMA MP830: Part 1: Maintenance Information on maintenance and troubleshooting of the PIXMA MP830 Part 2: Technical Reference New technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA MP830 Part 3: Appendix Block diagrams and pin layouts of the PIXMA MP830 Reference:...

  • Page 4: Table Of Contents

    II. TABLE OF CONTENTS Part 1: MAINTENANCE 1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1-2. Customer Maintenance 1-3. Product Life 1-4. Special Tools 1-5. Serial Number Location 2. LIST OF ERROR DISPLAY / INDICATION 2-1.
  • Page 5 3-3. Adjustment / Settings (1) Paper feed motor adjustment (2) Grease application (3) Waste ink counter setting (4) White sponge sheet attachment (5) User mode (6) Service mode Service mode operation Destination settings LF correction Waste ink amount setting Button and LCD test 3-4.

  • Page 6: Part 1: Maintenance

    Part 1 MAINTENANCE...

  • Page 7: Adjustment, Periodic Maintenance, Periodic Replacement Parts, And Replacement Consumables By Service Engineer

    1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Approx. Adjustment Timing Purpose Tool time EEPROM initialization At logic board replacement To initialize settings. None. 1 min. Destination settings At logic board replacement To set the destination.

  • Page 8: Product Life

    Print head cleaning When print quality is not satisfying. To improve nozzle conditions. - Machine buttons 1 min. - Computer (settings via the MP driver) Print head deep When print quality is not satisfying, and To improve nozzle conditions. - Machine buttons 2 min.

  • Page 9: Special Tools

    Color chart: When printing the ISO/JIS-SCID N5 pattern on A4 size plain paper in bordered printing, with the default settings in the Windows XP driver, using Photoshop 7.0. Photo chart: When printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing, with the default settings in the Windows XP driver, using Windows XP Photo Printing Wizard.

  • Page 10: List Of Error Display / Indication

    2. LIST OF ERROR DISPLAY / INDICATION Errors and warnings are displayed by the following ways: 1) Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the LCD in text and by icon. 2) Warnings during printing from a computer are displayed on the printer driver Status Monitor.
  • Page 11 printed at error occurrence will be ejected NOT continuable). without printing the remaining data for the ejected paper, then printing will resume from the next page. Inner cover closed before [1850] Open the inner cover, place the CD-R tray and press Open the inner cover which functions as the start of CD / DVD printing CD / DVD tray feeder, set the CD / DVD tray...

  • Page 12: Service Call Errors

    2-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green (COPY button), or Alarm LED Lit in Orange) Service call errors are indicated by the number of cycles the Alarm LED and COPY button blink, and the corresponding error code is displayed on the LCD Cycles of blinking in Solution...

  • Page 13: Fax Errors

    blinking hard-power-on. Alarm LED lit RAM error [6300] The RAM error occurred in the RAM check at hard- - Logic board power-on. Note: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information print). If the waste ink amount is 7% or more, also replace the ink absorber kit (QY5-0153) when replacing the logic board ass'y.
  • Page 14 Re-transmission of the procedure signal has been attempted the specified number of times, but failed. ##280 Re-transmission of the procedure signal has been attempted the specified number of times, but failed. ##281 Re-transmission of the procedure signal has been attempted the specified number of times, but failed. ##282 Re-transmission of the procedure signal has been attempted the specified number of times, but failed.

  • Page 15: Other Error Messages

    number of specified times but failed, or T5 time-over (60 sec.) has occurred. After transmitting EOR-MPS in ECM transmission, ERR has been received. ##779 After transmitting EOR-EOM in ECM transmission, no significant signal has been received, and re-transmission of the ##780 procedure signal has been attempted the number of specified times but failed.

  • Page 16: Warnings

    Change the setting after removing the card. With a memory card inserted in the slot, change of The error message is displayed for a while, then the Read/Write attribute was attempted. the LCD automatically returns to the display before the error occurrence. The card is currently write-enabled.

  • Page 17: Troubleshooting By Symptom

    2-6. Troubleshooting by Symptom Symptom Solution Faulty operation The power does not turn on. - Confirm the connection of The power turns off immediately after power- - the power cord, and - between the logic board and the power supply unit. - Replace the - power supply unit, or - logic board.
  • Page 18 - Perform bottom plate cleaning. - Clean the paper path with cotton swab or cloth. - Clean the ASF sub-rollers. A part of a line is missing on printouts. - Replace the - ink tank, or - print head Color hue is incorrect. - Replace the - ink tank, or - print head...
  • Page 19 2-7. Fax Communication Troubleshooting (1) Identification of a trouble A fax machine transmits image data to a receiver through a telephone line. A trouble in any of the transmitter, receiver, and telephone line can prevent the machine from transmitting image data properly.  ...
  • Page 20 Memo: If a trouble occurs in communication with a non-Canon machine, and if a Canon machine operates properly without any problems, it is recommended to let the user understand that the non-Canon machine needs to be examined accordingly. Since the cause of the trouble may exists in communication ability of the machine, contact a relevant service contact point of a non-Canon machine.
  • Page 21 Test flowchart of communication test between Canon machines:   <Communication test with a non-Canon machine> Ask a non-Canon machine user to request servicing, and conduct the 4-point communication test shown below.   Test flowchart of communication test with a non-Canon machine:  ...

  • Page 22: Repair

    3. REPAIR 3-1. Notes on Service Part Replacement (and Disassembling / Reassembling) Service part Notes on replacement Adjustment / settings Operation check Logic board ass'y - Before removal of the logic board - EEPROM information print After replacement: ass'y, remove the power cord, and QM2-3659 1.
  • Page 23         To the table of contents To the top <Part 1: 2. LIST OF ERROR DISPLAY / INDICATION> 1-16...
  • Page 24 *1: General notes: - Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly. [See 3-2. Special Notes on Repair Servicing, for details.] - Do not drop the ferrite core, which may cause damage. - Protect electrical parts from damage due to static electricity.

  • Page 25: Special Notes On Repair Servicing

    3-2. Special Notes on Repair Servicing       ***************************************************************************** If there is a power failure or if you disconnect the power cord, the date/time settings as well as all documents stored in memory will be lost. User data and speed dialing settings are retained. ***************************************************************************** (1) Power supply unit removal / reassembly Removal:...
  • Page 26 - Disconnect the 2 connectors.   Reassembly: - Connect the 2 connectors.   - Connect the arrester ground wire. - Align the ground wire in the groove at 2 locations. 1-20...
  • Page 27 (2) Cassette, front door (paper output tray), and door damper removal - Pull out the cassette and remove it from the machine. - Warp the front door up a little and push its right side downward to remove it from the bottom case. - When removing the front door, remove the door damper from the hole of the bottom case, as shown in the photo.
  • Page 28                                     Left hook Right hook                                   Left side cover Right side cover   (5) Front cover (right and left) removal - While pushing the hook with a flat-blade screwdriver, pull the front cover toward you to remove it. Left front cover Right front cover  ...
  • Page 29 (6) DF front cover removal - Remove the screw. Release the hook while pushing it in the direction indicated by the arrow in the photo.   (7) DF rear cover removal - Remove the screw. Release the hook while pushing it in the direction indicated by the arrow in the photo.  ...
  • Page 30 (8) Stop arm removal - Rotate the arm 90 degrees clockwise, pull it toward you to remove it.   (9) DF grip cover and DF right cover removal - Remove the screws. A: DF grip cover screws B: DF right cover screws  ...
  • Page 31 (10) Document feed unit removal - Remove the 5 screws and 1 connector.   (11) Separation tab, document feed roller, and separation roller cleaning - Wipe them with a dry and soft clean cloth. 1. Document feed roller 2. Separation roller 3.
  • Page 32 (12) DF cable cover removal - Remove the 2 screws.     Cable position:   1-26...
  • Page 33 (13) ADF hinge removal - Remove the 3 screws.   (14) Operation panel (right and left) removal - Release 6 hooks each from the right and left operation panels.  Left                                                                                                                                               Right (15) LCD upper cover removal - Push the front end of the LCD upper cover upward with your fingers and remove it. - 4 hooks need to be released.
  • Page 34 (16) Operation panel unit removal - Remove the 4 screws. - Remove the flat cable.   (17) LCD unit removal - Remove the screw and disconnect the flat cable.   (18) Logic board ass'y wiring 1-28...
  • Page 35   (19) Scanner stop arm removal   - Shift the both left and right stopper outward, then lift the Scanner Stop Arm.       1-29...
  • Page 36 (20) Scanner stopper removal - While holding the stopper perpendicular to the scanner unit, slide the stopper in the direction indicated by the arrow and remove it from the scanner unit.   (21) Cable holder sheet position - The cable holder sheet is attached to the prescribed location with double-sided adhesive tape.  ...
  • Page 37   - Hold the scanner unit upright and lift the left stopper in the direction indicated by the arrow 1 in the photo.   - Slide the left of the scanner unit in the direction indicated by the arrow 2 in the photo, then slide the scanner unit in the direction of the arrow 3 and remove it.
  • Page 38 (23) Main case unit removal - Remove the 4 screws. - Disconnect the solenoid connector, and lift the main case unit.     (24) Base case and printer unit wiring 1-32...
  • Page 39 1-33...
  • Page 40 1-34...
  • Page 41 1-35...
  • Page 42   (25) Logic board ass'y removal - Remove all the flat cables and harnesses from the logic board. - Remove the 7 screws.   (26) Printer unit removal - Remove the 4 screws, and lift the printer unit to remove it. 1-36...
  • Page 43     To the table of contents To the top <Part 1: 3. REPAIR; 3-2. Special Notes on Repair Servicing> 1-37...

  • Page 44: Adjustment / Settings

    3-3. Adjustment / Settings (1) Paper feed motor adjustment Perform the following adjustments when the paper feed motor unit is replaced: 1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the direction indicated by the blue arrow in the figure below).
  • Page 45 is not feasible) *1 drop = 9 to 18 mg 2) CL base / CL gear Number of Grease/ Number Grease/ oil locations to No Part name Where to apply grease/ oil name apply amount drops* grease/ oil 10 CL input gear Joint of the CL gear base Floil KG107A 9 to 18 mg 11 CL gear base Outer surface of the CL idler gear cylinder Floil KG107A 9 to 18 mg...
  • Page 46 3) PR shaft / LF roller bushing Number of Number locations Grease/ oil Grease/ oil No Part name Where to apply grease/ oil name amount drops* apply grease/ oil 12 LF roller ass'y LF roller bushing l spriong contact Floil KG107A 4.5 to 9 mg 13 PR shaft ass'y PR spring sliding portion (at 4 locations) Floil KG107A...
  • Page 47 (3) Waste ink counter setting Before replacement of the logic board ass'y, check the waste ink amount. After the logic board ass'y is replaced, set the waste ink amount to the replaced logic board ass'y. In addition, according to the waste ink amount, replace the waste ink absorber (ink absorber kit). When the waste ink absorber is replaced, reset the waste ink counter (to "0%").

  • Page 48: Service Mode Operation

    <Standalone machine operation> Turn on the machine. On the operation panel, select Maintenance/settings, Maintenance or Device settings, then a desired function. Menu Remarks Set a sheet of A4 or letter size plain paper in the ASF or cassette (according to the Feed Switch Nozzle check button setting).

  • Page 49: Lf Correction

    Destination settings See "Service mode operation procedures" Initialize EEPROM after the destination settings. below.   LF correction See "Service mode operation procedures" below.   Button and LCD test See "Service mode operation procedures" below.   Waste ink amount setting See "Service mode operation procedures" below.
  • Page 50 Note: - The High Resolution Paper is the most desirable for LF correction printing (Canon HR-101 is used at the production site), but 6 kinds of plain paper listed in the table above can also be used in LF correction. If plain paper other than the above is used, select any one of the paper types in this step, then select Pattern No.
  • Page 51 2) The LF correction pattern for the selected paper is printed.   3) In the printout, select the Pattern No. in which streaks or lines (white or black) are the least noticeable, press the Stop/Reset button the same number of time(s) as the selected Pattern No., then press the ON/OFF button. Note: - If plain paper other than the 6 kinds specified in the table in step 1) is used, select the Pattern No.
  • Page 52   4) The LF correction value is written to the EEPROM, and the machine returns to the service mode menu selection. Note: The LF correction value (0, 1, or 2) can be confirmed in EEPROM information print.     <Waste ink amount setting procedures> Set the waste ink amount data to a replaced new EEPROM after the logic board is replaced in servicing.
  • Page 53 5) Press the ON/OFF button to set the selected value to the EEPROM. Print EEPROM information to confirm that the value is properly set to the EEPROM.     <Button and LCD test procedures> Confirm the operation after replacement of the operation panel unit or LCD unit. 1) In the button and LCD test mode, press the Stop/Reset button.
  • Page 54     4) Open the scanning unit (printer cover) to display the color pattern. Only the ON/OFF button is enabled. If there is any button left un-pressed (a blue segment remained in step 3) above), even the Stop/Reset button is not accepted.  ...

  • Page 55: Verification Items

    3-4. Verification Items (1) Service test print <EEPROM information contents> On the service test print (sample below), confirm the EEPROM information as shown below. (The information is given in the upper portion of the printout.) MP830: Model name JPN: Destination M = x.xx: ROM version C = x.xx: Not used in servicing USB (xxxxxx): USB serial number...
  • Page 56 <Service test print sample>     (2) EEPROM information print <How to read EEPROM information print> Print sample: 1: MP830 2: JPN 3: V1.00 4: IF(USB2=1) 5: D=020.1 6: ST=2006/01/28-18:30 7: ER(ER0=1300 ER1=5100) 8: LPT=2006/05/01-12:09 9: PC(M=002 R=000 T=001 D=009 C=000) 10: CLT(BK=2006/01/28-18:38 CL=2006/01/28-18:38) 11: CH=00002 12: CT(PBK=012 BK=015 Y=013 M=001 C=001) 13: IS(PBK=2 BK=0 Y=2 M=0 C=0) 14: P_ON(S=00009) 15: A_REG=1 16: M_REG=0...
  • Page 57 17. User print head alignment values (Bkoe/Coe/Moe/SCoe/SMoe/PBKoe/CLbi/SCLbi/C-SC/M-SM/BK- CL/BKbiPP/CLbiPP/SCLbiPP/NZctr/NZedge) 18. Wiping count 19. Camera Direct Print-supported device connection record (LG = Legacy, PB = Canon PictBridge-supported camera, OPB = Other PictBridge-supported camera) 20. Longest period where printing stops (days) 21. Total print pages (total, fax, copy pages) 22.
  • Page 58 25. Camera Direct print pages (total) 26. Borderless print pages (total) 27. 4x6 print pages 28. Number of CDs and DVDs printed 29. CD / DVD print position adjustment value 30. CD / DVD sensor correction value 31. LF correction 32. Left margin correction value (ASF back side, U-turn front side, U-turn back side), not used in servicing the MP830 <Direct>...
  • Page 59 (3) Fax report <User report output> The user report can be output manually by user operation, or automatically via the user data settings. 1) Reports manually output by user operation Report Operation One-touch speed dialing list Press the FAX button, then Menu button. Using the right or left cursor button, select Print report/list, and the item desired, then press the OK button.
  • Page 60     <System data list sample>     1-54...
  • Page 61   <Transmission report sample>       *1: Transaction number (4 digits) 1-55...
  • Page 62 *2: The number sent from the other party or dialed on the machine (the last 20 digits) *3: ID sent from the other party, when the other party is a Canon fax *4: Communication start date and time (in 24-hour display)

  • Page 63: Machine Transportation

    4. MACHINE TRANSPORTATION This section describes the procedures for transporting the machine for returning after repair, etc. 1) In the service mode, press the ON/OFF button to finish the mode, and confirm that the paper lifting plate of the sheet feed unit is raised. 2) Keep the print head and ink tanks installed in the carriage.

  • Page 64: Part 2: Technical Reference

    Part 2 TECHNICAL REFERENCE...

  • Page 65: New Technologies

    1. NEW TECHNOLOGIES (1) Ink tank system (PGI-5, CLI-8) An LED is installed in each ink tank. By the LED indication, wrong installation of the ink tanks will be prevented, and the remaining ink level can be visually recognized with the ink tanks seated in the carriage.
  • Page 66   (10) Fax - 100 coded speed dials - 250 page reception in the memory (based on the Canon standard transmission chart) - Super G3 high speed fax       To the table of contents To the top <Part 2: 1. NEW TECHNOLOGIES>...

  • Page 67: Cleaning Mode And Amount Of Ink Purged

    2. CLEANING MODE AND AMOUNT OF INK PURGED To prevent printing problems due to bubbles, dust, or ink clogging, print head cleaning is performed before the start of printing (when the cleaning flag is on), except in the following cases: - Cleaning on arrival: Performed when the scanning unit (printer cover) is closed.
  • Page 68 35 (Black) same time) or All at the same time) 40 (Color) 90 (All at the same Deep cleaning 1.95 (Black) Via the MP driver (Selectable from Black, Color, or time) All at the same time) 1.06 (Color) (Black/Color/All at the 45 (Black) same time) 65 (Color)

  • Page 69: Print Mode

    CLI-8BK c: CLI-8C(small droplet) m: CLI-8M(small droplet) Print control Bi: Bi-directional Uni: Uni-directional 3-1. Normal Color Printing via Computer MP driver Custom setting Paper type （Canon specialty paper） Fast Fine Item Plain paper Print quality Custom Fast Standard High...

  • Page 70: Normal Grayscale Printing Via Computer

    Print quality Standard Resolution HxV (dpi) 1200X2400 Print control 8 passes, Bi Ink used C/M/Y/c/m/k 3-2. Normal Grayscale Printing via Computer MP driver Custom setting Paper type （Canon specialty Fast Fine paper） Item Plain paper Print quality Custom Fast Standard High...

  • Page 71: Borderless Printing Via Computer

    3-3. Borderless Printing via Computer MP driver Custom setting Paper type （Canon specialty Fast Fine paper） Item Plain paper Print quality Standard Resolution HxV (dpi) 1200X1200 Print control 2 passes, Bi Ink used C/M/Y/k Photo Paper Pro Print quality Standard...

  • Page 72: Card Direct Printing

    Photo Paper Plus Print control 6 passes, Bi Semi-gloss Ink used C/M/Y/c/m/k (PP-101/SG-101) 3-6. Card Direct Printing MP driver Custom setting Paper type （Canon specialty Fast Fine paper） Item Special mode Plain paper Print quality Standard High Resolution HxV (dpi)
  • Page 73 Resolution HxV (dpi) 300X300 1200X1200 1200X2400 Single sided Print control 1 pass, Bi 1 pass, Bi 4 passes, Bi Color Ink used PigBk/C/M/Y PigBk/C/M/Y PigBk/C/M/Y/c/m Glossy Photo Print quality Standard High Paper Resolution HxV (dpi) 1200X2400 1200X2400 (GP-401/501) Print control 4 passes, Bi 6 passes, Bi Single sided...

  • Page 74: Faq (Problems Specific To The Mp830 And Corrective Actions)

    4. FAQ (Problems Specific to the MP830 and Corrective Actions) Possible call or Function Phenomenon Condition Cause Corrective action complaint Skewed paper - Paper feeding from the Due to its mechanism, Change the paper feeding - Paper feeds at an feeding cassette contact of the PF pinch...
  • Page 75 2. If soiling on the paper still remains after 3 times of Bottom plate cleaning, wipe the platen rib(s) and their surroundings with a cotton swab. If the phenomenon persists after conducting 1 B Print results and 2, servicing is required.
  • Page 76 not completely closed. is done with the inner completely. smeared. cover open, the print - High-density image immediately after ink is printing ejected on paper is B Print results scratched by the bottom of the inner cover, resulting in smeared print.
  • Page 77 To print it, perform either of the following: - Press the FAX button when the machine is in reception the FAX standby mode. - Press another mode button, then the FAX button. Color fax not Dye-based color ink (CLI- Dye-based color ink To print the received fax, - Color fax cannot 8 series) is getting low.
  • Page 78   4) With the machine turned on in the user mode, set the paper source to the ASF and press the Menu button. Select Maintenance / Settings, Maintenance, then Roller cleaning. 5) The paper wipes off ink from the sub-rollers. * Occurrence level: A: The symptom is likely to occur frequently.

  • Page 79: Part 3 Appendix

    Part APPENDIX...

  • Page 80: Pixma Mp830 Specifications

    3. PIXMA MP830 SPECIFICATIONS <Machine> Type Desktop serial color inkjet printer Paper feeding method Auto sheet feed (ASF, cassette, automatic duplex printing, CD / DVD printing Resolution 9,600 x 2,400dpi (Max.) - 4 x 6, borderless printing: Approx. 36 sec. (standard mode, PP-101, Full Page SCID No. 2) - Camera Direct printing: Approx.
  • Page 81 A4 or LTR: Max. 35 sheets (75 g/m2 paper), up to 5 mm high ADF capacity LGL: Max. 30 sheets (75 g/m2 paper), up to 4 mm high Other sizes: Max. 1 sheet   <Scanner> Type Flat bed scanner and ADF Sensor type CCD (Charge Coupled Device): 2,400 dpi / 600 dpi dual Optical resolution...
  • Page 82 - 5.4 x 8.6 cm / Credit Card Glossy Photo Paper   *2: Canon-brand sticker. Printing on Photo Stickers is available only when the Layout function on the camera has a 16-up option. *3: Available only with a Canon PictBridge camera.
  • Page 83 Approx. 3 sec. per page at 33.6 kbps, ECM-MMR, transmitting from memory (Canon fax standard chart No.1, standard mode) Transmission speed - Color: Approx. 1 minute and 20 sec. page at 33.6 kbps, ECM-JPEG, transmitting from memory (Canon color fax test sheet) - GENESIS, UHQ (Ultra High Quality) Scanning image processing...
  • Page 84 Recording width 203.2 mm (A4, LTR) Scanning width 208 mm (A4), 214 mm (LTR) - Automatic dialing - One-touch speed dialing (8 destinations) Dialing - Coded speed dialing (100 destinations) - Group dialing (up to 107 destinations in one group) - Manual redialing (via the Redial/Pause button) - Sequential broadcasting (109 destinations) - Automatic reception...
  • Page 85 O: Usable X: Not usable Note: The ink tanks for the Japanese models are not compatible with those for the non-Japanese models. Be sure to use the appropriate ink tanks in servicing.     To the table of contents To the top <Part 3: 3.

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