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■ Application Program Problems
The application program freezes.
Remove the device battery, put it back on and turn on the
device.
Cannot add new data (for example, new contact, task
or calender entry).
Check the status of device memory. Is there enough
space? Delete some files if necessary.
Error occurs when playing music files or video clips.
• The music file or video clip format may not be
compatible with the Music Player. Check the file format
or convert it to an acceptable format on PC.
• When exchanging files, make sure that you put the files
in their specific folders in device memory or on the
memory card, otherwise the device may not be able to
recognize them correctly. For example, when copying
music files to the device memory/memory card, put
them in the folder named "audio" in the "Media files"
folder. The folders will be created automatically when
running their corresponding application programs. For
example, the "audio" folder will be created after you
run the Music player application program.
T r o u b l e s h o o t i n g I n f o r m a t i o n
■ Connection Problems
Cannot connect the device to PC using the data cable.
Check the following:
• Is the power of the device turned on?
• Has the USB connection mode on the device been set to PC
connect?
Cannot use the device as a GPRS modem to connect to
the Internet.
Check the following:
• Is the power of the device turned on?
• Has the USB connection mode on the device been set to
Modem?
• Is the APN Address correct?
• If the PC suite tool is installed, check that the port is not
occupied by the PC suite tool.
■ System Problems
Cannot turn on the device.
Check the following:
• Is the battery fully charged? Check the battery and fully
charge it if necessary.
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