Keyboard, Mouse, Or Pointing Device Problems - Lenovo ThinkStation Hardware Maintenance Manual

• Ensure that your computer is configured correctly to support the hard disk drives.
– If your computer is installed with five SATA hard disk drives, ensure that the SATA hard disk drive
enablement module (one to five hard disk drives) is installed.
– If your computer is installed with SAS hard disk drives, ensure that the SAS hard disk drive enablement
module (one to five hard disk drives) or the LSI MegaRAID SAS adapter is installed.
If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See
"Lenovo Solution Center" on page 53. If you need technical assistance, see "Getting information, help,
and service" on page 32.
"No Operating System Found" message or the system not starting from the correct
hard disk drive
Symptom: "No Operating System Found" message or the system not starting from the correct hard disk drive
Actions:
• Ensure that all hard disk drive signal cables and power cables are connected correctly. Refer to "Installing
or replacing a hard disk drive" on page 103.
• Ensure that the hard disk drive your computer starts from is listed as the first startup device in the Setup
Utility program. Refer to "Selecting a startup device" on page 57.
• If you are using RAID, ensure that you have configured the hard disk drives correctly. Refer to Chapter 7
"Configuring RAID" on page 61.
Note: In rare cases, the hard disk drive with the operating system might get corrupted or damaged. In such
cases, you might need to replace the hard disk drive. Refer to "Installing or replacing a hard disk drive"
on page 103. Additionally, you might need to recover the data on the hard disk drive, or restore the hard
disk drive to the factory default state. Refer to the Using the Rescue and Recovery workspace section in
User Guide for more information.
If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See
"Lenovo Solution Center" on page 53. If you need technical assistance, see "Getting information, help,
and service" on page 32.

Keyboard, mouse, or pointing device problems

Select your symptom from the following list:
• "All or some keys on the keyboard do not work" on page 42
• "The mouse or pointing device does not work" on page 43
• "The pointer on the screen does not move smoothly with the mouse" on page 44
• "The wireless keyboard does not work" on page 44
All or some keys on the keyboard do not work
Symptom: All or some keys on the keyboard do not work.
Actions:
• Verify that the keyboard cable is securely connected to the correct connector on the computer.
• If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons
are the only keys that are not working, these buttons might have been disabled or have not been assigned
to a function. Use the help system in the Enhanced Performance Customization Keyboard program to
help diagnose problems with the Rapid Access buttons.
To open the Enhanced Performance Customization Keyboard program, do one of the following:
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ThinkStation Hardware Maintenance Manual