Brother ™ QL-570VM User Manual
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Brother ™ QL-570VM User Manual

Brother ™ QL-570VM User Manual

Visitor badge and management
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QL-570VM
User's Guide
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Summary of Contents for Brother ™ QL-570VM

  • Page 1 QL-570VM User's Guide Be sure to read this guide before using the machine. We recommend that you keep this guide nearby for future reference. www.brother.com...
  • Page 2 NOTE: It is also possible to access the above sites from the online user registration window on the included CD-ROM. We look forward to your registration. Federal Communications Commission (FCC) Declaration of Conformity (For USA Only) Responsible Party: Brother International Corporation 100 Somerset Corporate Boulevard Bridgewater, NJ 08807-0911 USA TEL: (908) 704-1700...
  • Page 3 Brother ® Two-Year Limited Warranty and Replacement Service (USA Only) Who is covered: • This limited warranty ("warranty") is given only to the original end-use/retail purchaser (referred to in this warranty as "Original Purchaser") of the accompanying product, consumables and accessories (collectively referred to in this warranty as "this Product").
  • Page 4 What to do if you think your Product is eligible for warranty service: Report your issue to our P-touch Customer Service Hotline at 1-877-BROTHER (1- 877- 276-8437) or to a Brother Authorized Service Center within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S..
  • Page 5 The foregoing are your sole (i.e., only) and exclusive remedies under this warranty. What happens when Brother elects to replace your Machine: When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother.
  • Page 6 Limitations: Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief.

  • Page 7: Important Information

    Supplies / Accessories www.brothermall.com or 877-552-6255 BROTHER INTERNATIONAL CORPORATION 100 SOMERSET CORPORATE BLVD. BRIDGEWATER, NEW JERSEY 08807-0911 Record your model and serial number and your date and location of Purchase below for your records. Keep this information with your proof of purchase (bill of sale) in case your Product requires service.

  • Page 8: Table Of Contents

    Contents Contents............8 Introduction ..........12 1-1. General Information ........... 12 Compilation and Publication Notice..........12 Trademarks ................12 Symbols Used in this Guide ............13 1-2. Safety Precautions............. 14 To use the machine safely ............15 General Precautions..............17 Getting started ..........
  • Page 9 Contents Using the VM-100 Software ....... 38 4-1. Launching the VM-100 Software........ 38 Initial startup operation (Specifying the database file path)..39 4-2. Logging On ..............42 4-3. Logging Off ..............43 Administrator mode ..............43 Reception mode ................. 43 Self Check-in mode ..............
  • Page 10 Contents 6-4. Including Visitor Photos on Badges ......84 6-5. Previewing Visitor Badges ......... 85 6-6. Signing In (Issuing Visitor Badges)/ Signing Out Visitors ........... 86 Signing in..................86 Signing out ................. 89 6-7. Issuing Visitor Badges without Signing In ....90 6-8.
  • Page 11 Contents Reference........... 114 11-1. Main Specifications ..........114 Product specifications .............. 114 Operating environment............. 114 11-2. Accessories (For USA Only) ........115 DK Rolls .................. 115 Cleaning Sheet................. 116...

  • Page 12: Introduction

    Introduction 1-1. General Information Compilation and Publication Notice • Under the supervision of Brother Industries Ltd., this guide has been compiled and published, covering the latest product’s descriptions and specifications. • The contents of this guide and the specifications of this product are subject to change without notice.

  • Page 13: Symbols Used In This Guide

    Introduction Symbols Used in this Guide The symbols used throughout this guide are as follows: NOTE • This symbol shows information or directions that should be followed. If ignored, the result may be damage, or failed operations.

  • Page 14: Safety Precautions

    Introduction 1-2. Safety Precautions We recommend that you read all of these instructions prior to using this product, and save them for later reference. Follow all warnings and instructions marked on the product. WARNING Tells you what to do to avoid the risk of injury. CAUTION Tells you about procedures you must follow to prevent damage to the machine.

  • Page 15: To Use The Machine Safely

    Introduction To use the machine safely WARNING Follow these guidelines to avoid fire, electric shock, or other damage. The Machine Unplug the power cord immediately and stop using the machine during an electrical storm. There may be a remote risk of electric shock from lightning. Do not touch any metal parts near the print head.

  • Page 16: Power Cord

    Introduction WARNING Follow these guidelines to avoid fire, electric shock, or other damage. Power Cord Use only the authorized power source (120V AC) for the machine. Use only the power cord included with the machine. Do not handle the power cord or plug if your hands are wet. Do not overload the electrical outlet sockets with too many appliances or plug the power cord into a damaged electrical outlet.

  • Page 17: General Precautions

    Introduction General Precautions The Machine • The machine is a precision machine. Do not drop, hit or otherwise bang the machine. • Do not lift the machine by the DK Roll compartment cover. The cover could come off and the machine could fall and become damaged. •...
  • Page 18 Introduction • If a label is removed after begin applied to a surface, some portion of the label may remain. Remove the remaining portion before attaching a new label. • Some DK Rolls use permanent adhesive for their labels. These labels cannot be easily peeled off once attached.

  • Page 19: Getting Started

    Getting started 2-1. Unpacking the QL-570VM Check that the package contains the following before using the printer. If any item is missing or damaged, contact your Brother dealer. QL-570 USB cable User's Guide Quick Reference Sheet CD-ROM Registration Card AC Power cord Cleaning Sheet The plug may differ by country.

  • Page 20: Parts Description (Main Printing Unit)

    Getting started 2-2. Parts Description (Main Printing Unit) Front DK Roll compartment cover FEED button CUT button LED lamp ON/OFF button Rear Power port Power cord USB port...

  • Page 21: Connecting The Power Supply

    Getting started 2-3. Connecting the Power Supply Connect the power cord to the QL-570 and then plug the power cord into a 120V AC electrical outlet. The plug may differ by country. NOTE • Do not pull the power cord when unplugging it from the electrical outlet. The wire in the power cord may become damaged.

  • Page 22: Removing The Protective Sheet

    Getting started 2-4. Removing the Protective Sheet Hold the Brother QL-570 by the front of the machine, and firmly lift the DK Roll compartment cover to open the cover. Protection sheet Remove the protection sheet. Protection sheet...

  • Page 23: Installing The Dk Roll

    Getting started 2-5. Installing the DK Roll Press and hold the ON/OFF button to turn the QL-570 off. Hold the DK Roll compartment cover at the front of the Brother QL- 570 and firmly lift up to open the cover. Put the spool into the spool guides in the DK Roll compartment.
  • Page 24 Getting started Thread the end of the DK Roll into the slot until it aligns to the shaded area shown in the illustration. NOTE • Align the end of the roll with the upright edge of the label output slot. Close the DK Roll compartment cover.

  • Page 25: Status Led Indications

    Getting started 2-6. Status LED Indications Lamp Condition Lamp is not lit Power is OFF. Lamp is Green Power is ON. Lamp is Orange The roll cover is opened. Close the roll cover properly. Lamp is Orange (flashing) Cooling (Wait for temperature of print head to lower) Indicates one of the following errors.

  • Page 26: Maintenance

    Getting started 2-7. Maintenance Maintenance of the machine must be done as needed. However, some environments require that maintenance must be done more frequently (e.g. in dusty conditions). Print head maintenance The DK Roll (thermal recording paper type) used with the machine is designed to clean the print head automatically.
  • Page 27 Getting started Remove the DK Roll from the machine. Remove the backing paper 2 and insert the edge 1 of cleaning sheet into the printing unit as indicated by the arrow in the diagram below. NOTE • Insert the sheet without removing the 1 part of sheet. •...

  • Page 28: Label Outlet Maintenance

    Getting started Press down the FEED button for more than one second until the cleaning sheet begins to feed out. FEED button As the cleaning sheet feeds completely out of the machine, the adhesive face of the cleaning sheet removes stains and dust on the roller. NOTE •...

  • Page 29: Installing The Vm-100 Software

    Installing the VM-100 Software 3-1. Introduction VM-100 is software that can be used to easily manage visitors at a business, organization or school. The following operations can be performed with this software: • Enter visitor information in advance and make reservations. •...

  • Page 30: Installing The Vm-100 Software

    Installing the VM-100 Software 3-2. Installing the VM-100 Software The procedure for installation varies depending on the computer's operating ® system (OS). The following example is using Windows Vista . Do not connect the QL-570 label printer to the computer until you are instructed to do so. If the label printer has already been connected, disconnect it.
  • Page 31 Installing the VM-100 Software Click [Standard Installation]. 1Standard Installation VM-100, P-touch Editor 5.0, Printer Driver, and User's Guide (PDF) 2Custom Installation VM-100, P-touch Editor 5.0, Printer Driver, or User's Guide (PDF) 3Display User's Guide The User's Guide (PDF) and the Quick Reference Guide will be displayed.
  • Page 32 Installing the VM-100 Software Read the license agreement and click [Yes] if you agree with the terms and conditions. Follow the on-screen instructions. Put a check mark in the box to install the Add-in and click the [Next] button. NOTE ®...
  • Page 33 Installing the VM-100 Software Make your choice and click [Next]. If you choose "Yes, display the page", you will go to the online user registration page before finishing the installation. (recommended) If you choose "No, do not display the page", you will continue the installation. NOTE •...

  • Page 34: Uninstalling Vm-100

    Installing the VM-100 Software 3-3. Uninstalling VM-100 ® ® For Windows Vista /Windows From the [Control Panel] - [Programs] - [Programs and Features]. The [Uninstall or change a program] dialog box appears. ® For Windows Click [Start] - [Control Panel] - [Add/Remove Programs / Add or Remove Programs (XP)].

  • Page 35: Uninstalling The Ql-570 Printer Driver

    Installing the VM-100 Software 3-4. Uninstalling the QL-570 printer driver Turn off the Brother QL-570. ® For Windows Click , go to [Devices and Printers]. ® For Windows Vista Click [Start] - [Control Panel] - [Hardware and Sound] - [Printers]. ®...
  • Page 36 Installing the VM-100 Software ® For Windows Vista In the [Printers] window, right click and click [Run as administrator] - [Server Properties...]. If the authorization confirmation dialog appears, click [Continue]. If the [User Account Control] dialog box appears, enter the password and click [OK]. ®...
  • Page 37 Installing the VM-100 Software ® For Windows Click the [Drivers] tab and click [QL-570] - [Remove...]. ® ® For Windows Vista /Windows Choose [Remove driver and driver package], and then click [OK]. ® For Windows Go to step 7. Close the [Print Server Properties] window. The printer driver has been uninstalled.

  • Page 38: Using The Vm-100 Software

    Using the VM-100 Software 4-1. Launching the VM-100 Software The VM-100 software can be started using any of the following three methods. When starting the VM-100 software for the first time, the User must be logged on to their computer with Administrator privileges in order to ®...

  • Page 39: Initial Startup Operation (Specifying The Database File Path)

    Using the VM-100 Software Initial startup operation (Specifying the database file path) The database file contains host information as well as visitor logs. Users have the ability to save or "back up" these files to a specified location. When the VM-100 software is started for the first time, the following dialog box appears.
  • Page 40 Using the VM-100 Software Click the [Next] button (3). The Set Administrator dialog box appears. NOTE • If the current VMB file has been corrupted, the initial startup operation dialog box appears. Select a backup file (*.bmb) to restore the database. (page 100)
  • Page 41 Using the VM-100 Software In 4, type the user name for the administrator (255 characters or less). In 5, type the password for the administrator (6 to 255 characters). In 6, retype the password. Click the [Finish] button. A database file is created and the administrator information is registered. Once complete, the Administrator Mode dialog box (page 44) appears.

  • Page 42: Logging On

    Using the VM-100 Software 4-2. Logging On When VM-100 is started, the Login dialog box appears. Select the mode to be logged on to, and then type in the user name and password. From 1, click the mode to be logged on to. Reception: Select to enter the Reception mode.

  • Page 43: Logging Off

    Using the VM-100 Software 4-3. Logging Off The VM-100 software can be exited using the following methods described for each mode. Administrator mode Click the [×] button at the right end of the title bar. Reception mode Click the [×] button at the right end of the title bar. NOTE •...

  • Page 44: Administrator Mode

    Administrator Mode 5-1. Administrator Mode Dialog Box When VM-100 is started in Administrator mode, the Administrator Mode dialog box appears. 1 Enables the administrator to display and print a list of visitors that have signed in. (page 71) 2 Lists the different tasks available. [View Visitor Log] button (page 64) Click to display the visitor log and export its data.

  • Page 45: Initial Settings

    Administrator Mode 5-2. Initial Settings The administrator should first specify the necessary settings. Editing login settings Users who can log on can be registered or deleted and their passwords can be changed. Displaying the Login Settings dialog box Click the [Login Settings] button in the Administrator Mode dialog box.
  • Page 46 Administrator Mode The Login Settings dialog box appears. 1 Displays information on registered users. 2 Click to add a new login user. 3 Click to delete a login user. 4 Click to change the password for a login user. NOTE •...
  • Page 47 Administrator Mode Registering new users Click the [Add] button in the Login Settings dialog box. Type in the information for the user to be added. 1 Select "Receptionist" or "Administrator" as the user permissions. 2 Type in the User Name (255 characters or less). 3 Type in the password (6 to 255 characters).
  • Page 48 Administrator Mode Deleting users In the Login Settings dialog box, select the user to be deleted. Click the [Delete] button. NOTE • It is not possible to delete all administrators. An error message will appear if you try to delete all administrators. Click the [Yes] button.
  • Page 49 Administrator Mode Changing the password In the Login Settings dialog box, select the user whose password is to be changed. Click the [Change Password] button. Type in the new password (6 to 255 characters). Click the [OK] button. The password is changed.

  • Page 50: Registering Host Information

    Administrator Mode Registering host information With the VM-100 software, users have the ability to register hosts (the person being visited) and import host information from a database. Click the [Manage Host Database] button in the Administrator Mode dialog box. The Host Information List window appears. Click the [Add] button.
  • Page 51 Administrator Mode Type in the information for the host to be added. 1 Type in the last name. 2 Type in the first name. 3 Type in or select the organization (for example, company name). 4 Type in or select the organization (for example, division name). 5 Type in or select the telephone number.

  • Page 52: Importing Host Information

    Administrator Mode Importing host information Host information can be imported. When importing host information, all existing information will be deleted so the database will contain only the imported information. Click the [Manage Host Database] button in the Administrator Mode dialog box. The Host Information List window appears.
  • Page 53 Administrator Mode Click the [Yes] button. Specify the file containing the information to be imported. 1 Specify the folder containing the file to be imported. 2 Select the file containing the information to be imported. 3 Displays the name of the selected file. 4 Select the format of the file to be imported.
  • Page 54 Administrator Mode Select the delimiter character, and select whether or not the first line of text contains the field names. 1 Select "Comma", "Tab", "Space" or "Semicolon" as the delimiter character in the file before it is converted. Otherwise, any other character can be entered.
  • Page 55 Administrator Mode Specify how the fields in the file to be imported are assigned to the fields in the host database. 1 The fields in the host database are shown in the first row. From the drop- down lists that appear in the second row, select the field from the file to be imported that is to be assigned to the fields in the host database.

  • Page 56: Options

    Administrator Mode Options Settings can be specified for visitor badge layouts, printer settings, parking permits, visitor information forms as well as database locations and backup. Displaying the Options dialog box Click the [Options] button in the Administrator Mode dialog box. The Options dialog box appears.
  • Page 57 Administrator Mode Layout settings ("General" tab) The layouts for the visitor badges, parking permits and the format for displaying the names of visitors and hosts can be specified. In the Options dialog box, click the "General" tab. Specify the necessary settings. 1 Displays the name of the layout specified for visitor badges.
  • Page 58 Administrator Mode Click the [OK] button. The specified settings for the various parameters are applied. Specifying the layout for visitor badges and parking permits If 2 or 4, described in Step 2 were clicked, a dialog box for selecting a layout appears.
  • Page 59 Administrator Mode Selecting a replacement logo If 7, described in Step 2 is clicked, a dialog box appears so the file for the replacement logo can be specified. 1 Select the folder containing the replacement logo. 2 Specify the file name for the replacement logo. 3 Select "All image", "BitMap Files", "JPEG Files", "Gif", "TIFF", "Icon", "WindowsMetaFile"...
  • Page 60 Administrator Mode Settings for the visitor information form ("Reception" tab) This setting controls which fields appear in the visitor information form and whether or not data input is possible. NOTE • In the "Reception" tab, the fields to manage the visitor information for administrators can be specified.
  • Page 61 Administrator Mode 2 Specify settings for the buttons and text fields in the visitor information form. If "Required" is selected, the text box is framed in red, and the visitor information cannot be registered until data has been entered. Click the [OK] button. The specified settings for the various parameters are applied.
  • Page 62 Administrator Mode Printer settings ("Printer" tab) The printer used for printing visitor badges and parking permits can be specified. In the Options dialog box, click the "Printer" tab. Specify the printer. 1 Select a Brother QL label printer compatible with the VM-100 software as the printer for printing visitor badges, messages and parking permits.
  • Page 63 Administrator Mode Database and backup settings ("Database" tab) Settings for the location and length of time that database information is stored, as well as back up frequency can be specified. The User must be logged in to their computer with Administrator privileges in order to execute this function. In the Options dialog box, click the "Database"...

  • Page 64: List Management

    Administrator Mode 5-3. List Management Displaying the visitor log A list of visitors who have signed out can be displayed. To display the information for visitors who have signed in, click the [Emergency Report] button. Click the [View Visitor Log] button in the Administrator Mode dialog box.
  • Page 65 Administrator Mode Specify the time period for the visitor information to be displayed. NOTE • Regardless of the specified display period, all information in the visitor log remains in the database. 1 Specify the start date for the display period. NOTE •...

  • Page 66: Exporting The Visitor Log

    Administrator Mode Exporting the visitor log The data in the visitor log can be saved to a file in the CSV format. Select "File" on the tool bar and click "Export". Specify the file name, file format and the location where the file is to be exported.

  • Page 67: Displaying Host Information

    Administrator Mode Displaying host information Host information can be registered, edited or deleted. This registered information is accessed when a host search is performed while visitor information is being entered. Click the [Manage Host Database] button in the Administrator Mode dialog box. The Host Information List window appears.
  • Page 68 Administrator Mode Adding For details on adding host information, refer to "Registering host information". (page 50) Editing Registered host information can be edited. In the host information display area, select the host information to be edited.
  • Page 69 Administrator Mode Click the [Edit] button. Edit the host information, and then click the [Save and Close] button. The dialog box is closed, and the edited host information is displayed in the Host Information List window.
  • Page 70 Administrator Mode Deleting Unnecessary host information can be deleted. In the host information display area, select the host information to be deleted. Click the [Delete] button. Click the [Yes] button. The dialog box is closed, and the selected host information is deleted from the Host Information List window.

  • Page 71: Important Administrator Functions

    Administrator Mode 5-4. Important Administrator Functions Printing emergency reports In an emergency, an emergency report (list of visitors who have signed in) can be displayed and printed. The emergency report contains the visitor's name, company name and destination as well as the host's name and organization.

  • Page 72: Restoring The Backup File

    Administrator Mode The emergency report is displayed and printed. Restoring the backup file If the data becomes corrupted or if it cannot be accessed, the backup file can be used to restore the host file. When the VM-100 software is started, a message box appears. Clicking the [OK] button displays the VM-100 Database dialog box.
  • Page 73 Administrator Mode The BMB files are listed by date. Select the BMB file to be restored, and then click the [Open] button. The VM-100 Database dialog box appears again, and the selected BMB file is indicated. 1 From the drop-down list, select "Backup files (*.bmb)". 2 The BMB files are listed.

  • Page 74: Reception Mode

    Reception Mode 6-1. Receptionist Procedures The receptionist can prepare for visitors by using two different methods: Receptionist enters visitor information, issues badges, and signs in visitors as they arrive. Receptionist signs out visitors as they leave. If a host provides the receptionist with visitor information prior to their arrival, the receptionist can pre-enter the required visitor information (make a reservation).

  • Page 75: Reception Mode Window

    Reception Mode 6-2. Reception Mode Window The following items are available in the Reception mode window. 1 Displays the current date and time and the [Emergency Report] button (page 71). 2 Enables users to choose selections from "View Visitor List" drop down menu.
  • Page 76 Reception Mode 3 Allows information in the visitor list (4) to be searched. 4 Visitor list - Displays the information for visitors registered in the database. • The information displayed in this list can be updated by changing the "View Visitor List" condition ("Reserved" or "Pre-registered"/"Signed in"/ "Signed out") or visitor information.

  • Page 77: Entering Visitor Information

    Reception Mode 6-3. Entering Visitor Information Information for visitors without a reservation can be entered on location. NOTE • To enter information in advance for visitors with scheduled appointments, refer to page 93. • To enter information using that of visitors who have visited in the past ("Signed out"), refer to page 80.
  • Page 78 Reception Mode Type in the visitor information. Data must be entered into fields framed in red. If data is not entered, the visitor information cannot be registered. NOTE • The fields that appear differ depending on the settings selected in Administrator mode.
  • Page 79 Reception Mode Type in the host information. Data must be entered into fields framed in red. If data is not entered, the visitor information cannot be registered. NOTE • No more than 255 characters can be entered for the following fields. [Name], [Organization], [Contact Info] •...

  • Page 80: Recalling Visitor Information From Previous Visits ("Signed Out")

    Reception Mode If required, take a photo of the visitor (page 84), sign them in (page 86) or issue their visitor badge (page 90). Recalling Visitor Information from Previous Visits ("Signed Out") Visitor information can easily be entered by using information of visitors who have visited in the past ("Signed out").
  • Page 81 Reception Mode Select the visitor whose information is to be used. NOTE • A search can be performed by entering the visitor name in the search box. If necessary, edit the information in the visitor information form. If necessary, take a photo of the visitor (page 84), sign them in (page 86) or issue their visitor badge (page 90).

  • Page 82: Searching For Host Information

    Reception Mode Searching for host information A host registered in the database can be searched for in order to easily enter the host information. Click the button. Type information in the "First Name", "Last Name", "Organization 1" or "Organization 2" text box, and then click the [Search] button.
  • Page 83 Reception Mode The host information is searched. Select the host whose information is to be entered into the visitor information form. Click the [OK] button. The information for the selected host is entered into the visitor information form.

  • Page 84: Including Visitor Photos On Badges

    Reception Mode 6-4. Including Visitor Photos on Badges A photo can be taken and added to the visitor badges. NOTE • Depending on the settings specified in Administrator mode, photographing may not be available. • A web camera (not included with the QL-570VM) must be connected in order to take photos.

  • Page 85: Previewing Visitor Badges

    Reception Mode 6-5. Previewing Visitor Badges To preview visitor badges before printing, follow the steps below. Click the [Preview] button. Preview the badge, and then click the [Close] button to close the dialog box. NOTE • To print the visitor badge without signing the visitor in, click the [Print Badge] button.

  • Page 86: Signing In (Issuing Visitor Badges)/ Signing Out Visitors

    Reception Mode 6-6. Signing In (Issuing Visitor Badges)/ Signing Out Visitors Signing in Visitor badges are issued at the same time that the visitor is signed Perform one of the following operations. • If a reservation has been made for the visitor, select the information for the visitor to be signed in from the "Reserved"...
  • Page 87 Reception Mode Click the [Sign In and Print Badge] button. NOTE • If the host is not registered, a confirmation message appears. Click the [OK] button to continue signing in. Click the [Cancel] button to return to Step 2. If multiple visitors are selected in Step 1, only the visitor information where an unregistered host was entered appears.
  • Page 88 Reception Mode If the [Continue] button was clicked in step 4, type in the information for the additional visitor, and then repeat steps 2 through 4 to sign in the visitor. The visitor information is added to the "Signed in" list. If the visitor was selected from the "Signed out"...

  • Page 89: Signing Out

    Reception Mode Signing out From the "Signed in" list, select the information for the visitor to be signed out. NOTE • A search can be performed by entering the visitor badge ID or name in the search box. Click the [Sign Out] button. Click the [OK] button.

  • Page 90: Issuing Visitor Badges Without Signing In

    Reception Mode 6-7. Issuing Visitor Badges without Signing In A visitor badge can be issued without signing in the visitor. Perform one of the following operations. • If a reservation has been made for the visitor, select the information for the visitor whose visitor badge is to be issued from the "Reserved"...
  • Page 91 Reception Mode Click the [Print Badge] button. Sign-in confirmation dialog box appears. Click the [No] button. A visitor badge is issued with the selected visitor information or with the information entered in the form. In addition, the visitor badge ID is entered in the "Reserved"...

  • Page 92: Issuing Parking Permits

    Reception Mode 6-8. Issuing Parking Permits Open the visitor record for whom the parking permit will be issued, and then click the [Print Parking Permit] button. Type in the number. NOTE • If the settings in Administrator mode have been set so that it is not necessary to enter a number, the parking permit is simply printed, and steps 2 and 3 can be skipped.

  • Page 93: Making Visitor Reservations

    Reception Mode 6-9. Making Visitor Reservations Visitor information can be entered in advance, and a reservation can be made for the visitor. Perform one of the following operations. • For a new visitor, enter the visitor information. (page 77) • For a visitor who has visited in the past, select the information for the visitor who the reservation is to be made for from the "Signed out"...
  • Page 94 Reception Mode Click the [Reserve] button. The entered or selected visitor information is added to the "Reserved" list. If an expected arrival date prior to the current date is specified, the arrival date is set to the current date. If an expected departure date prior to the expected arrival date is specified, the departure date is set to the arrival date.

  • Page 95: Editing Visitor Reservations

    Reception Mode 6-10.Editing Visitor Reservations Reservation information can only be edited for visitors who have not yet been issued a visitor badge. Reservation information cannot be edited if the visitor has already been issued a badge. From the "Reserved" list, select the visitor whose information is to be edited.
  • Page 96 Reception Mode Click the [Overwrite] button. Click the [Yes] button. The edited visitor information is saved and added to the "Reserved" list. If an expected arrival date prior to the current date is specified, the arrival date is set to the current date. If an expected departure date prior to the expected arrival date is specified, the departure date is set to the arrival date.

  • Page 97: Deleting Visitor Information

    Reception Mode 6-11.Deleting Visitor Information From the "Reserved" or "Signed out" list, select the visitor whose information is to be deleted. NOTE • A search can be performed by entering the visitor name in the search box. Click the [Delete] button. Click the [Yes] button.

  • Page 98: Printing Emergency Reports

    Reception Mode 6-12.Printing Emergency Reports In an emergency, an emergency report (list of visitors who have signed in and have not yet signed out) can be displayed and printed by clicking the [Emergency Report] button. The emergency report contains the visitor's name, company name and destination as well as the host's name and organization.
  • Page 99 Reception Mode Select the delimiter character, and select whether or not the first line of text contains the field names. 1 Select "Comma", "Tab", "Space" or "Semicolon" as the delimiter character in the file before it is converted. 2 Displays a preview of how the file will look once converted. 3 Select this check box if the text is to be imported with the first line containing field names and the field data starting with the second line.

  • Page 100: Backing Up Visitor Information

    Reception Mode 1 The fields in the Visitor List are shown in the first row. From the dropdown list that appears in the second row, select the field from the file to be imported that is to be assigned to the field in the Visitor List. 2 Displays a preview of the Visitor List after the file is imported.

  • Page 101: Self Check-In Mode

    Self Check-in Mode The Self Check-in mode can be used by visitors to issue visitor badges and sign themselves in. The User must be logged on to their computer with Administrator privileges in order to execute this function. 7-1. Initial Screen of Self Check-in Mode Log on to Self Check-in mode.

  • Page 102: Visitor Operations

    Self Check-in Mode 7-2. Visitor Operations Visitors follow the on-screen instructions to enter their name and company name. Depending on the settings specified in Administrator mode, it may not be necessary to enter data in some fields. When the visitor clicks the [PRINT] button in the last screen, the visitor badge is issued and the visitor is signed in.

  • Page 103: Exiting Self Check-In Mode Or Printing The Emergency Report

    Self Check-in Mode 7-3. Exiting Self Check-in Mode or Printing the Emergency Report A password must be entered in order to exit Self Check-in mode or print the emergency report. These operations can be performed only by users with Administrator or Receptionist permissions. Unlocking In the initial screen of the Self Check-in mode, click...
  • Page 104 Self Check-in Mode Type in the user name and password. NOTE • If no operation is performed for 30 seconds while the application is unlocked, the application returns to the locked status. Click the [OK] button. The application is unlocked, and the [EXIT] and [Emergency Report] button appear.

  • Page 105: Customizing Layouts

    Customizing Layouts Preset layouts can be edited and customized. The positions of items, sizes of logos and photos, and fonts can be changed, or items can be removed. To customize layouts, use P-touch Editor 5.0, which is included on the CD-ROM that comes with your machine.
  • Page 106 Customizing Layouts Click [Open File]. Open the layout to be edited. Browse to the folder at C:\Program Files\Brother\VM- 100\Template\Badge, and then select the file with the name determined in step 1.
  • Page 107 Customizing Layouts Within the layout area, select the item to be moved, and then drag it to the desired location. Select any items to be resized and then stretch to the desired size. You can also select any text object and change the font. Save the edited layout as a new one.
  • Page 108 Customizing Layouts ® ® For Windows Vista /Windows In the "Save in" box, specify "C:\ProgramData\Brother\VM- 100\Template\My Badges". ® For Windows In the "Save in" box, specify "C:\Documents and Settings\All Users\Application Data\Brother\VM-100\Template\My Badges". NOTE • If the database file is on a server, save the template on the same server. In the "Specify folder of custom layouts"...

  • Page 109: Troubleshooting

    Troubleshooting 9-1. QL-570 Label Printer Problem Solution The Brother QL-570 Label printer • Is the cable loose? does not print, or a printing error is Check that the cable is connected securely. received. • Is the DK Label or DK Tape roll installed correctly? If not, remove the DK Roll and reinstall.

  • Page 110: Visitor Badge & Management Software (Vm-100)

    Troubleshooting 9-2. Visitor Badge & Management Software (VM-100) Problem Possible cause Page reference Reservations cannot be made. (The Has the reservation function been turned off by the administrator? page 60 [Reserve] button is not available.) Have multiple visitors been selected in the list? page 93 Information can be saved for only one visitor at a time.
  • Page 111 Troubleshooting Problem Possible cause Page reference "---" appears as the host name in a The specified host information has been deleted. list. The [Delete] button cannot be Information for a visitor who is signed in cannot be deleted. Sign page 89 clicked.

  • Page 112: Error Messages

    Error Messages Error Message Remedy Software cannot start. Restart the computer. Restart OS. Database cannot be accessed. Check that the path to the file is correctly specified. Confirm if the path is specified correctly? If the file cannot be accessed even though the path to the file is correctly specified, the file may be corrupted.
  • Page 113 Error Messages Error Message Remedy Please call an attendant. We are sorry for the • Check the printer connections. inconvenience. • Check that the database file is located at the currently specified file path. If the database file is on a network computer, check that the network is running correctly.

  • Page 114: Reference

    Reference 11-1.Main Specifications Product specifications Items Specifications Display LED lamp (green, red, orange) Print Printing method Direct thermal printing via thermal head Speed of printing Max. 4.3 inch (110 mm)/sec, Max. 68 labels/min. (Standard Address Labels) (When connecting USB cable) Print head 300 dpi/720 dot Max.

  • Page 115: Accessories (For Usa Only)

    Reference 11-2.Accessories (For USA Only) Your Brother QL-570 printer, when used with VM-100 visitor badge and management software, uses DK-N5224 Continuous Length Tape for printing visitor badges and parking permits. In addition to the DK Continuous Length Tape (DK-N5224) that comes with your machine, you can also use other DK label and tape supplies if you wish to use your QL-570 with P-touch Editor 5.0 as a standard label printer.

  • Page 116: Cleaning Sheet

    Reference DK Continuous Length Tape Stock No. Description DK-N5224 White Paper Non-Adhesive Tape 2-1/8" (54mm), 100 ft (30.48 M) DK-2205 Wide Paper Tape 2-3/7" (62mm), 100 ft (30.48 M) DK-2210 Medium Width Paper Tape 1-1/7" (29mm), 100 ft (30.48 M) DK-2211 Medium Film Tape - White 1-1/7"...
  • Page 118 UPC:012502621980 Printed in China LB8702001...

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