Brother P-touch 9700PC User Manual page 39

Problem
The baud rate cannot be set using the
Change Baud Rate Wizard or the
Brother printer utilities.
I want to reset the printer/delete the
data transferred from computer.
I want to cancel the current printing job.
Data cannot be sent from a device
plugged into the USB Direct Interface
on the front of the printer, or
a connected device cannot be used
(PT-9800PCN only).
• An error occurred during installation.
• Installation cannot be performed
with the CD-ROM.
• I would like more information about
the Add-Ins.
• I do not understand how to connect
to a database.
38
• Error 99: The computer cannot detect the printer.
- Make sure that the printer is turned on.
- Make sure that the interface cable is connected correctly.
- Make sure that the COM port where the printer is connected
is the same COM port selected in the Change Baud Rate
Wizard. (Many computers have more than one COM port
and COM2 may have been mistakenly selected in the
Change Baud Rate Wizard.)
• Error 1 or Error 5: The serial port of the computer cannot
be used.
When another serial connection device is using the same
COM port, labels cannot be printed. Change the COM
port for the serial connection device or connect the printer
to a COM port that is not being used.
To reset the printer, press and hold the power button to turn
off the printer. Then, hold down the power button for two
seconds. Continue holding down the power button, and press
the Feed/Cut button six times. The printer will then reset. All
the transferred data from the computer will be deleted and all
printer settings will be reset to the factory settings.
Make sure that the printer is on, and then briefly press the
power button on the front of the printer.
• The connected device is incompatible with the
PT-9800PCN.
If the LED display on USB Direct Interface is flashing in
red, either the device is incompatible with the printer or
the device consumes too much power. In either case,
the device cannot be used with the PT-9800PCN.
• The buffer of the PT-9800PCN is full.
If the LED flashes in red while connected devices are
being used, the buffer of the PT-9800PCN may have
become full. Stop the data transmission, wait until the
data buffered in the PT-9800PCN has been processed,
and then unplug the device and plug it in again.
Visit http://solutions.brother.com/
See the "Software User's Guide" (PDF).
Solution