Troubleshooting - Metronic zapbox twin Manual

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Troubleshooting

• The screen displays "NO SIGNAL"
Two possible causes:
1 The program (channel) that you are trying to watch is no longer available via the transponder.
Buy a specialised magazine to check if the channel settings have changed or if the channel
has disappeared.
2 You are on another satellite broadcasting channels on the same frequency as the one you are
trying to watch.
• The screen remains black on one or more channels
The channel you are trying to watch is probably scrambled. Please note that an operator
can broadcast a scrambled channel with information that leads the receiver to believe that
the channel is free to view. The opposite scenario is also possible, for example with Canal +
programs which are not scrambled at specific times of the day.
Tip: The channel can be free to view at specific times of the day.
• The receiver requests a PIN code when you try to watch a channel
If you have not set up a confidential PIN code, enter "0000".
If you have installed a confidential PIN code but can't remember it, the receiver will need to
be reset. Please contact our Hotline for help.
• The receiver does not seem to be working properly or is locked
Proceed as follows, in the specified order:
1 - Switch the terminal off, then switch it back again.
2 - Disconnect the receiver from the mains power supply.
3 - Reset all factory settings (see section 16 on page 30).
• The volume level varies from one channel to another
Adjust the volume level as required.
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