Canon MP800 - PIXMA Color Inkjet Service Manual
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Canon MP800 - PIXMA Color Inkjet Service Manual

Canon MP800 - PIXMA Color Inkjet Service Manual

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PIXMA MP800
SERVICE
MANUAL
Canon
Copyright 2005, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

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Summary of Contents for Canon MP800 - PIXMA Color Inkjet

  • Page 1: Service Manual

    PIXMA MP800 SERVICE MANUAL Canon Copyright 2005, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
  • Page 2 Copyright All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another language without the written permission of Canon Inc., except in the case of internal business use.  ...
  • Page 3 I. MANUAL OUTLINE This manual consists of the following three parts to provide information necessary to service the PIXMA MP800: Part 1: Maintenance Information on maintenance and troubleshooting of the PIXMA MP800 Part 2: Technical Reference New technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA MP800 Part 3: Appendix Block diagrams and pin layouts of the PIXMA MP800 Reference:...

  • Page 4: Table Of Contents

    II. TABLE OF CONTENTS Part 1: MAINTENANCE 1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1-2. Customer Maintenance 1-3. Product Life 1-4. Special Tools 1-5. Serial Number Location 2. LIST OF ERROR DISPLAY / INDICATION 2-1.

  • Page 5: Part 1 Maintenance

    Part 1 MAINTENANCE...

  • Page 6: Maintenance

    1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Approx. Adjustment Timing Purpose Tool time EEPROM At logic board ass'y To initialize settings. None. 1 min. initialization replacement Perform in the service mode. LCD language At logic board replacement To set the language to be displayed...

  • Page 7: Customer Maintenance

    (4) Replacement consumables There are no consumables that require replacement by a service engineer. 1-2. Customer Maintenance Approx. Adjustment Timing Purpose Tool time Print head At print head replacement. To ensure accurate dot placement. - Machine buttons 3 min. alignment - Computer (automatic settings via the MP driver)

  • Page 8: Special Tools

    Windows XP driver, using Photoshop 7.0. Photo chart: When printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing, with the default settings in the Windows XP driver, using Windows XP Photo Printing Wizard.
  • Page 9 To the table of contents To the top <Part 1: 1. MAINTENANCE>...

  • Page 10: List Of Error Display / Indication

    2. LIST OF ERROR DISPLAY / INDICATION Errors and warnings are displayed on the LCD. 2-1. Operator Call Errors (by Alarm LED Lit in Orange) Error Error code Message on the LCD Solution Auto sheet feeder. Set the paper in the ASF, and press the No paper (ASF).
  • Page 11 button. continuable) Inner cover closed during Open the inner cover, and press the OK [1855] CD / DVD printing (print button to clear the error. The CD or DVD being printed at error occurrence will be NOT continuable) ejected without printing the remaining data for the ejected CD or DVD, then the next print job will be done.

  • Page 12: Service Call Errors

    2-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green (COPY button), or Alarm LED Lit in Orange) Service call errors are indicated by the number of cycles the Alarm LED and COPY button blink, and the corresponding error code is displayed on the LCD.

  • Page 13: Other Error Messages

    Alarm LED lit Scanner lock [5020] The scanner is not in the home position at - Turn the machine off, unlock the error power-on. Since the error takes place assuming scanner lock switch, then turn the that the scanner lock switch is not unlocked machine on again.

  • Page 14: Warnings

    Settings cannot be changed when With Sticker print selected, the Settings The error message is displayed for a while, printing stickers. button was pressed. then the LCD automatically returns to the display before the error occurrence. Change the setting after removing the With a memory card inserted in the slot, The error message is displayed for a while, card.

  • Page 15: Troubleshooting By Symptom

    - Select Yes, and press the OK button. => The trimming is cancelled, and printing on a DVD or CD can be done. - Select No, and press the OK button. => The LCD returns to the display immediately before the message was displayed. Cancellation of image Reset the selected photo information? When one or more images are selected in Multi-...
  • Page 16 Carriage movement problems (contact to - Confirm that the carriage timing slit strip film is free from other parts, strange noise) damage or grease. - Clean the carriage timing slit strip film (with ethanol and lint-free paper). - Replace the - carriage timing slit strip film, or - carriage unit.
  • Page 17 When enlarged in the paper feed direction: - Clean grease or oil off the timing slit disk film - Replace the - timing slit disk film, - timing sensor unit, or - logic board ass'y. No scanning. - Confirm the connection between the scanner unit and the Faulty scanning logic board ass'y.

  • Page 18: Repair

    3. REPAIR 3-1. Notes on Service Part Replacement (and Disassembling / Reassembling) Service part Notes on replacement Adjustment / settings Operation check Logic board ass'y - Before removal of the logic - EEPROM information print After replacement: board ass'y, remove the power QM2-3022 1.
  • Page 19 [See 3.3. Adjustment / Settings, (2) Grease application.] Timing slit strip film - Upon contact with the film, After replacement: - Service test print wipe the film with ethanol. QC1-6526 1. Perform the print head - Confirm no grease is on the alignment in the user mode.

  • Page 20: Special Notes On Repair Servicing

    3-2. Special Notes on Repair Servicing (1) External cover, scanner unit, and FAU removal (I) Remove the cassette, and front door (paper output tray) with door damper. - Slide the cassette to remove it from the main unit. - Slightly warp the front door to release the right side of the door. - While releasing the door damper on the left side of the front door, remove the door.
  • Page 21 - Also remove the card door which is between the front cover R and the side cover R. - For the correct locations of claws and bosses on the back side of the front cover R, see the photo on the right (4 claws in the purple circles, 2 bosses in the green circles).
  • Page 22 Side cover L: - Be cautious not to contact the Open button. Back of the side covers: - The boss and recess are shown in the red circles in the photos below (side cover L on the left, side cover R on the right). 1-17...
  • Page 23 (VI) Remove the scanner unit and FAU cables from the logic board. - The photo on the left shows the cables connected, and the photo on the right shows the cables removed. [See Part 3, 2. CONNECTOR LOCATION AND PIN LAYOUT.] Note: A square core is taped to the CN602 connector.
  • Page 24 - When assembling the scanner stop arm, make sure the black sticker side is up, as shown in the photos below (overhead view). (VIII) Remove the FAU and the scanner unit. - Lift the FAU out from the hinge holes of the scanner unit. - Disengage one side of the scanner unit from the main case, then the other side (see the photo on the right).
  • Page 25 (2) Operation panel removal (I) Remove the panel cover L and R. - Insert a flat-blade screwdriver into a space between the panel cover and the scanner unit, and slowly push the cover up to remove it. - For claws, see the photos below (5 claws each). (II) Remove the panel board.
  • Page 26 - Remove the cable from the connector, and separate the panel board from the scanner unit. (3) Flexible cable and harness wiring, connection Be cautious of wiring of the flexible cables and harness. Improper wiring or connection may cause breakage of a line, leading to ignition or emission of smoke.
  • Page 27 Each cable in place of the side of the bottom case unit: (Be cautious of the points in the red circles.) With the IrDA board, memory card board, and bottom case unit removed: (II) AC adapter and paper feed motor side wiring With the bottom case unit and AC adapter installed: (Be cautious of the position of the solenoid relay harness connector in the red circle.) 1-22...
  • Page 28 With the bottom case unit and AC adapter removed: To the table of contents To the top <Part 1: 3. REPAIR, 3-2> 1-23...

  • Page 29: Adjustment / Settings

    3-3. Adjustment / Settings (1) Paper feed motor adjustment Perform the following adjustments when the paper feed motor unit is replaced: 1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the direction indicated by the blue arrow in the figure below). 2) After replacement, be sure to perform the service test print, and confirm that no strange noise or faulty print operation (due to dislocation of the belt or gear, or out-of-phase motor, etc.) occurs Note: The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit.
  • Page 30 3) PR shaft / LF roller bushing To the table of contents To the top <Part 1: 3. REPAIR, 3-3 (1) to (2)> 1-25...
  • Page 31 (3) Waste ink counter setting Before replacement of the logic board ass'y, check the waste ink amount. After the logic board ass'y is replaced, set the waste ink amount to the replaced logic board ass'y. In addition, according to the waste ink amount, replace the waste ink absorber (ink absorber kit). When the waste ink absorber is replaced, reset the waste ink counter (to "0%").

  • Page 32: Service Mode Operation

    (6) Front door damper position Fit the door damper (attached to the front door) into the machine with the protrusion side facing up. Then, fix the right side of the front door in place. Close the front door, and press the Open button to confirm the front door opens properly. (7) User mode On the operation panel, select Maintenance/settings, Device settings, and a desired function, then press the OK button.

  • Page 33: Destination Settings

    1 time Orange (Alarm) Service test print See 3-4. Verification Items, (1) Service test print. 2 times Green (COPY) EEPROM information Set a sheet of A4 or letter size paper. print See 3-4. Verification Items, (2) EEPROM information print. 3 times Orange (Alarm) The following items are NOT initialized, and the EEPROM initialization...
  • Page 34 3 times Orange (Alarm) Not supported 4 times Green (COPY) Europe Supported 5 times Orange (Alarm) Australia Supported 6 times Green (COPY) Asia Supported 7 times Orange (Alarm) China Supported 8 times Green (COPY) Taiwan Supported 9 times or Orange (Alarm) Return to the menu selection more Note: After setting the destination without logic board replacement, be sure to initialize the EEPROM (to prevent...
  • Page 35 4) Open the scanning unit (printer cover) to display the color pattern. Only the ON/OFF button is enabled. 5) Press the ON/OFF button to return to the service mode menu selection. <Waste ink amount setting procedures> Set the waste ink amount data to a replaced new EEPROM after the logic board is replaced in servicing. 1) Before replacement of the logic board ass'y, check the waste ink amount in EEPROM information print.
  • Page 36 Note: - The High Resolution Paper is the most desirable for LF correction printing (Canon HR-101 is used at the production site), but 6 kinds of plain paper listed in the table above can also be used in LF correction. If plain paper other than the above is used, select any one of the paper types in this step, then select Pattern No.
  • Page 37 3) In the printout, select the Pattern No. in which streaks or lines (white or black) are the least noticeable, press the Stop/Reset button the same number of time(s) as the selected Pattern No., then press the ON/OFF button. Note: - If plain paper other than the 6 kinds specified in the table in step 1) is used, select the Pattern No.
  • Page 38 To the table of contents To the top <Part 1: 3. REPAIR, 3-3 (3) to (8)> 1-33...

  • Page 39: Verification Items

    3-4. Verification Items (1) Service test print <EEPROM information contents> On the service test print (sample below), confirm the EEPROM information as shown below. (The information is given in the upper portion of the printout.) MP800: Model name JPN: Destination M: Main firmware version C: Card reader firmware version USB (xxxxxx): USB serial number...
  • Page 40 <Service test print sample> (2) EEPROM information print <How to read EEPROM information print> Print sample: 1-35...
  • Page 41 MP800 JPN V1.04 IF(USB2=1) D=004.5 ST=2005/06/10-18:30 ER(ER0=1000 ER1=5100) LPT=2005/06/28-09:09 PC(M=002 R=000 T=001 D=009 C=009) CLT(BK=2005/06/28-18:30 CL=2005/06/28-18:30) CH=00001 CT(PBK=040 BK=020 Y=109 M=012 C=113) IS(PBK=1 BK=0 Y=1 M=1 C=2) P_ON(S=00009) A_REG=1 M_REG=0 UR(A(BKoe)=000 B(Coe)=000 C(Moe)=000 D(SCoe)=000 E(SMoe)=000 F(PBKoe)=000 G(CLbi)=-02 H(SCLbi)=-03 I(C-SC)=+01 J(M-SM)=+01 K(BK-CL)=+01 L(BKbiPP)=-03 M(CLbiPP)=-02 N(SCLbiPP)=-03 O(NZctr)=000 P(NZedge)=000 WP=0024 CDIN(LG=001 PB=000 OPB=000) BTIN=0 MSD(015) TPAGE=00047 (TTL=00047COPY=00025)
  • Page 42 Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, postcard, Envelope) 23. U-turn cassette feed pages (total, plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro & Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, postcard, envelope) 24.

  • Page 43: Machine Transportation

    4. MACHINE TRANSPORTATION This section describes the procedures for transporting the machine for returning after repair, etc. 1) In the service mode, press the ON/OFF button to finish the mode, and confirm that the paper lifting plate of the sheet feed unit is raised.

  • Page 44: Part 2: Technical Reference

    Part 2 TECHNICAL REFERENCE...

  • Page 45: New Technologies

    1. NEW TECHNOLOGIES (1) New ink tank system (PGI-5, CLI-8) An LED is installed in each ink tank. By the LED indication, wrong installation of the ink tanks will be prevented, and the remaining ink level can be visually recognized with the ink tanks seated in the carriage. The combination of the new pigment-based black ink with higher resistance against bleeding or marker pens and the new dye- based inks with higher photo quality and weather resistance makes the new ink system strong in both photo and text printing.
  • Page 46 (8) Printing via Bluetooth communication (optional) The Bluetooth Unit BU-20 is available as an option. Adopting a compatible USB adapter, the BU-20, when attached to the machine, enables wireless printing from a Bluetooth- compliant computer or mobile phone. To the table of contents To the top <Part 2: 1.

  • Page 47: Cleaning Mode And Amount Of Ink Purged

    2. CLEANING MODE AND AMOUNT OF INK PURGED To prevent printing problems due to bubbles, dust, or ink clogging, print head cleaning is performed before the start of printing (when the cleaning flag is on), except in the following cases: - Cleaning on arrival: Performed when the scanning unit (printer cover) is closed.
  • Page 48 (All in sequence) 0.38 (Black) 80 (All in At ink tank When an ink tank is replaced (without the print sequence) replacement head removal or re-installation) 1.06 (Color) 40 (Black) (Black/Color/All in sequence) 65 (Color) 0.20 (Black) 45 (All at the same Manual cleaning - Via the operation panel (All at the same time time)

  • Page 49: Print Mode

    3. PRINT MODE     3-1. Normal Color Printing via Computer     3-2. Normal Grayscale Printing via Computer   3-3. Borderless Printing via Computer  ...

  • Page 50: Duplex Printing Via Computer

    3-4. Duplex Printing via Computer   3-5. Camera Direct Printing 3-6. Card Direct / Photo Direct / Wireless Printing Print quality in wireless printing is fixed to Standard. (Selectable paper types in wireless printing: Plain paper, Photo Paper Pro, Photo Paper Plus Glossy, Matte Photo Paper, and Glossy Photo Paper)  ...
  • Page 51     To the table of contents To the top <Part 2: 3. PRINT MODE>...

  • Page 52: Scan Mode

    4. SCAN MODE To the table of contents To the top <Part 2: 4. SCAN MODE>...

  • Page 53: Faq (Problems Specific To The Mp800 And Corrective Actions)

    5. FAQ (Problems Specific to the MP800 and Corrective Actions) Possible call or No. * Function Phenomenon Condition Cause Corrective action complaint Skewed paper - Paper feeding from the Due to its Change the paper - Paper feeds at feeding cassette, Photo Paper mechanism, contact feeding method from...
  • Page 54 perpendicular to may accumulate, duplex printing, and smeared. the paper feed manually print each smearing paper. - Even after direction) side of paper. Bottom plate cleaning was performed, and Cleaning by user: the platen ribs 1. Perform Bottom were cleaned plate cleaning with cotton (from the MP...
  • Page 55 Since the sub-rollers usually do not contact the paper, ink mist can easily accumulate, especially during printing on small- sized paper which never contacts the sub-rollers. Skewed paper - SG-101 When 10 sheets of - Straighten the - Paper feeds at feeding paper are set in the paper.
  • Page 56 size (the full paper size). Trim margins (white area along the edges of the scanned image), if any. *1: Change the paper in each Bottom plate cleaning. The cleaning can end when paper does not get any soiling. *2: Locations to clean in servicing when soiling on paper in automatic duplex printing persists: *3: How to prepare and set the ASF sub-roller cleaning sheet: 1) Fold a sheet of plain paper lengthwise in half.
  • Page 57 * Occurrence level: A: The symptom is likely to occur frequently. (Caution required) B: The symptom may occur under certain conditions, but likeliness is assumed very low in practical usage. C: The symptom is unlikely to be recognized by the user, and no practical issues are assumed. To the table of contents To the top <Part 2: 5.

  • Page 58: Part 3 Appendix

    Part APPENDIX...

  • Page 59: Pixma Mp800 Specifications

    3. PIXMA MP800 SPECIFICATIONS <Machine> Type Desktop serial color inkjet printer Paper feeding method Auto sheet feed (ASF, cassette, automatic duplex printing, CD / DVD printing Resolution 9,600 x 2,400dpi (Max.) - 4 x 6, borderless printing: Approx. 36 sec. (standard mode, PP-101, Full Page SCID No. 2) For reference: Fast Standard...
  • Page 60 Optical resolution 2,400 x 4,800 dpi (max.) Scanning resolution 19,200 x 19,200 dpi (max.) (software interpolation) Grayscale: 48 bit / 8 bit (Film scanning: 48 bit / 16 bit, or 48 bit / 8 bit) Gradation Color: 48 bit / 24 bit (RGB each color 16 bit / 8 bit) (Film scanning: 48 bit / 48 bit, or 48 bit / 24 bit) Document size A4 / LTR (max.)
  • Page 61 Condition Before changing the settings, the memory card must be removed. Storage function Function Read / Write Operation panel 3.5 color LCD, 20 buttons, 7 LEDs File format JPEG (DCF, CIFF, Exif 2.21 or prior, JFIF), DPOF compliant Print quality Standard, High Image correction Photo Optimizer PRO, VIVID, noise reduction, face brightener, image optimizer...
  • Page 62 Supported mobile Mobile phone equipped with IrDA 1.2 port, or with Bluetooth 1.2 port phone Printable data Image (JPEG only, text printing not possible) Print Beam printing Supported layout 1, 2, 4, 8 images per page (borderless) 1, 2, 4, 5, 6, 7, 8, 9, 16 images per page (bordered) Standard Bluetooth version 1.2 Output...

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