Monster Diamond Tears EDGE Manual & Warranty page 13

ENGLISH
FORMAL WARRANTY CLAIM
HOW TO MAKE A CLAIM. In the event damage has occurred to Products, You must follow these instructions:
(1) Call Monster within two (2) months after You discover a Product Defect (or should have discovered it, if such
Product Defect was obvious); (2) Give a detailed explanation of how the damage occurred; (3) Obtain a Return
Authorization Number; (4) Upon receipt of a claim form (which may be sent to You after You filed Your Formal Warranty
Claim), fill out the claim form entirely; (5) Return the Products, shipping prepaid by You (to be refunded if You are
entitled to a remedy under the Scope of this Limited Warranty), to Monster for verification of damage, along
with a copy of Your original sales receipts and proof of purchase (UPC label or packing slip) for such Products,
the completed claim form, and printed Return Authorization Number on the outside of the return package
(the claim form will include instructions for return).
TELEPHONE NUMBERS. United States, Asia Pacific and Latin America: 1 877 800-8989 or 415-840-2000, Canada
866-348-4171, Ireland 353 65 68 69 354, Austria 0800-296-482, Belgium 0800-79201,Czech Republic 800-142471,
Denmark 8088-2128, Finland 800-112768, France 0800-918201, Germany 0800-1819388, Greece 800-353-12008, Italy
900-982-909, Netherlands 0800-0228919, Norway 800-10906, Russia 810-800-20051353, Spain 900-982-909, Sweden
020-792650, Switzerland 0800-834659, United Kingdom 0800-0569520
FURTHER PROCEEDINGS. Monster will determine whether a Product Defect existed. Monster may, at its discretion,
direct You to obtain a repair estimate at a service center. If a repair estimate is required, You will be instructed on
how to properly submit the estimate and the resulting invoice to Monster for payment. Any fees for repairs may be
negotiated by Monster.
TIMING. If You bring a Formal Warranty Claim and fully comply with all terms and conditions of this Limited Warranty,
Monster will use its best efforts to provide You with a remedy within thirty (30) days after receipt of Your Formal
Warranty Claim (if You reside in the United States - forty-five (45) days if You reside elsewhere), unless obstacles outside
Monster's control delay the process.
Ver.062706 – US ©2010 Monster, LLC
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