Event Log; Front-Panel Error Messages; Important Product Information; Information To The User - Shure SCM820 Digital IntelliMix User Manual

Event Log

The event log provides a detailed account of mixer activity from the moment
the mixer is powered on. The log collects up to 1,000 activity entries for the
mixer, and time-stamps them relative to the last power cycle.
To troubleshoot audio or hardware problems, press Save Log to export
to a computer file. Refer to the log file for details when troubleshooting or
consulting with Shure Systems Support.
The log categorizes entries into Events, Warnings and Errors:
• Events: An action has been successfully completed.
• Warnings: An action can not be completed, though overall mixer
functionally is stable.
• Errors: A problem has occurred that could inhibit the mixer's functionality.
This corresponds to error messages that flash on the front-panel LEDs.
Viewing the Event Log
To view the event log:
1. Open the Preferences tab of the GUI.
2. Select the Event Log hyperlink on the bottom left of the Preferences
panel. The log is located with the device's DNS name: <device URL>/
eventlog/.
The equipment is intended to be used in professional audio applications.
Note: This device is not intended to be connected directly to a public
internet network.
EMC conformance to Environment E2: Commercial and Light Industrial.
Testing is based on the use of supplied and recommended cable types.
The use of other than shielded (screened) cable types may degrade
EMC performance.
Changes or modifications not expressly approved by Shure Incorporated
could void your authority to operate this equipment.
This Class B digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Authorized under the verification provision of FCC Part 15B.
Please follow your regional recycling scheme for batteries, packaging, and
electronic waste.
Conforms to electrical safety requirements based on IEC 60065.
This product meets the Essential Requirements of all relevant European
directives and is eligible for CE marking.
The CE Declaration of Conformity can be obtained from Shure Incorporated
or any of its European representatives. For contact information please visit
www.shure.com

Front-Panel Error Messages

An error message is generated on the Channel LED rings when operating or
environmental conditions occur that could potentially harm the mixer. These
types of messages indicate the mixer has experienced a critical failure.
Before calling Shure System Support, try these basic debugging tools:
1. Open the Event Log and press Save Log to export the file to your
computer.
2. Power cycle the device by switching the power button off and on again.
3. Reset the device to factory default settings. This will clear all
configurations made to the mixer.
4. Download the latest firmware from Shure.com and load it to the device.
5. If the error message persists, contact a Shure support representative for
your region.
Device Overheating Message
One example of an error message is the Device Overheating message.
This appears on the channel LEDs in the following pattern as illustrated
in the drawing. For this message, it is recommended that the device be
immediately cooled down to avoid permanent damage. If the problem
persists, follow the steps listed above to try to clear the message.

Important Product Information

Information to the user

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Patent Notice

Patent Pending

Certifications

The CE Declaration of Conformity can be obtained from: www.shure.com/
europe/compliance
Authorized European representative:
Shure Europe GmbH
Headquarters Europe, Middle East & Africa
Department: EMEA Approval
Jakob-Dieffenbacher-Str. 12
75031 Eppingen, Germany
Phone: 49-7262-92 49 0
Fax: 49-7262-92 49 11 4
Email: EMEAsupport@shure.de
Note: To temporarily clear an error message until troubleshooting can
be conducted, simultaneously press the Channel 1 knob and Front
Panel Mode selector.
1 2 3 4
Device Overheating Error Code
5 6 7 8
17