Table of Contents
Advertisement
4. SERVICE INFORMATION
In the event that your bracket should require servicing, please follow these instructions:
1. Call EAW Commercial Tech Support at 1-888-337-7404, 7 am to 5 p.m. PST (Monday-
Friday), to verify the problem and obtain a Return Authorization (RA) Number. Be sure to
have the serial number of the unit when you call. You must have a Return Authorization
Number in order to obtain warranty service at an authorized service center. You can also
e-mail EAW Commercial Tech Support at: support@eawcommercial.com
2. Pack the unit in its original packaging. THIS IS VERY IMPORTANT. LOUD Technologies
is not responsible for any damage that occurs during shipping due to non-conventional
packaging. Original packaging helps to minimize the possibility of shipping damage.
3. Include a legible note stating your name, (no P.O. boxes), daytime phone number, Return
Authorization Number, and a detailed description of the problem, including how we can
duplicate it.
4. Write the Return Authorization Number in BIG BOLD PRINT on the top of the box.
5. Tech Support will tell you where to ship the unit when you call for an RA Number. We
suggest insurance for all forms of cartage.
5. EAW COMMERCIAL WARRANTY
Warranty: LOUD Technologies Inc. requires its authorized EAW Commercial distributors to
abide by the following warranty terms for all EAW Commercial brand products (all dates
are from the date of delivery from an Authorized EAW Commercial Distributor to the end
user/installation site): Loudspeakers – 5 years; Active Electronics – 5 years; Accessories
– 2 years.
What Is Covered: Defects in workmanship and materials and against malfunctions. EAW
Commercial distributors must remedy all such defects and malfunctions without charge
for parts or labor if the warranty applies. Final determination of warranty coverage lies
solely with each authorized EAW Commercial distributor.
What Is Not Covered: This warranty does not extend to damage or malfunctions
resulting from, but not limited to, shipment, improper installation, misuse, neglect,
abuse, normal wear, accident, or to any product on which the serial number has been
modified or removed. Exterior defects in or damage to the exterior appearance are
specifically excluded from this warranty. EAW Commercial distributors shall not be liable
for incidental or consequential damages resulting from the use of EAW Commercial
products. Repairs and/or modifications by other than an Authorized EAW Commercial
Distributor automatically voids this warranty.
11
CF-1LZ/CF-1TX–
Advertisement
Table of Contents
