Accessories; Troubleshooting - Alcatel One Touch M'pop 5020 User Manual

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Accessories .......................

The latest generation of ALCATEL ONE TOUCH mobile phones offers
a built-in handsfree feature that allows you to use the telephone from a
distance, placed on a table for example. For those who prefer to keep
their conversations confidential, an earpiece is also available known as
the headset.
1. Charger
2. Battery
3. USB cable
4. Stereo headset
Only use your telephone with the ALCATEL ONE TOUCH
batteries, chargers and accessories in your box.
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Troubleshooting ................

Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge (
• Avoid storing large amounts of data in your phone as this may affect its
performance.
• Use Factory date reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the power key and the Volume up key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Android Manager before doing
formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
• Check the battery power level, charge for at least 20 minutes.
• If it still does not work, please reset the phone using the Power key
and the Volume up key.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone,
and make sure the Power key is not mis-contacted due to unlocked
screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to
display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to
+40°C).
) the battery for optimal operation.
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