Troubleshooting - Whirlpool Duet WFW9470WL00 Use & Care Manual

Install and store your w asher where i twill n otfreeze. Because
some water m ay stay inthehoses, freezing candamage your
washer. Ifstoring o rmoving y our w asher during freezing weather,
winterize it.
Non-use or vacation care:
Operate your washer only when you are at home. If you will be on
vacation or not using your washer for an extended period of time,
you should:
• Unplug washer or disconnect power.
• Turn off the water supply to the washer. This helps avoid
unintended flooding (due to a water pressure surge) while you
are away.
• Slightly open door to provide ventilation.
To winterize washer:
1. Put 1 qt (1 L) of R.V.-type antifreeze in the drum.
2. Run washer on a Drain/Spin cycle.
3. Unplug washer or disconnect power.
4. Shut off both water faucets.
5. Disconnect water inlet hoses from faucets and drain.
To use washer again:
1. Flush water pipes. Reconnect water inlet hoses to faucets.
Turn on both water faucets.
2. Plug in washer or reconnect power.
3. Run the washer through the Normal/Casual cycle with 1/2 the
manufacturer's recommended amount of HE detergent for a
medium-size load, to clean the washer and remove the
antifreeze, if used.
To transport the washer:
1. If washer will be moved during freezing weather, put in
1 qt (1 L) of R.V.-type antifreeze in the drum. Run washer on a
Drain/Spin cycle.
2. Unplug the power cord.
3. Disconnect the drain hose from the drain system and attach to
rear panel clips.
4. Shut off both water faucets.
5. Disconnect the water inlet hoses from faucets, then drain the
hoses, and clip them to the rear panel of the washer.
IMPORTANT: Call for service. Do not reuse transport bolts.
Washer must be transported in the upright position. To avoid
suspension and structural damage to your washer, it must be
properly set up for relocation by a certified technician.
Reinstalling the washer
1. Follow the "Installation Instructions" to locate, level and
connect the washer.
2.
Run the washer through the Normal/Casual cycle with 1/2 the
manufacturer's recommended amount of HE detergent for a
medium-size load, to clean the washer and remove the
antifreeze, if used.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Fai(ure to follow these instructions can result in death,
fire, or electrical shock.
TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
In the U.S.A. www.whirlpool.com/help In Canada www.whirlpool.ca
Washer displaying code message and tone sounds
"F20" (Water Inlet Problem--no water or insufficient water
supply)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Are both, hot and cold, water faucets completely turned on?
Are screens at inlet hose connection to washer clogged?
Are water inlet hoses kinked?
Are water inlet hoses frozen?
Plug in washer or reconnect power. Re-select cycle and press
START. If the problem remains, call for service.
"F21" (Drain Problem)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Is the drain hose kinked?
Is the drain hose frozen?
Is the drain hose clogged?
Is the drain hose more than 96" (2.4 m) above the floor?
Plug in washer or reconnect power. Re-select cycle and press
START. If the problem remains, call for service.
2O