Acer Aspire V3-551 Service Manual
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Acer Aspire V3-551 Service Manual

Acer v3-551 and 551g notebook service guide
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Aspire V3-5510
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Summary of Contents for Acer Aspire V3-551

  • Page 1 Aspire V3-5510 S E R V I C E G U I D E G U I D E...

  • Page 2: Table Of Contents

    Table of Contents Chapter 1. Hardware Specifications and Configurations Features ............1-2 Notebook Tour .
  • Page 3 Internal Microphone Failure ........4-11 USB Failure .
  • Page 4 DC-In Cable Removal ......... . . 5-85 DC-In Cable Installation .

  • Page 5: Revision History

    The information in this guide is subject to change without notice. Copyright Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 6 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.
  • Page 7 For Acer-authorized service providers: Your Acer office may have a different part number code than those given in the FRU list of this printed service guide. The list provided by your regional Acer office must be used to order FRU...
  • Page 8 CHAPTER Hardware Specifications and Configurations Hardware Specifications and Configurations ....1-2 Features ............1-2 Notebook Tour .

  • Page 9: Chapter 1. Hardware Specifications And Configurations

    • Dual Channel Support / DDRIII SO-DIMM slot • Maximum: 16 GB Display • 15.6” HD 1366 x 768 resolution • ™ Acer CineCrystal LED-backlit TFT LCD • Mercury-free, environment-friendly • 16:9 aspect ratio Graphics • 16.7 million colors •...

  • Page 10: Privacy Control

    Privacy Control • BIOS user, supervisor, HDD passwords • Kensington lock slot Hard Drive • 2.5” Hard Disk Drive SATA interface support 250/320/500/640/750 GB or larger Audio Subsystem • ® ® Optimized Dolby Advanced Audio v2 audio enhancement, featuring Audio Optimizer, Audio Regulator, Volume Leveler, Volume Maximizer, and Surround Virtualizer for Built-in Speakers technologies7 •...

  • Page 11: Special Keys And Controls

    • Ethernet (RJ-45) port • DC-in jack for AC adapter Special Keys and Controls Keyboard • 103/104/107-key Acer Fine Tip keyboard • International language support • Independent standard numeric keypad, pgdn/pgup/home/end keys Touchpad • Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip...

  • Page 12: Power Adapter And Battery

    • 65 W / 90 W AC adapter • 6-cell Li-ion battery pack • HDD pack • CD-ROM Module Software • Acer Backup Manager • Acer ePower Management • Acer eRecovery Management • McAfee Antivirus Software Hardware Specifications and Configurations...

  • Page 13: Notebook Tour

    Notebook Tour Top View Figure 1:1. Top View Icon Item Description Press to turn the computer on or off. The indicator lights Power Button blue when the power is on. Touch-sensitive pointing device that functions like a Touchpad computer mouse. Keyboard Use to enter data into the computer.

  • Page 14: Front View

    Front View Figure 1:2. Closed Front View Icon Item Description Insert a memory card such as Secure Digital (SD), MultiMedia Card (MMC), Memory Stick PRO (MS PRO), and xD-Picture Card (xD) for Multi-in-1 MULTIMEDIACARD external storage. Card Reader NOTE: Only one card can be inserted at a time. Indicates the computer power status: •...

  • Page 15: Left View

    Left View Figure 1:3. Left View Icon Item Description DC-In Jack Connects to an AC adapter. Ethernet (RJ-45) Connects to an Ethernet 10/100/1000-based network. Port Use for air flow. Air Vents CAUTION: Do not cover the air vents. VGA Port Connects to a VGA cable for external video output.

  • Page 16: Right View

    Right View Figure 1:4. Right View Icon Item Description USB Ports Connects to USB 2.0 devices. Optical Drive Reads and writes CD and DVD discs. Connects to a Kensington-compatible computer security lock. NOTE: Wrap the computer security lock cable around an Kensington Lock immovable object such as a Slot...

  • Page 17: Base View

    Base View Figure 1:5. Base View Icon Item Description Battery Bay Houses the computer battery pack. Battery Release Insert a suitable tool into the latch and slide to Latch release the battery. HDD and Memory Compartment Houses the computer HDD and main memory. Cover Hardware Specifications and Configurations 1-10...

  • Page 18: Touchpad Basics

    Touchpad Basics Figure 1:6. Touchpad Item Description Move your finger across the touchpad to move the cursor. Touchpad Tapping on the touchpad is the same as clicking the left mouse button. Press the left button to perform selection and execution Left Button functions.

  • Page 19: Keyboard Basics

    Keyboard Basics Figure 1:7. Keyboard Item Description When Caps Lock is on, all alphabetic characters are Caps Lock Key typed in uppercase. When Scroll Lock is on, the screen moves one line up or Scroll Lock Key down when the up or down arrow keys are pressed <Fn>...

  • Page 20: Windows Key

    Windows Key The table below shows the different functions that Windows key combinations can do: Table 1:2. Windows Key Combinations Key Combination Description Opens or closes the Start menu. Opens the Run dialog box. + <R> Minimizes all windows. + <M> Undo minimize all windows.

  • Page 21: Hotkeys

    Hotkeys Hotkeys or function key combinations can be used to access computer control functions such as screen brightness, volume, and multimedia playback controls. These control functions are indicated by the blue icons on the keyboard. To activate the hotkeys, press and hold the <Fn> key or the <Alt> key and then press the other key in the combination.

  • Page 22: System Block Diagram

    System Block Diagram Figure 1:8. System Block Diagram 1-15 Hardware Specifications and Configurations...

  • Page 23: Specifications Table

    Specifications Table Computer specifications Item Metric Imperial Dimensions Length 381.6 mm 15 in Width 253 mm 9.96 in Height (front to rear) 33.2 mm 1.3 in Weight (equipped with optical 2.6 kg 5.74 lbs drive, flash drive, and battery) Input power Operating voltage 18.55V ~ 19.95V 65W 3.42A (Max)
  • Page 24 System Board Major Chips Item Specification Core logic AMD "Comal" Platform (AMD Trinity APU + AMD A70M FCH) ATI Thames-XT Radeon HD 7670M Graphics Atheros AR8151L-B GbE LAN Controller AMD A70M Fusion Controller Hub With Internal USB3.0 USB 2.0 Controller Super I/O controller Bluetooth Wireless...
  • Page 25 CPU Fan True Value Table (Tj=100) CPU Temperature Fan Speed (RPM) SPL Spec (dBA) 2200 2400 2700 3000 3200 Prochot: On= 95 °C OS shut down at 100 °C; H/W shut down at 92 °C System Memory Item Specification Memory controller AMD Trinity APU Memory size No on board Memory...
  • Page 26 • DMI utility for BIOS serial number configurable/asset tag • Support PXE • Support WinFlash • Wake on LAN from S3 • Wake on LAN from S5 in AC mode • System information • Refer to Acer BIOS specification. 1-19 Hardware Specifications and Configurations...
  • Page 27 LAN Interface Item Specification LAN Chipset Atheros AR8151L-B GbE LAN Controller LAN connector type RJ45 LAN connector location RJ45 at the left side Features 10/100/1000BASE-T GbE Keyboard Item Specification Type GF7T_A10B Total number of keypads US/103 UK/104 JP/107 Windows logo key Windows key support Internal &...
  • Page 28 Hard Disk Drive (Listed items from AVL list) Item Specification HTS545032B9A HTS545050B9A WD7500BPVT- ST9750423AS 22HXZT1 Vendor & MK3265GSX MK5065GSX MK7559GSXP Model Name ST9320310AS ST9500325AS HTS547575A9E Capacity 320GB 500GB 750GB 750GB (GB) Bytes per 512 BYTE 512 BYTE 4096 BYTE 4096 BYTE sector Data heads Drive Format...
  • Page 29 Hard Disk Drive (continued) Item Specification Vendor & WD3200BPVT- WD5000BPVT- Model Name 22ZEST0 22HXZT1 Capacity 320GB 500GB (GB) Bytes per 4096 BYTE 4096 BYTE sector Data heads Drive Format Disks Spindle 5400RPM speed (RPM) Performance Specifications Buffer size Interface SATA Fast data transfer rate 3.0Gbits/s...
  • Page 30 Super-Multi Drive Item Specification Pioneer DVR-TD11RS / Panasonic UJ8B0AW / HLDS GT51N / Vendor & Model name PLDS DS-8A8SH Performance Specification With CD Diskette With CD Diskette Sustained: Max Sustained: Max Transfer rate (KB/sec) 3.6Mbytes/sec 3.6Mbytes/sec Buffer Memory Interface SATA Applicable disc format CD: CD-DA, CD-ROM, CD-ROM XA, Photo CD (multi-session), Video CD, Cd-Extra (CD+), CD-text DVD: DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB) DVD-R...
  • Page 31 BD Drive Items Specifications Vendor & Model Panasonic UJ160ABAA1-B / Pioneer BDR-TD03RT / Panasonic name UJ260ABAA-B Performance With CD Disc With DVD Disc With Blu-ray Disc Specification Transfer rate (KB/ Sustained: Max Sustained: Max Sustained: Max sec) 3.6Mbytes/sec 10.08Mbytes/sec 11Mbytes/sec Buffer Memory 4.5MB Interface...
  • Page 32 LED 15.6” Item Specification • AUO/B156XW02 V6 (HW:0A) • LG/ LP156WH4-TLA1 • CMI/N156B6-L0B Vendor/Model name • AUO/B156XTN01.0 • LG/ LP156WH4-TPA1 • CMI/N156BGE-E21 Screen Diagonal (mm) 394.91 mm Active Area (mm) 344.23 mm x 193.54 mm Display resolution (pixels) 1366 x 3(RGB) x 768 Pixel Pitch (mm) 0.252mm ×...
  • Page 33 Graphics Controller and VRAM Item Specification Graphics Controller Chip ATI Thames-XT Radeon HD 7670M Graphics • DirectX® 11 Evolved technology • OpenGL 4.2 support • Shader Model 5.0 • OpenCL™ 1.1 support • DisplayPort 1.2 • HDMI™ 1.4a Supports • AMD PowerPlay™ power management technology •...
  • Page 34 Bluetooth Interface (N/A) Item Specification Chipset Data throughput Protocol Interface Connector type Supported protocol (List only supported protocols from Acer specs) Bluetooth Module (N/A) Item Specification Controller Features Camera Item Specification • Liteon, 10P2SF205 • Suyin, HF2015-A821-OV01 Vendor and Model •...
  • Page 35 Audio Codec and Amplifier Item Specification Audio Controller Audio codec: Realtek ALC271X-GR Audio Interface Item Specification Audio Controller Realtek ALC271X-GR Audio onboard or optional On board Mono or Stereo Stereo Resolution Support 16/24bit PCM Compatibility HD audio Interface Sample rate up to 192Khz resolution VSR (Variable Sampling Sampling rate Rate) Internal microphone...
  • Page 36 Battery (Only listed components from AVL including capacity) Item Specification Vendor & Model name SANYO AS10D31 SONY AS10D41 Battery Type Li-ion Li-ion Pack capacity 4400 mAh 4400 mAh Number of battery cell Package configuration 3S2P 3S2P Item Specification Vendor & Model name PANASONIC AS10D51 LGC AS10D81 Battery Type...
  • Page 37 HDMI Port Item Specification Compliance level HDMI 1.4a Data thoroughput Up to 16.7 million colors Number of HDMI port(s) Location HDMI1 at the left side AC Adapter Item Specification 65W & 90W Input rating 65w:1.5A at 100V Maximum input AC current 90w:1.7A at 100V 12t AT 264V, no damage to adapter Inrush current...
  • Page 38 Card Reader Item Specification Chipset Realtek RTS5209-GR Package 48pin LQFP package • SDHC: 2TB • MMC: 2TB Maximum supported size • miniSD: 2TB • MS/MS-PRO: 2TB • XD Picture: 2GB 5 in 1 card reader, supporting: • Secure Digital™ (SD) Card, MultiMediaCard™ (MMC) Features •...
  • Page 39 System DMA Specification (N/A) Hardware DMA System Function DMA0 DMA1 DMA2 DMA3 DMA4 DMA5 DMA6 DMA7 NOTE: ExpressCard controller can use DMA 1, 2, or 5. System Interrupt Specification (N/A) Hardware IRQ System Function IRQ0 IRQ1 IRQ2 IRQ3 IRQ5* IRQ6 IRQ7* IRQ8 IRQ9*...
  • Page 40 Hardware IRQ System Function NOTE: ExpressCards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. System IO Address Map (N/A) I/O Address (hex) System Function (Shipping Configuration) 000 - 00F 010 - 01F 020 - 021...
  • Page 41 I/O Address (hex) System Function (Shipping Configuration) 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 200 202 - 21F System IO Address Specification (N/A) I/O Address (hex) System Function (Shipping Configuration) 220 - 22F 230 - 26D 26E - 26...
  • Page 42 I/O Address (hex) System Function (Shipping Configuration) 3B0 - 3BB 3BC - 3BF 3C0 - 3DF 3E0 - 3E1 3E2 - 3E3 3E8 - 3EF 3F0 - 3F7 3F8 - 3FF CF8 - CFB (PCIDIVO-1) (PCIDIVO-1) 1-35 Hardware Specifications and Configurations...
  • Page 43 CHAPTER Diagnostic Utilities System Utilities ......... .2-2 BIOS Setup Utility .

  • Page 44: Chapter 2. System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The BIOS utility is pre-configured and optimized so most users do not need to run this utility. However, if configuration problems occur, you may need to run the BIOS utility. To activate the BIOS Utility, press F2 during POST (power-on-self-test) when the “Press <F2>...

  • Page 45: Bios

    System BIOS Version: V1.00 VGA BIOS Version: ATI VGA VER10.094.001.043.035154 VGA BIOS Version (PEG): Serial Number: 123456789 Asset Tag Number: Product Name: Aspire V3-5510 Manufacturer Name: Acer UUID: FD525D8736B011E19990DC0EA1BF6BED Help Select Item F5/F6 Change Values Setup Defaults Exit Select Menu Enter...
  • Page 46 Parameter Description Asset Tag Number Displays the tag number of the system. Product Name Displays the product name of the system. Manufacturer Name Displays the system manufacturer. UUID Displays the UUID (Universally Unique Identifier). System Utilities...

  • Page 47: Main

    Main The Main tab allows the user to set the system time and date, enable or disable boot option, and enable or disable recovery. InsydeH20 Setup Utility Rev. 3.7 Information Main Security Boot Exit Item Specific Help System Time : [19:03:49] System Date : [01/01/2012]...

  • Page 48: Security

    Security The Security tab allows the user to configure and protect the computer from unauthorized use. InsydeH20 Setup Utility Rev. 3.7 Information Main Security Boot Exit Item Specific Help Supervisor Password Is: Clear User Password Is: Clear Install or Change the password and the HDD Password Is: Clear length of password must be greater or...

  • Page 49: Setting A Password

    Setting a Password Perform the following to set the supervisor password: ↑ ↓ Use the keys to highlight the Set Supervisor Password parameter and press Enter. The Set Supervisor Password dialog box appears. Set Supervisor Password Enter New Password Confirm New Password Figure 2:4.

  • Page 50: Changing A Password

    NOTE: The same procedures apply in setting the user password and HDD password. When the supervisor password is set, the Set User Password and Password on Boot parameters are enabled for users to configure. Changing a Password Perform the following to change a password: NOTE: Below are the procedures for changing the supervisor password.

  • Page 51: Removing A Password

    Removing a Password Perform the following to remove a password: NOTE: Below are the procedures for removing the supervisor password. The same procedures apply in removing the user and HDD passwords. When the supervisor password is removed, the user password is automatically removed. ↑...

  • Page 52: Boot

    Boot The Boot tab allows the user to configure the order of boot devices used to load the operating system. ↑ ↓ keys to select a device and press F5 or F6 to change the value. InsydeH20 Setup Utility Rev. 3.7 Information Main Security...

  • Page 53: Exit

    Exit The Exit tab allows the user to save or discard changes and quit the BIOS Setup Uitility. InsydeH20 Setup Utility Rev. 3.7 Information Main Security Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Exit System Setup and save your changes. Load Setup Defaults Discard Changes Save Changes...

  • Page 54: Boot Manager

    Boot Manager The Boot Manager allows users to select the boot device without accessing the BIOS utility. NOTE: Boot Manager is available only if the F12 Boot Menu parameter in Main menu is set to Enabled (refer to Main on page 2-5). Perform the following to use the F12 Boot menu: Start the computer.

  • Page 55: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. Perform the following to run a BIOS Flash update: Prepare a bootable USB HDD/FDD.

  • Page 56: Dos Flash Utility

    DOS Flash Utility NOTE: Plug the AC power adaptor to a power source before performing the DOS Flash Utility. Perform the following to use the DOS Flash Utility: Copy the DOS mode flash files to the USB HDD. Press F2 during boot to enter the BIOS Setup Utility. Select Boot menu to modify the boot priority order.
  • Page 57 At the command prompt, type Q5Wx8100.bat and press Enter to update BIOS. IMPORTANT: Ensure the AC power adaptor is connected to the power source. • Do not disconnect the AC power adapter. • Flash process begins as shown in Figure 2:15.

  • Page 58: Winflash Utility

    WinFlash Utility NOTE: Plug the AC power adaptor to a power source before performing the WinFlash Utility. Perform the following to use the WinFlash Utility: Boot from the OS and search for WinFlash Utility file. Figure 2:17. WinFlash Utilities file Double-click on the utility file.
  • Page 59 When the warning message appears, click OK to continue. Figure 2:19. Warning Message Flash process begins. Figure 2:20. Updating Flash ROM When updating Flash ROM is complete, the system automatically proceeds with updating Flash EC. Figure 2:21. Updating Flash EC The system restarts automatically when update is finished.

  • Page 60: Miscellaneous Tools

    The following examples show the commands and the corresponding output information: 1. Read DMI Information from Memory: Input: dmitools /r Output: Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): Aspire Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx- xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acet Asstag 2.

  • Page 61: Using The Lan Mac Eeprom Utility

    4. Write Serial Number to EEPROM Input: dmitools /ws 01234567890123456789 5. Write UUID to EEPROM (Create UUID from Intel WFM20.pdf) Input: dmitools /wu 6. Write Asset Tag to EEPROM Input: dmitools /wa Acet Asstag NOTE: When running examples 2 ~ 5, restart the system to make the new DMI data effective. Using the LAN MAC EEPROM Utility Copy the LAN MAC Tools files to a bootable USB HDD device: •...
  • Page 62 At the command prompt, run MAC.BAT to write MAC values to EEPROM. C:\MAC>mac.bat C:\MAC>eeprom w MAC.cfg Progress --> \ Write Data to EEPROM OK!! Figure 2:23. Write MAC Values to EEPROM Reboot computer when process has completed. System Utilities 2-20...

  • Page 63: Hdd/Bios Password

    HDD/BIOS Password This section provides details about unlocking HDD password and removing the BIOS passwords. Unlocking the HDD NOTE: If the HDD password is incorrectly entered three times, the HDD is locked and the Harddisk Security dialog box appears. Harddisk Security Primaru Master TOSHIBA...
  • Page 64 Execute UnlockHD.exe to generate an unlock password. Use the following command: UnlockHD [key code] with the code noted in step 3, Figure 2:26. C:\UnlockHD 76943488 Password: 46548274 Figure 2:27. Execute UnlockHD.exe Take note of the generated unlock password. On the original device, enter the unlock password in the Enter Unlock Password dialog box.

  • Page 65: Clearing The Password Check And Bios Password

    To clear the User or Supervisor password, perform the following: At the command prompt, type clnpwd.exe. The Clean Password Utility is shown. d:\Clnpwd>clnpwd ACER Clean Password Utility V 1.00 Press 1or 2 to clean any password shown as below 1.User Password 2.Supervisor Password...

  • Page 66: Crisis Utility Sop

    Crisis Utility SOP Creating a USB Flash Crisis Disk To create a Crisis USB flash disk, perform the following: Plug in the USB flash disk. Format the USB flash disk, do the following: launch Windows Explorer or press + <E>. Right-click on the USB flash disk, then select Format.

  • Page 67: Using The Crisis Utility Disk

    Using the Crisis Utility Disk Turn off the power and unplug the AC adapter. Figure 2:34. Unplug the AC Adapter Plug the USB flash disk. Figure 2:35. Plug the USB Flash Disk 2-25 System Utilities...
  • Page 68 Press and hold <Fn> and <Esc>, and then plug the AC adapter. Figure 2:36. Hold Down <Fn> + <Esc> and plug the AC Adapter Press the Power button to start the Crisis Utility. Figure 2:37. Press the Power Button NOTE: If the Crisis Utility does not starts after 5 minutes, this indicates that the system recovery is failed.
  • Page 69 CHAPTER Jumper and Connectors Location Jumper and Connector Locations ......3-2 Mainboard Top View ..........3-2 Mainboard Bottom View .

  • Page 70: Chapter 3. Jumper And Connector Locations

    Jumper and Connector Locations Mainboard Top View JSPK2 JLVDS1 JMIC2 JSPK1 JTP1 JPWR1 JKB1 JUSB2 JBT1 JREAD1 JBATT1 Figure 3:1. Mainboard Top Table 3:1. Mainboard Top Jumper and Connectors Item Description JKB1 Internal Keyboard Connector JLVDS1 15.6" LED LVDS / eDP Panel Connector JPWR1 Power ON Button Board FFC Connector JBT1...

  • Page 71: Mainboard Bottom View

    Mainboard Bottom View JCPU1 JDIMM2 JDIMM1 JMINI1 JHP1 JMIC1 JHDD1 JUSB1 JHDMI1 JODD1 JCRT1 JFAN1 JRJ45 Figure 3:2. Mainboard Bottom Table 3:2. Mainboard Bottom Jumper and Connectors Item Description JCPU1 AMD FS1R2 APU Socket 722P JCRT1 CRT Output Connector JUSB1 Left USB3.0 Output Port Connector JHDD1 2.5"...

  • Page 72: Usb Board View

    USB Board View Bottom View Top View JUSB2 JUSB3 Figure 3:1. USB Board Table 3:3. USB Board Jumper and Connectors Item Description JUSB2, JUSB3 USB 2.0 Connector Jumper and Connector Locations...

  • Page 73: Power Board View

    Power Board View Top View LED2 LED1 LED3 Bottom View JPWR1 Figure 3:2. Power Board Table 3:4. Power Board Jumper and Connectors Item Description LED1 Power LED (for XX-model) LED2 Power LED (for XX-model) LED3 Power LED (for XX-model) Power Button Switch (for XX-model) Power Button Switch (for XX-model) JPWR1 Power FFC Connector...

  • Page 74: Cmos Jumper

    CMOS Jumper CMOS Figure 3:3. CMOS Jumper Table 3:5. Clear CMOS Jumper Item Description CMOS Clear CMOS Jumper Jumper and Connector Locations...
  • Page 75 CHAPTER Troubleshooting Troubleshooting .........4-2 General Information .

  • Page 76: General Information

    The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype • cards, or modified options can give false errors and invalid system responses.

  • Page 77: Power On Issues

    Power On Issues If the system does not power on, perform the following: Start Check AC/Batt only Swap AC/Battery power on Check Power/B Swap Power/B Whether OK Swap M/B Figure 4:1. Power On Issues Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. Makes sure the power cable is properly connected to the computer and the electrical outlet.

  • Page 78: No Display Issues

    No Display Issues If the system does not display, perform the following: Start Go to no power Replace LCD panel/cable Trouble shooting Power on panel/cable step Replace M/B module well Connect it well connected Replace RAM module OK module Lcd cable well Connect it well connected...

  • Page 79: Abnormal Video

    Reseat the memory modules. Remove the drives (refer to Maintenance Flowchart on page 5-4). If the issue is still not resolved, refer to Online Support Information on page 8-2. Abnormal Video If the video appears abnormal, perform the following: Boot the computer. •...

  • Page 80: Lcd Picture Failure

    LCD Picture Failure If the LCD picture fails, perform the following: Start Swap Check LCD LCD cable/ module LCD panel Swap M/B Figure 4:3. LCD Picture Failure Troubleshooting...

  • Page 81: Internal Keyboard Failure

    Internal Keyboard Failure If the internal keyboard fails, perform the following: Start Re-assemble Check KB the KB FPC to FPC well insert Replace KB Is KB ok? material Swap M/B Figure 4:4. Internal Keyboard Failure Troubleshooting...

  • Page 82: Touchpad Failure

    Touchpad Failure If the touchpad fail, perform the following: Start Re-assemble Check M/B T/P FFC the T/P FFC to M/B Swap/Re-assemble Check Logic the T/P board or Upper T/P board or T/P FFC Swap M/B Figure 4:5. Touchpad Failure Troubleshooting...

  • Page 83: Internal Speaker Failure

    Internal Speaker Failure If the internal speakers fail, perform the following: Start Re-assemble the Check M/B SPK cable SPK cable to M/B Check Logic Swap Logic lower lower Swap M/B Figure 4:6. Internal Speaker Failure Sound Problems Perform the following: Boot the computer.
  • Page 84 Navigate to Start > Control > Panel > Hardware and Sound > Sound. Confirm that Speakers are selected as the default audio device (green check mark). NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default).

  • Page 85: Internal Microphone Failure

    Internal Microphone Failure If the internal microphone fails, perform the following: Start Re-assemble the Check M/B MIC cable MIC cable to M/B Check MIC Swap MIC wire of wire of LCD LCD module module Swap M/B Figure 4:7. Internal Microphone Failure Check that the microphone is enabled.

  • Page 86: Usb Failure

    USB Failure If the USB fails, perform the following: Start Check USB Re-assemble FFC to USB USB FFC Connect Swap USB/B Check USB/B Replace Check USB CONN is well USB CONN Swap M/B Figure 4:8. USB Failure 4-12 Troubleshooting...

  • Page 87: Wireless Function Failure

    Wireless Function Failure If the wireless function fails, perform the following: Start Re-assemble the Check W/L antenna to W/L antenna to W/L card card Swap the antenna Check antenna Swap the W/L Check W/L card card Swap M/B Figure 4:9. Wireless Function Failure Troubleshooting 4-13...

  • Page 88: Bluetooth Function Failure

    Bluetooth Function Failure If the Bluetooth function fails, perform the following: Start Check W/L Swap BT module module Swap M/B Figure 4:10. Bluetooth Function Failure 4-14 Troubleshooting...

  • Page 89: 4-In-1 Card Function Failure

    4-in-1 Card Function Failure If the 4-in-1 card function fails, perform the following: Start Repair the Card read Card read conn well solder conn Swap M/B Card read Chip ok card read Chip Swap M/B Figure 4:11. 4-in-1 Card Function Failure Troubleshooting 4-15...

  • Page 90: Unit Thermal Failure

    Unit Thermal Failure If the unit thermal fails, perform the following: Start Fan cable Connect it well Well connected Replace fan Fan ok Thermal Insert is well well insert Replace M/B Figure 4:12. Unit Thermal Failure 4-16 Troubleshooting...

  • Page 91: Cosmetic Failure

    Cosmetic Failure If the cosmetic fails, perform the following: Start LCD cover Swap LCD cover Swap LCD bezel LCD bezel Swap Upper Upper Swap Lower Lower Function Test Figure 4:13. Cosmetic Failure Troubleshooting 4-17...

  • Page 92: Other Functions Failure

    Other Functions Failure If other functions such as the CRT switch, HDMI switch, LAN connection, external microphone, external speaker, or USB 3.0, perform the following: Check if the drive is ok. Check if the test utility is ok. Swap the mainboard. BIOS Problems Forget BIOS Password If the user forgets the BIOS password, discharge CMOS by shorting the JCMOS1 connector.

  • Page 93: Intermittent Problems

    Perform the following procedures to isolate the failing FRU: Remove power from the computer. Visually check FRUs for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack •...
  • Page 94 CHAPTER Service and Maintenance Service and Maintenance ........5-3 Introduction .
  • Page 95 CHAPTER Service and Maintenance (cont.) Mainboard Installation ........5-49 Thermal Module Removal .

  • Page 96: Chapter 5. Service And Maintenance

    Service and Maintenance Introduction This chapter contains general information about the notebook, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the notebook computer. Recommended Equipment The following tools are required to perform maintenance on the notebook: •...

  • Page 97: Maintenance Flowchart

    Maintenance Flowchart The flowchart in Figure3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing Battery ODD Module Base Door Dummy Card DIMM Module HDD Module WLAN Module Palm rest...
  • Page 98 LCD Module LCD Bezel DC-IN Cable CCD Module LCD Panel LCD Panel Wifi / Bluetooth Microphone Brackets Antenna Module Figure 5:2. LCD Module Maintenance Flow Service and Maintenance...

  • Page 99: Getting Started

    Getting Started The flowchart (Figure 5:1, page 5-4) identifies sections illustrating the entire removal and installation sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: Place the system on a flat work surface.

  • Page 100: Battery Pack Removal

    Battery Pack Removal Place the computer on a flat surface with the battery side up. Insert the plastic pry into the battery latch and slide to to release the lock. Lift to remove the battery pack. Figure 5:4. Removing the Battery Pack Service and Maintenance...

  • Page 101: Battery Pack Installation

    Battery Pack Installation Place the battery pack in the battery compartment. Push to lock the battery pack in place. Figure 5:5. Installing the Battery Pack Service and Maintenance...

  • Page 102: Dummy Card Removal

    Dummy Card Removal Push the dummy card to eject the card from the slot. Remove the card. Figure 5:6. Removing the Dummy Card Service and Maintenance...

  • Page 103: Dummy Card Installation

    Dummy Card Installation Push the dummy card into the slot until it clicks into place. Figure 5:7. Installing the SD Card 5-10 Service and Maintenance...

  • Page 104: Base Door Removal

    Base Door Removal Prerequisite: Battery Pack Removal on page Remove the screws. Figure 5:8. Removing the Screws Insert your finger into the tab and lift to remove the base door. Figure 5:9. Removing the Base Door Service and Maintenance 5-11...
  • Page 105 The following modules are housed under the base door: • HDD (Hard Disk Drive) module (A), see HDD Module Removal on page 5-23 • WLAN Module (B), see WLAN Module Removal on page 5-26 • DIMM (Dual-In Memory Module) Module) (C), see DIMM Module Removal on page 5-21...

  • Page 106: Base Door Installation

    Base Door Installation Align the base door tabs into the lower case latches, then push to secure the base door. Figure 5:11. Installing the Base Door Secure the screws. Figure 5:12. Securing the Screws Install the battery pack (see Battery Pack Installation on page 5-8).
  • Page 107 Table 5:6. Base Door Screws Screw Name Screw Type Quantity M 2.5 x 8.0 5-14 Service and Maintenance...

  • Page 108: Odd Module Removal

    ODD Module Removal Prerequisite: Battery Pack Removal on page Remove the screw securing the ODD module to the lower case. Figure 5:13. Removing the ODD Module Screw Pull to remove the ODD module out from the slot. Figure 5:14. Removing the ODD Module Service and Maintenance 5-15...
  • Page 109 Insert a pointed object, such as a paper clip, into the emergency eject slot to eject the tray. Figure 5:15. Ejecting the Tray On the underside of the tray, use the plastic pry to detach the right side latch of the ODD bezel. Figure 5:16.
  • Page 110 Pull to detach the left side latch of the ODD bezel. Figure 5:17. Removing the ODD bezel (2 of 2) Remove the screws to remove the ODD bracket. Figure 5:18. Removing the ODD Bracket Service and Maintenance 5-17...

  • Page 111: Odd Module Installation

    ODD Module Installation Attach the screws to secure the ODD bracket. Figure 5:19. Attaching the ODD Bracket On the underside of the ODD module, attach the left side latch first, and then push the ODD bezel to secure it to the tray. Figure 5:20.
  • Page 112 Slide the ODD module into the slot. Figure 5:21. Installing the ODD Module Attach the screw to secure the ODD module. Figure 5:22. Attaching the ODD Module Screw Install the battery pack (see Battery Pack Installation on page 5-8). Service and Maintenance 5-19...
  • Page 113 Table 5:7. ODD Module Screws Screw Name Screw Type Quantity M 2.5 x 8 M 2.0 x 3.0 5-20 Service and Maintenance...

  • Page 114: Dimm Module Removal

    DIMM Module Removal Prerequisite: Base Door Removal on page 5-11 Locate the DIMM module (see Figure 5:10, page 5-12). Push the module clips outwards. Figure 5:23. Unclipping the Module Clips Pull to remove the memory module out from the slot. Figure 5:24.

  • Page 115: Dimm Module Installation

    DIMM Module Installation Insert the memory module into the slot. Figure 5:25. Installing the DIMM Module (1 of 2) Push down the memory module until the clips lock in place. Figure 5:26. Installing the DIMM Module (2 of 2) Repeat steps 1 and 2 for the remaining module. Install the base door (see Base Door Installation on page 5-13).

  • Page 116: Hdd Module Removal

    HDD Module Removal Prerequisite: Base Door Removal on page 5-11 Locate the HDD Module (see Figure 5:10, page 5-12). Slide the HDD module to disconnect the HDD from the mainboard connector. Figure 5:27. Removing the HDD Module (1 of 2) Pull by the plastic tab to lift the HDD module.

  • Page 117: Hdd Module Installation

    HDD Module Installation Place the HDD module into the bay. Figure 5:29. Installing the HDD Module (1 of 2) Push to connect the HDD connector to the mainboard connector. Figure 5:30. Installing the HDD Module (2 of 2) 5-24 Service and Maintenance...

  • Page 118: Hdd Carrier Removal

    HDD Carrier Removal Prerequisite: HDD Module Removal on page 5-23 Remove the screws securing the HDD brackets to the HDD. Figure 5:31. Removing the HDD Brackets HDD Carrier Installation Attach the screws to secure the HDD brackets to the HDD. Install the HDD module (see HDD Module Installation on page 5-24).

  • Page 119: Wlan Module Removal

    WLAN Module Removal Prerequisite: Base Door Removal on page 5-11 Locate the WLAN Module (see Figure 5:10, page 5-12). Disconnect the main (B) and auxillary (A) antenna cables from the WLAN module connectors. Figure 5:32. Disconnecting the Antenna Cables Remove the screw from the WLAN module. Figure 5:33.
  • Page 120 Disconnect the WLAN module from the mainboard connector. Figure 5:34. Removing the WLAN Module Service and Maintenance 5-27...

  • Page 121: Wlan Module Installation

    WLAN Module Installation Connect the WLAN module to the mainboard connector. Figure 5:35. Connecting the WLAN Module Connector Attach the screw to secure the WLAN module. Figure 5:36. Securing the WLAN Module Screw 5-28 Service and Maintenance...
  • Page 122 Connect the antenna cables to the WLAN module connectors: • Main (B - black) antenna cable to the lower connector. • Auxillary (A - white) antenna cable to the upper connector. Figure 5:37. Connecting the Antenna Cables Install the base door (see Base Door Installation on page 5-13).

  • Page 123: Palm Rest Removal

    Palm Rest Removal Prerequisite: Base Door Removal on page 5-11 Remove the 21 screws from the lower case. Figure 5:38. Removing the Lower Case Screws From the right side, pry open the palm rest. Figure 5:39. Removing the Palm Rest (1 of 2) 5-30 Service and Maintenance...
  • Page 124 Continue to pry open the palm rest from the bottom side to the left. Figure 5:40. Removing the Palm Rest (2 of 2) On the underside of the palm rest, remove the adhesive tape covering the touchpad cable connector. Figure 5:41. Removing the Adhesive Tape Service and Maintenance 5-31...
  • Page 125 Flip up the connector clip to open, and then disconnect the touchpad FFC (flat flexible cable). Figure 5:42. Disconnecting the Touchpad FFC 5-32 Service and Maintenance...

  • Page 126: Palm Rest Installation

    Palm Rest Installation Connect the touchpad FFC with the colored side up to the touchpad board connector. Flip the connector clip to secure the cable in place. Figure 5:43. Connecting the Touchpad FFC Secure the adhesive tape covering the touchpad cable connector. Figure 5:44.
  • Page 127 Align the palm rest to the latches on the upper case. Figure 5:45. Installing the Palm Rest (1 of 2) Secure the palm rest to the bezel latches . Figure 5:46. Installing the Palm Rest (2 of 2) 5-34 Service and Maintenance...
  • Page 128 Attach the 21 screws to secure the lower case. Figure 5:47. Attaching the Lower Case Screws Table 5:10. Lower Case Screws Screw Name Screw Type Quantity M 2.0 x 2.5 M 2.5 x 4.0 M 2.5 x 8.0 Service and Maintenance 5-35...

  • Page 129: Upper Case Removal

    Upper Case Removal Prerequisite: Palm Rest Removal on page 5-30 Remove the screw from the upper cover and the mainboard. Figure 5:48. Removing the Upper Case Screw From the right side, pry to release the upper case latches. Figure 5:49. Removing the Upper Case (1 of 2) 5-36 Service and Maintenance...
  • Page 130 Continue to pry the upper case through the top side and to the left. Figure 5:50. Removing the Upper Case (2 of 2) CAUTION: Cables are connected underneath the upper case. Do not completely lift the upper case. On the underside of the upper case, disconnect the power board cable connector from the mainboard connector.
  • Page 131 Disconnect the touchpad cable connector from the mainboard connector. Figure 5:52. Disconnecting the Touchpad Cable Remove the adhesive tape covering the keyboard cable connector. Figure 5:53. Removing the Adhesive Tape 5-38 Service and Maintenance...
  • Page 132 Disconnect the keyboard cable connector from the mainboard connector. Figure 5:54. Disconnecting the Keyboard Cable The following modules are found: • DC-In Module (A), see Keyboard Removal on page 5-73 • Speakers (B), see Speaker Removal on page 5-59 • LVDS Cable (C) •...

  • Page 133: Upper Case Installation

    Upper Case Installation Hold up the upper case and connect the touchpad cable connector to the mainboard connector. Figure 5:56. Connecting the Touchpad Cable Connect the keyboard cable connector to the mainboard connector. Figure 5:57. Connecting the Keyboard Cable 5-40 Service and Maintenance...
  • Page 134 Attach the adhesive tape covering the keyboard cable connector. Figure 5:58. Attaching the Adhesive Tape Connect the power cable connector to the mainboard connector. Figure 5:59. Connecting the Power Board Cable Service and Maintenance 5-41...
  • Page 135 Secure the upper case to the bezel latches . Figure 5:60. Installing the Upper Case Attach the screw to secure the upper case. Figure 5:61. Attaching the Upper Case Screw Install the palm rest (see Palm Rest Installation on page 5-33). 5-42 Service and Maintenance...
  • Page 136 Table 5:11. Upper Case Screw Screw Name Screw Type Quantity M 2.5 x 8.0 Service and Maintenance 5-43...

  • Page 137: Rtc Battery Removal

    RTC Battery Removal Prerequisite: Upper Case Removal on page 5-36 Using the plastic pry, push to release the RTC battery from its slot. Figure 5:62. Removing the RTC Battery (1 of 2) Remove the RTC battery. Figure 5:63. Removing the RTC Battery (2 of 2) 5-44 Service and Maintenance...

  • Page 138: Rtc Battery Installation

    RTC Battery Installation Insert the RTC battery to its slot and push to lock the battery in place. Figure 5:64. Installing the RTC Battery Install the upper case (see Upper Case Installation on page 5-40). Service and Maintenance 5-45...

  • Page 139: Mainboard Removal

    Mainboard Removal Prerequisite Upper Case Removal on page 5-36 Locate the WLAN antenna cables. Disconnect the main (black) and the auxillary (white) antenna cable connectors and remove from the guides of the lower case. Figure 5:65. Removing the Antenna Cables (1 of 2) Pull the auxillary (A) and the main (B) antenna cables to pass through the mainboard holes, detach the adhesive tapes (C), and then set the antenna cables aside.
  • Page 140 Disconnect the following from the mainboard connectors: • Left speaker cable connector (A) • LVDS cable connector (B) • Right speaker cable connector (C) • Microphone cable connector (D) • USB module cable connector (E) Figure 5:67. Disconnecting the Cable Connectors Remove the two screws securing the mainboard to the lower case.
  • Page 141 Pull the mainboard by the right side to release the left side connectors from the slots on the lower case. Figure 5:69. Removing the Mainboard On the underside of the mainboard, disconnect the DC-in cable connector from the mainboard connector. Figure 5:70.

  • Page 142: Mainboard Installation

    Mainboard Installation Connect the DC-in cable connector to the mainboard connector. Figure 5:71. Connecting the DC-In Cable Align the left side connectors of the mainboard to the slots on the lower case, and then push to install the mainboard. Figure 5:72. Installing the Mainboard Service and Maintenance 5-49...
  • Page 143 Secure the two (2) screws to the mainboard and the lower case. Figure 5:73. Securing the Mainboard Screws Connect the following to the mainboard connectors: • Left speaker cable connector (A) • LVDS cable connector (B) • Right speaker cable connector (C) •...
  • Page 144 Perform the following: Route the auxillary antenna cable (A, white) by the white line on the left side of the mainboard until it pass through the mainboard hole (C). Route the main antenna cable (B, black) by the white line on the right side of the mainboard until it pass through the mainboard hole (D).
  • Page 145 Perform step 3 of the WLAN Module Installation on page 5-28. Table 5:12. Mainboard Screws Screw Name Screw Type Quantity M 2.5 x 4.0 5-52 Service and Maintenance...

  • Page 146: Thermal Module Removal

    Thermal Module Removal Prerequisite: Mainboard Removal on page 5-46 Disconnect the thermal module cable from the mainboard connector. Figure 5:77. Disconnecting the Thermal Module Cable Remove nine (9) screws securing the thermal module to the mainboard. Figure 5:78. Removing the Thermal Module Screws Service and Maintenance 5-53...
  • Page 147 Lift to remove the thermal module. Figure 5:79. Removing the Thermal Module 5-54 Service and Maintenance...

  • Page 148: Thermal Module Installation

    Thermal Module Installation Disconnect the thermal module cable from the mainboard connector. Figure 5:80. Installing the Thermal Module Attach the nine (9) screws to secure the thermal module to the mainboard. Figure 5:81. Securing the Thermal Module Screws Service and Maintenance 5-55...
  • Page 149 Connect the thermal module cable connector to the mainboard connector. Figure 5:82. Connecting the Thermal Module Cable Install the mainboard (see Mainboard Installation on page 5-49). Table 5:13. Thermal Module Screws Screw Name Screw Type Quantity M 2.0 x 5.0 M 2.5 x 4.0 M 2.3 x 3.2 5-56...

  • Page 150: Cpu Removal

    CPU Removal Prerequisite: Thermal Module Removal on page 5-53 Using a flat screwdriver, turn the captive screw 180º counter-clockwise to release the CPU. Figure 5:83. Removing the CPU (1 of 2) Lift to remove the CPU from the mainboard socket. Figure 5:84.

  • Page 151: Cpu Installation

    CPU Installation Align and place the CPU on the socket observing the markings on the socket. Figure 5:85. Installing the CPU (1 of 2) Using a flat screwdriver, turn the captive screw 180º clockwise to lock the CPU to the socket. Figure 5:86.

  • Page 152: Speaker Removal

    Speaker Removal Prerequisite: Upper Case Removal on page 5-36 Disconnect the left speaker cable connector from the mainboard connector. Figure 5:87. Removing the Left Speaker Cable Remove the two (2) screws securing the left speaker. Figure 5:88. Removing the Left Speaker Screws Service and Maintenance 5-59...
  • Page 153 Lift to remove the left speaker. Figure 5:89. Removing the Left Speaker Disconnect the right speaker cable connector from the mainboard connector. Figure 5:90. Removing the Right Speaker Cable 5-60 Service and Maintenance...
  • Page 154 Remove the two (2) screws securing the right speaker. Figure 5:91. Removing the Right Speaker Screws Lift to remove the right speaker. Figure 5:92. Removing the Right Speaker Service and Maintenance 5-61...

  • Page 155: Speaker Installation

    Speaker Installation Align and place the right speaker on its slot on the lower case. Figure 5:93. Installing the Right Speaker Attach the two (2) screws to secure the right speaker. Figure 5:94. Securing the Right Speaker Screws 5-62 Service and Maintenance...
  • Page 156 Connect the right speaker cable connector to the mainboard connector and hook the cable in place. Figure 5:95. Connecting the Right Speaker Cable Align and place the left speaker on its slot on the lower case. Figure 5:96. Installing the Left Speaker Service and Maintenance 5-63...
  • Page 157 Attach the two (2) screws to secure the left speaker. Figure 5:97. Installing the Left Speaker Screws Connect the left speaker cable connector to the mainboard connector. Figure 5:98. Connecting the Left Speaker Cable Table 5:14. Speakers Screws Screw Name Screw Type Quantity M 2.0 x 3.0...

  • Page 158: Usb Module Removal

    USB Module Removal Prerequisite Upper Case Removal on page 5-36 Locate the USB module (see Figure 5:55, page 5-39). Push the connector clips outwards to release the USB module cable connector. Figure 5:99. Disconnecting the USB Module Cable Remove the screw securing the USB module to the lower case. Figure 5:100.
  • Page 159 Pull back then lift to release the USB connector from the connector slots on the lower case. Figure 5:101. Removing the USB Module 5-66 Service and Maintenance...

  • Page 160: Usb Module Installation

    USB Module Installation Align the USB connectors to the connector slots on the lower case. Figure 5:102. Installing the USB Module Attach the screw to secure the USB module to the lower case. Figure 5:103. Securing the USB Module Screw Service and Maintenance 5-67...
  • Page 161 Attach the adhesive on the USB cable to the lower case (A) and connect the USB module cable connector to the mainboard connector (B). Figure 5:104. Connecting the USB Module Cable Table 5:15. USB Module Screws Screw Name Screw Type Quantity M 2.0 x 3.0 5-68...

  • Page 162: Power Board Removal

    Power Board Removal Prerequisite: Upper Case Removal on page 5-36 Locate the power board on the underside of the upper cover. Remove the screw securing the power board to the upper case. Figure 5:105. Removing the Power Board Screw Detach the protective tape. Figure 5:106.
  • Page 163 Lift ot remove the power board from the upper case. Figure 5:107. Removing the Power Board 5-70 Service and Maintenance...

  • Page 164: Power Board Installation

    Power Board Installation Align and place the power board on its slot on the upper case. Figure 5:108. Installing the Power Board Using the plastic pry, secure the power board adhesive. Figure 5:109. Securing the Protective Tape Service and Maintenance 5-71...
  • Page 165 Attach the screw to secure the power board to the upper case. Figure 5:110. Securing the Power Board Screw Install the upper case (see Upper Case Installation on page 5-40). Table 5:16. Power Board Screw Screw Name Screw Type Quantity M 2.0 x 3.0 5-72 Service and Maintenance...

  • Page 166: Keyboard Removal

    Keyboard Removal Prerequisite: Power Board Removal on page 5-69 Remove the protective tape covering the screws. Figure 5:111. Removing the Protective Tape Remove the 10 screws securing the keyboard support plate to the upper case. Figure 5:112. Removing the Keyboard Support Plate Screws Service and Maintenance 5-73...
  • Page 167 Slide up the keyboard support plate to release the upper case latches. Figure 5:113. Removing Keyboard Support Plate Lift to remove the keyboard from the upper case. Figure 5:114. Removing Keyboard 5-74 Service and Maintenance...

  • Page 168: Keyboard Installation

    Keyboard Installation Align and place the keyboard on the upper case. Figure 5:115. Installing the Keyboard Slide and push down the keyboard support plate to the latches on the upper case. Figure 5:116. Installing the Keyboard Support Plate Service and Maintenance 5-75...
  • Page 169 Attach the 10 screws to secure the keyboard support plate to the upper case. Figure 5:117. Securing the Keyboard Support Plate Screws Attach the protective tape to cover the screws. Figure 5:118. Securing the Protective Tape Install the power board (see Power Board Installation on page 5-71).
  • Page 170 Table 5:17. Keyboard Screws Screw Name Screw Type Quantity M 2.0 x 3.0 M 1.6 x 3.0 M 1.6 x 2.0 Service and Maintenance 5-77...

  • Page 171: Lcd Module Removal

    LCD Module Removal Prerequisite: Speaker Removal on page 5-59 Locate the WLAN antenna cables (see Figure 5:10, page 5-12). Disconnect the main (black) and the auxillary (white) antenna cable connectors and remove from the guides of the lower case. Figure 5:119. Removing the Antenna Cables (1 of 2) Pull the auxillary (A) and the main (B) antenna cables to pass through the mainboard holes, detach the adhesive tapes.
  • Page 172 Disconnect the following from the mainboard connectors: • LVDS cable connector (A) • Microphone cable connector (B) Figure 5:121. Disconnecting the Cable Connectors Remove the four (4) screws securing the LCD module hinges to the lower case. Figure 5:122. Removing the LCD Module Screws Service and Maintenance 5-79...
  • Page 173 Lift to remove the LCD module. Figure 5:123. Removing the LCD Module 5-80 Service and Maintenance...

  • Page 174: Lcd Module Installation

    LCD Module Installation Align and place the LCD module hinges to the lower case. Figure 5:124. Installing the LCD Module Attach the four (4) screws to secure the LCD module hinges to the lower case . Figure 5:125. Securing the LCD Module Screws Service and Maintenance 5-81...
  • Page 175 Route the microphone cable through the guides, attach the adhesive tapes to secure, and then connect the microphone cable connector to the mainboard connector. Figure 5:126. Connecting the Microphone Cable Route the LVDS cable through the guides and connect the LVDS cable connector to the mainboard connector.
  • Page 176 Perform the following: Route the auxillary antenna cable (A, white) by the white line on the left side of the mainboard until it pass through the mainboard hole (C). Route the main antenna cable (B, black) through the guides and by the white line on the right side of the mainboard until it pass through the mainboard hole (D).
  • Page 177 Table 5:18. LCD Module Screws Screw Name Screw Type Quantity M 2.5 x 4.0 5-84 Service and Maintenance...

  • Page 178: Dc-In Cable Removal

    DC-In Cable Removal Prerequisite LCD Module Removal on page 5-78 Lift the DC-in cable jack and the cable adhesive from the lower case. Figure 5:130. Removing the DC-In Cable Remove the DC-in cable completely from the guides on the lower case. Service and Maintenance 5-85...

  • Page 179: Dc-In Cable Installation

    DC-In Cable Installation Install the DC-in cable jack (A) and the cable adhesive (B) to their slots (Figure 5:131). Route the DC-in cable through the guides on the lower case. Figure 5:131. Installing the DC-In Cable Install the LCD module (see LCD Module Installation on page 5-81).

  • Page 180: Lcd Bezel Removal

    LCD Bezel Removal Prerequisite: LCD Module Removal on page 5-78 Use a screwdriver to crush the mylar covers, and then remove the two (2) screws. Figure 5:132. Removing the LCD Bezel (1 of 3) From the bottom side, pry inwards to release the latches of the LCD bezel. Figure 5:133.
  • Page 181 Continue to pry to release the latches of the LCD bezel. Figure 5:134. Removing the LCD Bezel (3 of 3) 5-88 Service and Maintenance...

  • Page 182: Lcd Bezel Installation

    LCD Bezel Installation Align the LCD panel hinges to the LCD bezel. Figure 5:135. Installing the LCD Bezel (1 of 4) Secure the LCD bezel latches. Figure 5:136. Installing the LCD Bezel (2 of 4) Service and Maintenance 5-89...
  • Page 183 Attach the two (2) screws to secure the LCD bezel to the LCD module. Figure 5:137. Installing the LCD Bezel (3 of 4) Attach new adhesive mylars to cover the two (2) screws. Figure 5:138. Installing the LCD Bezel (4 of 4) Install the LCD module (see LCD Module Installation on page 5-81).
  • Page 184 Table 5:19. LCD Bezel Screws Screw Name Screw Type Quantity M 2.5 x 4.0 Service and Maintenance 5-91...

  • Page 185: Ccd Module Removal

    CCD Module Removal Prerequisite: LCD Bezel Removal on page 5-87 Disconnect the camera cable connector from the camera module. Figure 5:139. Removing the Camera Module (1 of 2) Lift to remove the camera module. Figure 5:140. Removing the Camera Module (2 of 2) 5-92 Service and Maintenance...

  • Page 186: Ccd Module Installation

    CCD Module Installation Connect the camera cable connector. Figure 5:141. Installing the Camera Module (1 of 2) Align and attach the camera module to the slot on the LCD module. Figure 5:142. Installing the Camera Module (2 of 2) Install the LCD bezel (see LCD Bezel Installation on page 5-89).

  • Page 187: Lcd Panel Removal

    LCD Panel Removal Prerequisite: LCD Bezel Removal on page 5-87 Remove the four (4) screws securing the LCD panel to the LCD cover. Figure 5:143. Removing the LCD Panel Screws Remove the metallic tape securing the LVDS cable. Figure 5:144. Removing the Metallic Tape 5-94 Service and Maintenance...
  • Page 188 Remove the camera cable connector from camera module. Figure 5:145. Disconnecting the Camera Cable Lift to remove the LCD panel. Figure 5:146. Removing the LCD Panel Service and Maintenance 5-95...
  • Page 189 On the underside of the LCD panel, lift to remove the camera cable from the LCD panel. Figure 5:147. Removing the LVDS Cable Remove the protective tape covering the LVDS cable connector. Figure 5:148. Removing the Protective Tape 5-96 Service and Maintenance...
  • Page 190 Disconnect the LVDS cable connector from the LCD panel connector. Figure 5:149. Disconnecting the LVDS Cable Service and Maintenance 5-97...

  • Page 191: Lcd Panel Installation

    LCD Panel Installation Connect the LVDS cable connector to the LCD panel connector. Figure 5:150. Connecting the LVDS Cable Attach the protective tape to cover the LVDS cable connector. Figure 5:151. Securing the Protective Tape 5-98 Service and Maintenance...
  • Page 192 Attach the camera cable to the LCD panel. Figure 5:152. Installing the LVDS Cable Place the LCD panel onto the LCD cover. Figure 5:153. Installing the LCD Panel Service and Maintenance 5-99...
  • Page 193 Connect the camera cable connector to the camera module connector. Figure 5:154. Connecting the Camera Cable Secure the LVDS cable with the metallic tape. Figure 5:155. Securing the Metallic Tape 5-100 Service and Maintenance...
  • Page 194 Attach the four (4) screws to secure the LCD panel to the LCD cover. Figure 5:156. Securing the LCD Panel Screws Install the LCD bezel (see LCD Bezel Installation on page 5-89). Table 5:20. LCD Panel Screws Screw Name Screw Type Quantity M 2.5 x 4.0 Service and Maintenance...

  • Page 195: Lcd Panel Bracket Removal

    LCD Panel Bracket Removal Prerequisite: LCD Panel Removal on page 5-94 Remove the six (6) screws to detach the LCD panel brackets from the LCD panel. Figure 5:157. Removing the LCD Panel Brackets 5-102 Service and Maintenance...

  • Page 196: Lcd Panel Bracket Installation

    LCD Panel Bracket Installation Attach the six (6) screws to secure the LCD panel brackets to the LCD panel. Figure 5:158. Installing the LCD Panel Brackets Install the LCD panel (see LCD Panel Installation on page 5-98). Table 5:21. LCD Panel Bracket Screws Screw Name Screw Type Quantity...

  • Page 197: Wlan Antenna Removal

    WLAN Antenna Removal Prerequisite: LCD Panel Removal on page 5-94 Remove main (black) and the auxillary (white) antenna cables from the guides on the LCD cover. Figure 5:159. Removing the Antenna Cables Remove the auxillary antenna. Figure 5:160. Removing the WLAN Antennas (1 of 2) 5-104 Service and Maintenance...
  • Page 198 Remove the main antenna. Figure 5:161. Removing the WLAN Antennas (2 of 2) Service and Maintenance 5-105...

  • Page 199: Wlan Antenna Installation

    WLAN Antenna Installation Attach the main (black) WLAN antenna on the upper right corner of the LCD cover. Figure 5:162. Installing the WLAN Antennas (1 of 3) Attach the auxillary (white) WLAN antenna on the upper left corner of the LCD cover. Figure 5:163.
  • Page 200 Route the WLAN antenna cables through the guides on the LCD cover. Figure 5:164. Installing the WLAN Antennas (3 of 3) Service and Maintenance 5-107...

  • Page 201: Microphone Module Removal

    Microphone Module Removal Prerequisite: LCD Panel Removal on page 5-94 On the LCD cover, remove the metallic tape securing the microphone cable. Figure 5:165. Removing the Microphone Module (1 of 2) Lift to remove the microphone from the slot on the LCD cover. Figure 5:166.

  • Page 202: Microphone Module Installation

    Microphone Module Installation Install the microphone into the slot on the LCD cover. Figure 5:167. Installing the Microphone Module (1 of 2) Attach the metallic tape to secure the microphone cable on the LCD cover. Figure 5:168. Installing the Microphone Module (2 of 2) Install the LCD panel (see LCD Panel Installation on page 5-98).
  • Page 203 CHAPTER Field Replaceable Unit List FRU (Field Replaceable Unit) List ......6-2 Exploded Diagram ..........6-3 Main Assembly .

  • Page 204: Chapter 6. Fru (Field Replaceable Unit) List

    NOTE: To scrap or to return the defective parts, users should follow local government ordinances or regulations on proper disposal, or follow the rules set by the regional Acer office on how to return the defective parts. FRU (Field Replaceable Unit) List...

  • Page 205: Exploded Diagram

    Exploded Diagram Main Assembly Figure 6:1. Main Assembly Exploded Diagram FRU (Field Replaceable Unit) List...
  • Page 206 Table 6:1. Main Assembly Exploded Diagram Description Acer P/N KEYBOARD KB.I170A.410 UPPER CASE 60.M03N2.002 MAINBOARD 23.M03N2.001 THERMAL MODULE 60.M02N2.001 USB BOARD WITH FFC 55.M03N2.002 SPEAKER L 23.M03N2.004 SPEAKER R 23.M03N2.001 LOWER CASE 60.M03N2.003 FRU (Field Replaceable Unit) List...

  • Page 207: Lower Cover Assembly

    Lower Cover Assembly Figure 6:2. Lower Cover Assembly Exploded Diagram Table 6:2. Lower Cover Assembly Exploded Diagram Description Acer P/N UNILOAD DOOR 60.M03N2.005 HDD BRACKET 33.M03N2.003 LOWER CASE 60.M03N2.003 FRU (Field Replaceable Unit) List...

  • Page 208: Upper Cover Assembly

    Upper Cover Assembly Figure 6:3. Upper Cover Assembly Exploded Diagram Table 6:3. Upper Cover Assembly Exploded Diagram Description Acer P/N TP SUPPORT RUBBER 47.M03N2.010 TP FFC 50.M03N2.001 KB SUPPORT PLATE 33.M03N2.001 PALMREST W/ TP 60.M04N2.001 UPPER CASE 60.M03N2.002 FRU (Field Replaceable Unit) List...

  • Page 209: Lcd Assembly

    LCD Assembly Figure 6:4. LCD Assembly Exploded Diagram Table 6:4. LCD Assembly Exploded Diagram Description Acer P/N LCD BEZEL W/ COMS MYLAR 60.M03N2.008 ASSY LED LCD MODULE 15.6” WXGA GLARE 6M.M04N2.001 W/ ANTENNA X 2, CCD 1.3M, BLACK CAMERA 1.3M HD 57.M03N2.001...
  • Page 210 Table 6:4. LCD Assembly Exploded Diagram Description Acer P/N LVDS CABLE 50.M03N2.004 LCD BRACKET R 33.M03N2.007 LCD BRACKET L 33.M03N2.007 ANTENNA WLAN-MAIN 50.M03N2.003 ANTENNA WLAN-AUX 50.M03N2.002 MIC SET 23.M03N2.002 LCD COVER 60.M04N2.002 FRU (Field Replaceable Unit) List...

  • Page 211: Fru List

    FRU List CATEGORY Description Part No. BOARD Foxconn 3rd WiFi 2x2 AGN+ BT4.0 Atheros NI.23600.102 WB222 Liteon 3rd WiFi 2x2 AGN+ BT4.0 Atheros WB222 NI.23600.103 Foxconn 3rd WiFi 2x2 AGN+ BT4.0 Broadcom 43228+20702 (WiFi 43228 2x2 DB AGN+BT4.0 NI.23600.100 20702) POWER BOARD W/ FFC 55.M03N2.001 USB BOARD W/ FFC...
  • Page 212 CATEGORY Description Part No. POWER CORD BRAZIL 3 PIN 27.SAD02.001 ANTENNA WLAN-AUX 50.M03N2.002 ANTENNA WLAN-MAIN 50.M03N2.003 LVDS CABLE 50.M03N2.004 EDP CABLE 50.M03N2.005 CASE/COVER/BRACKET ASSEMBLY PALMREST W/ TP - IMR BLACK 60.M04N2.001 PALMREST W/ TP - IMR GRAY 60.M03N2.001 UPPER CASE 60.M03N2.002 LOWER CASE W/ CAP MYLAR 60.M03N2.003...
  • Page 213 6M.M03N2.001 ODD BD COMBO MODULE 6M.M03N2.002 ODD BD RW MODULE 6M.M03N2.004 KEYBOARD Keyboard ACER GF7T_A10B GF7T Internal 17 KB.I170A.410 Standard 103KS Black US International Texture Keyboard ACER GF7T_A10B GF7T Internal 17 KB.I170A.394 Standard 103KS Black Greek Texture Keyboard ACER GF7T_A10B GF7T Internal 17 KB.I170A.384...
  • Page 214 CATEGORY Description Part No. Keyboard ACER GF7T_A10B GF7T Internal 17 KB.I170A.409 Standard 104KS Black UK Texture Keyboard ACER GF7T_A10B GF7T Internal 17 KB.I170A.393 Standard 104KS Black German Texture Keyboard ACER GF7T_A10B GF7T Internal 17 KB.I170A.406 Standard 104KS Black Swiss/G Texture Keyboard ACER GF7T_A10B GF7T Internal 17 KB.I170A.385...
  • Page 215 CATEGORY Description Part No. Keyboard ACER GF7T_A10B GF7T Internal 17 Standard 104KS Black Brazilian Portuguese KB.I170A.386 Texture Keyboard ACER GF7T_A10B GF7T Internal 17 KB.I170A.397 Standard 107KS Black Japanese Texture ASSY LED LCD MODULE 15.6"W WXGA GLARE 6M.M04N2.001 w/ ANTENNA*2, CCD 1.3M, BLACK ASSY LED LCD MODULE 15.6"W WXGA GLARE...
  • Page 216 CATEGORY Description Part No. HEATSINK THERMAL MODULE - UMA W/O FAN 60.RZFN2.001 THERMAL MODULE - THAMES W/FAN 60.M0HN2.001 SPEAKER MIC SET 23.M03N2.002 SPEAKER - R 23.M03N2.003 SPEAKER - L 23.M03N2.004 MISCELLANEOUS LCD SCREW MYLAR 47.M03N2.001 ODD SCREW MYLAR 47.M03N2.002 THERMAL MYLAR 47.M03N2.005 POWER PCB MYLAR 47.M03N2.006...

  • Page 217: Screw List

    Screw List CATEGORY Description Part No. SCREWS SCREW 2.5D 4L K 5.5D NI NL 86.M03N2.001 SCREW 2.45D 8.0L K 5.5D 0.8T ZK NL 86.M03N2.002 SCREW 2D 2.5L K 4.05D NI NL 86.M03N2.003 SCREW 1.98D 3.0L K 4.6D 0.8T ZK NL 86.M03N2.004 SCREW 2D 5L K 4.6D NI NL 86.M03N2.005...

  • Page 218: Chapter 7. Test Compatible Components

    CHAPTER Test Compatible Components Test Compatible Components ......7-2 Microsoft® Windows® 7 Environment Test ......7-2...

  • Page 219: Aspire V3-5510

    Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its ® system functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
  • Page 220 Vendor Type Description Part No. Battery PANASONIC AS10D51, for 60001535 new IC max1787 Li-Ion 3S2P 6CELL2.2 BT.00605.072 PANASONIC PANASONIC 6 cell 4400mAh Main COMMON Battery SIMPLO AS10D Li-Ion 3S2P 60002162 SIMPLO 6CELL2.2 LGC 6 cell 4400mAh Main BT.00607.126 COMMON ID:AS10D73 Battery SIMPLO AS10D Li-Ion 3S2P 60002162 SIMPLO 6CELL2.2...
  • Page 221 Vendor Type Description Part No. HDD HGST 2.5" 5400rpm 320GB 60002005 HGST HTS543232A7A384,0J28213,Eagle N320GB5.4KS KH.32007.017 B7, 320G/P 7mmzh SATA 8MB LF+HF F/W:DA4788 HDD SEAGATE 2.5" 5400rpm 60002036 N320GB5.4KS_ 320GB ST320LT020/9YG142-188, KH.32001.021 SEAGATE Sapta 15,320G/P SATA 8MB LF+HF F/W:0001SDM1 7mmzh HDD TOSHIBA 2.5" 5400rpm 60001922 N320GB5.4KS_ 320GB MK3259GSXP, Capricorn...
  • Page 222 Vendor Type Description Part No. HDD TOSHIBA 2.5" 5400rpm 60001922 N750GB5.4KS_ 750GB MK7559GSXP, 375G/P, KH.75004.001 TOSHIBA DIGI Capricorn BS, 4K drive SATA 8MB LF+HF F/W:GN003J HDD HGST 2.5" 5400rpm 750GB 60002005 HGST N750GB5.4KS_ HTS547575A9E384, Jet B, 375G/P KH.75007.004 SATA 8MB LF F/W:DA3872 HDD WD 2.5"...
  • Page 223 Vendor Type Description Part No. 60024207 Memory KINGSTON SO-DIMM KINGSTON-FAR SO2GBIII13 DDRIII 1333 2GB KN.2GB07.006 EAST ACR256X64D3S13C9G LF+HF Memory ELPIDA SO-DIMM DDRIII 60004668 ELPIDA SO2GBIII13 1600 2GB EBJ20UF8BDU0-GN-F KN.2GB09.012 LF+HF 256*8 38nm Memory A-DATA SO-DIMM DDRIII 60001955 A-DATA SO2GBIII13 KN.2GB0C.008 1333 2GB AD73I1B0873EV LF+HF Memory HYNIX SO-DIMM DDRIII 60002045 HYNIX...
  • Page 224 Vendor Type Description Part No. ODD PIONEER BD COMBO 60001939 NBDCB6XS 12.7mm Tray 6X BDC-TD03RT KO.00605.002 PIONEER LF+HF W/O bezel SATA (Win7) ODD PANASONIC BD COMBO 60001535 NBDCB6XS 12.7mm Tray 6X UJ160ABAA1-B KO.00607.001 PANASONIC LF+HF W/O bezel SATA win7 ODD PANASONIC BD RW 12.7mm 60001535 NBDRW Tray 6X UJ240 W/O bezel SATA...
  • Page 225 60002168 AMD AMD A70M FCH AMD NB Chipset A70M KI.22600.060 SB Chipset 9999995 ONE KI.22800.011 TIME VENDER Keyboard Keyboard ACER GF7T_A10B GF7T 10001044 GF7T_A10B Internal 17 Standard Black NONE KB.I170A.293 CHICONY Y2010 Acer Legend Texture 10017383 Atheros AR8151L Atheros AR8151L NI.22400.048...
  • Page 226 Vendor Type Description Part No. Audio Codec 10004786 ALC271X_VB6 Realtek ALC271X_VB6 QFN-48 LZ.21000.161 REALTEK A Cover Glossy Black 60014273 NISSHA A Cover Glossy Black IMR VA57AP LZ.21000.183 IMR VA57AP Glossy Blue IMR 60014273 NISSHA A Cover Glossy Blue IMR VA57AP LZ.21000.191 VA57AP Glossy Gray IMR...
  • Page 227 Vendor Type Description Part No. Card Reader 5 in 1-Build in MS, MS Pro, SD, SC, PLM00014 ODM 5 in 1-Build in CR.21500.013 Software 10000981 MISC McAfee Antivirus application McAfee SR.23900.001 Wireless LAN Foxconn 3rd WiFi 2x2 AGN+ BT4.0 10001018 HON 3rd WiFi 2x2 Broadcom 43228+20702 (WiFi NI.23600.100...
  • Page 228 CHAPTER Online Support Information Online Support Information ....... .8-2 Introduction ........... . 8-2...

  • Page 229: Chapter 8. Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.

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