Troubleshooting - ION POWER PLAY LP Quick Start Manual

TROUBLESHOOTING

Refer to the following troubleshooting scenarios if you experience difficulty recording your vinyl
to your computer.
PROBLEM
I am not hearing any
audio when I am
recording.
I am experiencing poor
sound quality.
I cannot hear my
recordings when I try to
play them from my
computer.
While the turntable is
connected, I cannot
listen to any music from
my computer.
When recording into my
computer on Windows
Vista, my recordings are
mono instead of stereo.
My music is playing at a
strange pitch.
BEFORE RETURNING THE PRODUCT, please contact ION Audio or your retailer for
technical support. Contact information can be found in the Safety Instruction Booklet
CAUSE
Needle is not on
record.
Turntable not powered.
Cartridge connection is not
secure.
Vinyl record is dirty or
scratched.
Computer audio output not
set correctly.
Recording input properties
in Vista not set to "stereo".
Incorrect speed selected
on the turntable.
included with this product.
the
Place the needle on the record.
Make sure that the turntable is connected to a
computer that is powered on.
Cartridge must be securely connected to the tonearm
whenever you are using the turntable.
Try dusting off and gently wiping the surface of the
record before playing it.
In Windows XP, go to Start
Sounds and Audio Devices (on Windows XP) or Start
Control Panel
make sure that your computer's audio card is selected
as the Sound Playback device under the Audio tab.
In Vista, you may need to manually specify "stereo" for
the recording input.
Go to Start Control Panel
View). Then, click on the Recording tab and highlight
the Microphone input (USB Audio Codec). Click on
Properties to bring up the input settings. Next, click on
the Advanced tab and select "2 channel, 16 bit, 44100
Hz (CD quality)" in the Default Format pull-down
menu. Lastly, click Apply to accept the settings.
Make sure that you are playing your records at the
speed they were intended to be played.
between the different speeds (33, 45 or 78 RPM).
2
SOLUTION
Control Panel
Sound (on Windows Vista) and
Sound (in Classic
Select