Troubleshooting - D-Link DSL-321B User Manual

Appendix A – Troubleshooting
This chapter provides solutions to problems that might occur during the installation and operation of the DSL-321B. Read the following descriptions
if you are having problems. (The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your
computer will look similar to the following examples.)
1. How do I configure my DSL-321B Modem without the CD-ROM?
• Connect your PC to the Modem using an Ethernet cable.
• Open a web browser and enter the address http://192.168.1.1
• The default username is 'admin' and the default password is 'admin'.
• If you have changed the password and cannot remember it, you will need to reset the Modem to the factory default setting (see question 2),
which will set the password back to 'admin'.
Note:
Please refer to the next section "Networking Basics" to check your PC's IP configuration if you can't see the login windows.
2. How do I reset my Modem to the factory default settings?
• Ensure the Modem is powered on.
• Press and hold the reset button on the back of the device for approximately 5 to 8 seconds.
• This process should take around 30~60 seconds.
Note:
Resetting the Modem to the factory default settings will erase the current configuration settings. To reconfigure your settings, login to the Modem as
outlined in question 1, then run the Quick Setup wizard.
3. What can I do if my Modem is not working correctly?
There are a few quick steps you can take to try and resolve any issues:
• Follow the directions in Question 2 to reset the Modem.
• Check that all the cables are firmly connected at both ends.
• Check the LEDs on the front of the Modem. The Power indicator should be on, the Status indicator should flash, and the DSL and LAN
indicators should be on as well.
D-Link DSL-321B User Manual

Troubleshooting

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