Toyota All Models Inspection Standards Manual
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Toyota All Models Inspection Standards Manual

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Inspection Standards Manual
Vehicle
Inspection
Appearance
Mechanical
Detailing
Records
Display
Inspections
Eligibility
Check Sheet
Repair

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Summary of Contents for Toyota All Toyota Models

  • Page 1 Inspection Standards Manual Vehicle Inspection Appearance Mechanical Detailing Records Display Inspections Eligibility Check Sheet Repair...
  • Page 2 INTRODUCTION The TCUV Inspection Standards Manual As the TCUV Program evolves and changes, incorporates interactive features allowing the manual will also change. Note the version direct access to information by simply clicking number and date on the bottom of each page a hyperlink.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Vehicle Eligibility ............... . 1 Inspection Check Sheet .

  • Page 4: Vehicle Eligibility

    Any source, including trade-ins and purchases from private individuals, other dealers, wholesalers and auctions. To be eligible for certification, vehicle must have been previously sold by Toyota Motor Sales, U.S.A., Inc. Vehicles sold by Servco Toyota Hawaii, Toyota de Puerto Rico and Toyota Canada Inc. do not qualify for certification. Sale Type Sale or lease to retail individuals, fleet accounts and commercial users are permitted.

  • Page 5: Inspection Check Sheet

    perforatIon. apart tear...
  • Page 6 10-TCV-04520 ©2010 Toyota Motor Sales, U.S.A., Inc. 00310-00104 Rev. 9/10...

  • Page 7: Mechanical Standards And Process Notes

    (SSCs) that have NOT been completed must be completed prior to release of the vehicle from the service department. Check original dealer code to confirm original sale by a Toyota Motor Sales, U.S.A., Inc., dealership. First two (2) digits of selling dealer code must be 01 –...
  • Page 8 Vehicle operates properly during warm-up conditions. Hesitation or backfire may indicate dirty or clogged fuel injectors. Clean with Toyota Pressurized Fuel Injector Cleaner. Engine performs properly during operating temperature. Engine reaches normal operating temperature.
  • Page 9 Adjust as necessary. Windshield washer fluid sprays properly. Wiper blades clear glass properly. Consider replacing with Toyota genuine wiper inserts. Wipers return to correct position when off. Speedometer functions properly. Odometer application registers mileage in every mode.
  • Page 10 MECHANICAL STANDARDS AND PROCESS NOTES II. Road Test (Continued) Item Criteria Comments Heater operates properly. A/C or heater noise can be result of bent or incorrectly positioned piping due to accident damage or incorrect installation. A/C operates properly. A/C and heater performance should be checked during engine warm-up and hot idle tests.
  • Page 11 OEM-equipped tires, but it does not have to be the same brand as four tires on ground. Brake calipers and lines operate properly with no signs of damage. If brake pads are to be replaced, use of Toyota genuine parts is recommended. Mechanical Notes 10/10...
  • Page 12 MECHANICAL STANDARDS AND PROCESS NOTES III. Frame, Structure and Underbody (Continued) Item Criteria Comments The brake system contains all needed equipment (shim kit, pins, rattle clips, etc.). Brake pad/shoe linings have a minimum thickness of 50% remaining. Many brake pads can be measured without removing wheels. Brake rotors/drums within specifications with no abnormal grooving and discoloration.
  • Page 13 All required under-hood labels and decals are present and readable. Air filter in good condition. Air filter is clean and functioning properly. Use of genuine Toyota filter is required if air filter must be replaced. Battery has no visible damage.
  • Page 14 MECHANICAL STANDARDS AND PROCESS NOTES V. Under Hood (Continued) Item Criteria Comments Check for evidence of oil gel. Closely examine oil pan drain plug, filler cap, oil filter and old oil for signs of sludge and/or abuse. If symptoms exist, further examination such as removal of oil pan and/or valve covers may be required to confirm problem.
  • Page 15 MECHANICAL STANDARDS AND PROCESS NOTES VI. Functional and Walkaround (Continued) Item Criteria Comments Taillights operate properly. Brake lights operate properly. Some vehicles have brake lights in the trunk lids or tailgates. Side marker lights operate properly. Backup lights operate properly. License plate lights operate properly.
  • Page 16 Cracks, sand blasting, non-repairable bull’s-eyes and star breaks, and any damage that might obstruct the vision of the driver requires the glass be replaced. The use of genuine Toyota glass is recommended. No improper glass repairs. Window tinting is clear and conforms to local requirements.
  • Page 17 • Use only the driver’s floor mat designed specifically for the model and model year of your vehicle, such as Toyota Genuine floor mats. • Always properly secure the driver’s floor mat using the retaining hooks.
  • Page 18 MECHANICAL STANDARDS AND PROCESS NOTES VI. Functional and Walkaround (Continued) Item Criteria Comments Rear defogger operates properly. A repair kit and procedure are available for repairing grid lines if damage is not too extensive. Luggage compartment light operation and trim appearance. Some vehicles may exhibit correct operation of trunk-lid-mounted lamps only when the lid is UP.
  • Page 19 Any non-Toyota accessories are specifically excluded from coverage under the TCUV Limited Warranty. Customers should be made aware, at the time of sale, of any non-Toyota accessory items installed on their vehicle that will not be covered by the TCUV Limited Warranty.
  • Page 20 MECHANICAL STANDARDS AND PROCESS NOTES VI. Functional and Walkaround (Continued) Item Criteria Comments Removal of unacceptable aftermarket items. • CB and two-way radios and antennas. • Non-OEM cellular phones and/or mounting devices and antennas. • Aftermarket “boom boxes” and/or oversized speakers. VII.
  • Page 21 MECHANICAL STANDARDS AND PROCESS NOTES VII. Additional Inspection Items (Continued) Item Criteria Comments Truck bedliner is in good condition and secured. Tailgate operates properly. Backup camera operates properly. Bluetooth searches for signal. ® SOS (Safety Connect) light illuminates green. While the vehicle is running, check to see if the SOS button LED is green.

  • Page 22: Mechanical Standards And Process Notes

    MECHANICAL STANDARDS AND PROCESS NOTES VIII. Hybrid Components Item Criteria Comments Hybrid battery. Battery control module (battery voltage sensor). Hybrid power management control module. Inverter coolant level. Verify that the inverter coolant level is above the LOW level and that the coolant is circulating (Ready Light ON, in Park, Parking Brake ON).

  • Page 23: Explanation Of Structural (Frame/Unibody) Damage

    Accurate dimensional measuring and Most Toyota vehicles are manufactured with a unitized body/frame wheel alignment inspection may be required to identify this type of (unibody) construction.

  • Page 24: Explanation Of Structural (Frame/Unibody) Damage

    It may be hinge damage or • Check for the presence of shims or washers. Toyota vehicles adjustment, but incorrect body alignment may also be the cause. are manufactured to tolerances of approximately ±0.5 mm;...

  • Page 25: Explanation Of Excessive Body Damage

    • Any sign that the airbag(s) have been painted. • Poor previous paint/body repair. Look for paint on moldings, • Any item that does not meet the intent and spirit of the Toyota door handle gaskets and weather strips and for overspray and Certified Used Vehicle Program.

  • Page 26: Tcuv Detailing Process

    TCUV DETAILING PROCESS STEP 1: EXTERIOR CLEANING PURPOSE: To clean the exterior so that you can clearly see the paint condition and any hidden damage; to produce a clean surface to buff, polish and wax. Procedure Why Do This Product Equipment Tips 1.
  • Page 27 TCUV DETAILING PROCESS STEP 1: EXTERIOR CLEANING (Continued) Procedure Why Do This Product Equipment Tips 6. Rinse thoroughly • Cut-off hose bib for Remove metal water quick rinsing and hose end (male) to avoid reduced sudsing scratching paint 7. Spray water-based Do not use To produce a satin- •...
  • Page 28 TCUV DETAILING PROCESS STEP 2: INTERIOR CLEANING PURPOSE: To remove dirt, stains and odors; make interior look as good as possible; identify any carpet, upholstery or trim repairs that need to be done. Procedure Why Do This Product Equipment Tips 1.
  • Page 29 TCUV DETAILING PROCESS STEP 2: INTERIOR CLEANING (Continued) Procedure Why Do This Product Equipment Tips 7. Condition leather Clean leather and restore • Leather conditioner • Wipe on with applicator; Do not use solvent or surfaces as required suppleness containing lanolin buff dry with towel water-based dressings;...
  • Page 30 TCUV DETAILING PROCESS STEP 3: EXTERIOR DRESSING PURPOSE: To prepare the exterior for buffing, polishing and waxing; to protect vinyl surfaces from residue and to make final cleanup easier and faster. Procedure Why Do This Product Equipment Tips 1. Remove road tar To prevent tar from •...
  • Page 31 TCUV DETAILING PROCESS STEP 4: BUFFING AND WAXING PURPOSE: To restore painted surfaces to an even, high luster; to remove surface scratches and swirl marks; to remove oxidation; to give the paint added durability while displayed on the lot. Procedure Why Do This Product Equipment...
  • Page 32 TCUV DETAILING PROCESS STEP 4: BUFFING AND WAXING (Continued) Procedure Why Do This Product Equipment Tips 6. Remove all buffing dust • Surface lubricant • Microfiber towels Pay particular attention and wax residue produce best results to cracks and crevices •...
  • Page 33 TCUV DETAILING PROCESS STEP 4A: PAINT RESTORATION TIPS PURPOSE: To identify paint condition and what restoration method will be the most efficient — yet least aggressive — to restore finish to TCUV standards. Paint Condition Poor Average Good Typical Problems •...
  • Page 34 TCUV DETAILING PROCESS STEP 4A: PAINT RESTORATION TIPS (Continued) Paint Condition Poor Average Good Step 4 • Apply paste wax by hand or orbital buffer • Buff with towel to high luster Tips • Foam pads are essential for • Use separate pads for compounds, •...

  • Page 35: Tcuv Detailing Process

    All interior cracks and crevices are clean e) Glass is free of dirt and streaks 2. Service Manager signs Inspection Required by Toyota Certified Used Vehicle Service Manager certifies that all TCUV Check Sheet Program rules standards have been met...

  • Page 36: Detailing And Appearance Repair Standards And Process Notes

    Wheels/wheel covers are clean. Brake dust must be removed. Non-acid wheel cleaners should be used on Toyota clear coat wheels to reduce risk of chemical etching. Wheel wells are clean. Wheel wells may be painted black or dressed to a moderate gloss.
  • Page 37 DETAILING AND APPEARANCE REPAIR PROCESS NOTES II. Engine Compartment Item Criteria Comments Engine compartment is clean. A minimum amount of baked-on cosmoline on the engine heat shield is acceptable. Under-hood heat insulator pad is clean. Avoid getting pad wet; dry-brushing will remove most dirt. Engine and compartment are properly dressed.
  • Page 38 Special Note: Toyota Motor Sales, U.S.A., Inc., does not require the use of any specific brand of reconditioning chemicals/supplies to bring vehicles to Toyota Certified standards. The use of any specific brand of reconditioning chemicals/supplies is at the sole discretion of dealership management.
  • Page 39 (25¢ coin). All dents must be repaired. Vehicle with a dent in zone Minor dents and dings may be removed after the detailing “A” at time of inspection by Toyota will result in vehicle receiving process using paintless dent removal techniques.
  • Page 40 APPEARANCE REPAIR STANDARDS AND PROCESS NOTES II. Interior Repairs Item Criteria Comments Interior leather, vinyl, plastic, carpet and fabric surfaces are free of holes, rips, tears, excessive wear or fading. No evidence of previous improper interior repairs. Poor-quality repairs, including mismatched color or texture, are not acceptable.

  • Page 41: Paint And Body Repair Zones A And B

    APPEARANCE REPAIR STANDARDS AND PROCESS NOTES Paint and Body Repair Zones A and B Zone A Zone B Zone A Zone B *Truck bed is classified as Zone B. Appearance Repair Standards 10/10...

  • Page 42: Records Standards

    RECORDS STANDARDS What paperwork must be completed? How long must the paperwork be retained? • TCUV Inspection Check Sheet with all required signatures. • All records must be retained for at least two years after the certified vehicle’s retail sale date. –...

  • Page 43: Display Standards

    • TCUVs may be displayed only at locations previously approved by display utilizes two separate and distinct display areas for passenger Toyota Motor Sales, U.S.A., Inc., as defined in the dealer agreement. vehicles and trucks/SUVs, it is permissible to have a separate TCUV truck display from TCUV passenger vehicles.

  • Page 44: Inspection Process

    2) Advise sales staff that vehicle is no longer a TCUV and cannot – “Pass” — Vehicle has passed TCUV certification standards. be demonstrated/sold as a Toyota Certified Used Vehicle. Dealer Action Required: None. 3) Remove vehicle from Actions Required: the segregated TCUV –...

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