Q-See QR-SERIES User Manual page 21

Q-SEE PRODUCT WARRANTY
Thank You for Choosing a Q-See Product!
All of our products are backed by a conditional service warranty covering all hardware for 12
months from the date of purchase. Additionally, our products also come with a free exchange
policy that covers all manufacturing defects for one month from the date of purchase.
Permanent upgrading service is provided for the software.
Liability Exclusions:
Any product malfunction or abnormalities in operation or damage caused by the following
reasons are not within the free service scope of our company:
1. Equipment damage caused by improper operation.
2. Improper equipment operation environment and conditions (e.g., improper power,
extreme environmental temperatures, humidity, lightning and sudden surges of
electricity).
3. Damage caused by acts of nature (e.g., earthquake, fire, etc).
4. Equipment damage caused by the maintenance of personnel not authorized by Q-See.
5. Product sold over 12 months ago.
In order to fulfill the terms of your warranty, you must complete the registration process after
purchasing our product. To do this, simply fill out the User's Information Card below and fax
or mail it in to us at the information listed below. You can also register the product by going to
the www.q-see.com website and clicking on the Register link.
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QUESTIONS OR COMMENTS? CONTACT US
MAILING ADDRESS
PRODUCT SUPPORT, DOWNLOADS,
Q-See Products FIRMWARE UPDATES
Digital Peripheral Solutions, Inc.
& MANUALS
8015 E. Crystal Drive
www.Q-See.com
Anaheim, CA 92807
CUSTOMER SUPPORT
FAX
Live Chat at www.Q-See.com (M-F, 9-5 PST)
714-998-3509
Email: support@dpsi-usa.com
Phone: 877-998-3440 (M-F, 9-5 PST)
WEBSITE
www.Q-See.com
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