Jabra SUPREME UC Frequently Asked Questions

Jabra SUPREME UC

FREQUENTLY ASKED QUESTIONS

Q: MY COMPUTER DOES NOT DETECT THE JABRA LINK™ 360 NANO
BLUETOOTH USB ADAPTER?
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A: Try inserting the adapter into another USB port.
Q: HOW DO I RESET THE HEADSET?
A: Reset the headset by 'pressing and holding' the 'Volume +' and
'Answer/End' buttons simultaneously for 6 seconds while boom
arm is open. The red and green lights will flash. Release the two
button pressures. The headset will automatically go into pairing
mode.
Q: WILL THE JABRA SUPREME UC WORK WITH OTHER
BLUETOOTH EQUIPMENT?
A: Yes. It can also work with other Bluetooth devices that are
compliant with Bluetooth version 1.1 or higher, and support a
headset, hands-free and/or advance audio distribution profile.
Q: WHY DO I HEAR CRACKLING NOISES?
A: Bluetooth is a radio technology and works best when the headset
and connected device are within 10 meters of each other, and
with no major objects (walls, etc.) in the way.
Q: THE COMPUTER DOES NOT AUTOMATICALLY TOGGLE
BETWEEN MY JABRA LINK 360 NANO BLUETOOTH USB
ADAPTER AND ANOTHER DEFAULT AUDIO DEVICE WHEN I
INSERT/REMOVE MY USB ADAPTER.
A: Try manually selecting the Jabra LINK 360 Nano Bluetooth USB
adapter as your default audio device. Go to the control panel on
your computer. Open the menu Sound and Audio Devices. When
inserted, you can select the Jabra LINK 360 Nano Bluetooth USB
adapter as the default device for Sound playback and Recording.
Press Apply. Press OK. If you are using Macintosh – go to System
Preferences on your computer. When inserted, select the Jabra
LINK 360 Nano Bluetooth USB adapter in the Sound menu under
Output and Input.
Q: WHY DO I HAVE PROBLEMS PAIRING MY JABRA SUPREME UC
HEADSET WITH THE JABRA LINK 360 NANO BLUETOOTH USB
ADAPTER?
A: Make sure that the Jabra LINK 360 Nano Bluetooth USB adapter
is in pairing mode, indicated by a flashing blue light. Make
sure that the headset is charged and in pairing mode. See the
instructions in the headset manual. If this does not solve the
problem, install the Jabra PC Suite software and get access to
advanced features, e.g. clearing of the pairing list. Download the
free software at www.jabra.com/pcsuite.
GN Netcom is a world leader in innovative headset solutions. GN Netcom develops, manufactures and markets its products under the Jabra brand name.
Q: I CANNOT HEAR ANYTHING IN MY HEADSET?
A: Increase the volume in the headset. Ensure that the headset is
paired to a playing device. Ensure your phone is connected to the
headset by tapping the Answer/End button. Check that you have
selected the Jabra LINK 360 Nano Bluetooth USB adapter as the
audio device on your computer, in the Control Panel and in the
application you are using. Make sure that Jabra PC Suite Control
Center setting 'PC Audio Control' is on 'Automatic'. Setting is
found under the 'Softphone/PC' tab. Press the Multifunction
button on the headset or say the voice command 'Answer' to
accept an incoming call.
Q: I CANNOT USE REJECT CALL, CALL ON HOLD, REDIAL OR VOICE
DIALING?
A: These features are dependent on the ability of your phone to
support a hands-free profile. Even if the hands-free profile is
implemented reject call, call hold and voice dialing are optional
features which are not supported by all devices. Please consult
your device manual for details.
Q: I AM HAVING PAIRING PROBLEMS.
A: You may have deleted your headset pairing connection in your
mobile phone. Follow the pairing instructions.
Q: DOES JABRA SUPREME UC SUPPORT A2DP?
A: Yes, when connected to a mobile phone that supports A2DP. The
Jabra LINK 360 Nano Bluetooth USB adapter also supports A2DP
streaming from your PC.
Q: WHAT IS ACTIVE NOISE CANCELLATION AND HOW DOES IT
WORK?
It is a technology available in high-end noise cancellation stereo
headphones. It removes ambient noise heard by the person
wearing the headset. The user experiences improved call quality.
Q: WHAT IS MULTIUSE CONNECTIVITY AND HOW DOES IT WORK?
A: By inserting the Jabra LINK 360 Nano Bluetooth USB adapter
to your PC, your Jabra SUPREME UC can stay connected via
Bluetooth to your PC and your mobile device. You can handle
mobile and UC calls by switching seamlessly between the
devices.
Q: WHY IS THERE AN EXTRA EAR CUSHION?
A: Jabra SUPREME UC is designed for all day comfort for all day
use. Ear shapes differ; therefore, we supply an additional ear
cushion, so you can choose the ear cushion, that fits you best.
JABRA IS A REGISTERED TRADEMARK OF GN NETCOM A/S
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FAQ