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Problem
"---" appears as the host name in a
list.
The [Delete] button cannot be
clicked.
The [Overwrite] button is not
available.
A visitor cannot enter visitor
information in Self Check-in mode.
Task manager can be started
when using Self Check-in mode.
To use the VM-100 software on
multiple computers within the
same business location.
The VM-100 software cannnot be
started for initial use.
The VM-100 software cannot be
started.
Possible cause
The specified host information has been deleted.
Information for a visitor who is signed in cannot be deleted. Sign
out the visitor, and then delete their information.
Has the reservation function been turned off by the administrator?
Have multiple visitors been selected in the list?
Information can be saved for only one visitor at a time.
Visitor information cannot be changed for visitors who have
signed in or for whom a reservation has been made and whose
badge has been printed. Make a new reservation with the new
visitor information or sign in the visitor with the new information,
and then delete the record and badge for the old visitor
information.
Confirm [Options] button - [Reception] tab - "Setting for Visitor
Information Fields" of the Administrator mode. Visitors will not be
able to view or enter information for any categories where
"Unnecessary" is selected. To add the category to the Visitor
Information Fields, change the settings to "Necessary",
"Required" or "Optional" to allow visitors to enter information.
The User must be logged on to their computer with Administrator
privileges in order to execute this function. For Windows Vista
right click the VM-100 icon and select "Run as administrator".
Install the software on each personal computer and set the new
database file location (page 39). It is possible to merge visitor
logs by using export function.
The User must be logged on to their computer with Administrator
privileges in order to execute this function. For Windows Vista
right click the VM-100 icon and select "Run as administrator".
The VM-100 software is already in use by another user. Access
is not possible.
Troubleshooting
9
Page reference
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page 89
page 97
page 60
page 93
page 95
page 93
page 95
page 97
page 60
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page 38
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109
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