Troubleshooting; Or Service; Assistance Or Service; Requesting - Whirlpool GJC3034GQ0 Use And Care Manual

Troubleshooting
You can solve many common cooktop problems easily, saving you the cost of a possible
service call. Try the suggestions below to see if you can solve your problem without outside
help. If the suggestions do not work, see "Requesting Assistance or Service" on page 13
(in the U.S.A.), or on page 14 (in Canada).
PROBLEM POSSIBLE CAUSE SOLUTION
Nothing will
operate
The unit is not wired into
a live circuit with proper
voltage.
A household fuse has blown
or a circuit breaker has
tripped.
Wire the unit into a live circuit with
proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
The surface
cooking areas
will not operate
A household fuse has blown
or a circuit breaker has
tripped.
You are not setting the control
knobs correctly.
Replace household fuse or reset
circuit breaker.
Push control knobs in before turning
to a setting.
Control knob(s) You are not pushing in before Push control knob(s) in before turning
will not turn turning, to a setting.
The cooktop is not level. Level cooktop. (See Installation Cooking
results are
not what
you expected
The pan used is not the
correct type or size.
Cookware does not fit
the surface cooking area
being used.
Instructions.)
Refer to a reliable cookbook for
recommended pan type and size.
Pan should be the same size or
slightly larger than surface cooking
area being used.
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