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8
Troubleshooting
If you have trouble with your device, try
these procedures before you contact a
service professional.
Contacting a service centre
If you have attempted the
troubleshooting solution and are still
having problems with your device, make
a note of the following information and
contact your local dealer or Samsung
after-sales service:
• Model number(s) of your device
• Serial number(s) of your device
• A clear description of the problem
When contacting Samsung, use the
contact phone numbers, web addresses,
or postal addresses for your region of
residence.
When you try to turn on your device,
the following messages may appear:
Try this to solve the
Message
problem:
SIM Failure Ensure that the SIM card is
installed correctly.
Enter SIM
When using the device for
PIN
the first time or when the
PIN requirement is
enabled, you must enter
the PIN supplied with the
SIM card. To disable this
feature, press <Start> →
Settings → Security →
Disable SIM PIN.
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