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PROBLEMS AND SOLUTIONS GUIDE
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a
problem, please contact Power Wheels
Friday and 11 AM-5 PM (EST) Saturday. Or, contact your local Power Wheels
please visit us on-line at www.powerwheels.com, or call 1-800-348-0751.
PROBLEM
Vehicle does not run
16
®
Consumer Relations, toll-free at 1-800-348-0751 between 9 AM and 7 PM (EST) Monday through
POSSIBLE CAUSE
Undercharged battery
Charger is not working
Tripped thermal fuse
Loose wire or loose connectors
Dead battery
Electrical switch damage
Motor damage
®
authorized service center. For the location nearest you,
SOLUTION
Charge the battery. A new battery should have been charged for at
least 18 hours before using the vehicle for the first time. After first-
time use, recharge the battery for at least 14 hours after each use.
Never charge the battery longer than 30 hours.
Check all connectors. Make sure the charger connector is plugged
into the battery connector, and that the charger is plugged into
the wall.
Make sure power flow to the wall outlet is "ON".
There is no sure way to tell if your charger is working unless you
have a volt meter. If you suspect there is a problem with your
charger, contact your local Power Wheels
center. They can test your charger for you.
®
Each Power Wheels
6 Volt (4.0 Amp/Hr.) battery has a built-in
thermal fuse. A thermal fuse may "trip" and shut down operation
of the vehicle if the vehicle is overloaded or the driving conditions
too severe. Once a fuse has "tripped", release the power button
and wait 25 seconds before operating the vehicle again. To avoid
repeated automatic shutdowns, do not overload the vehicle by
exceeding the 40 lbs (18 kg) maximum weight capacity or by
towing anything behind the vehicle. Do not drive up hills or run
into fixed objects, which can cause the wheels to stop spinning
while power is still being supplied to the motors. If a thermal fuse
continually trips, contact your local Power Wheels
service center.
Check all wires and connectors. Make sure the motor harness
connector is plugged into the battery connector, and that there
are no loose wires around the motors.
If your battery is old or if you have not followed Battery Care
instructions, your battery may be dead. If you are unsure whether
or not the battery is dead, you can have it tested at your local
®
Power Wheels
authorized service center.
The electrical switches can become corroded due to exposure to
water or moisture, or can jam due to loose dirt, sand or gravel.
Contact your local Power Wheels
diagnosis and repair.
Contact your local Power Wheels
diagnosis and repair.
®
authorized service
®
authorized
®
authorized service center for
®
authorized service center for
K3034pr-0920
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