Troubleshooting; Cycle Guide - Whirlpool Cabrio WTW5500XL2 Use And Care Manual

TROUBLESHOOTING
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First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
mfyou experience PossiNe Causes SNution
Check the following for
proper installation or see
"Using Your Washer"
section.
Feet may not be in contact
with the floor and locked.
Washer may not be level.
Load could be unbalanced.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in the "Installation Instructions".
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Use Bulky Item cycle for oversized, non-absorbent items such as
comforters or poly-filled jackets.
See "Cycle Guide" and "Using Your Washer" in this "Use and
Care Guide".
Clicking or metallic
noises
Objects caught in washer
drain system.
Gurgling or humming Washer may be draining water.
Humming The sensing light is on.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normN to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are
removed during the spin/drain cycles.
You may hear the hum of the sensing spins after you have started
the washer. This is normal. Sensing spins will take several minutes
before water is added to the washer.
Check the following for
proper installation:
Washer not level. Water may splash off basket if washer is not level.
Fill hoses not attached tightly. Tighten fill-hose connection.
Fill hose washers Make sure all four fill hose flat washers are properly seated.
Drain hose connection Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Check household plumbing Water can back up out of a clogged sink or drainpipe. Check
for leaks or clogged sink or drain, all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Washer not loaded properly.
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
Not enough water
in washer
Load not completely covered
in water.
This is normN operation for an HE low-water washer. The load will
not be completely unden_/ater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See "What's
New under the Lid."
iMPORTANT: Do not add more water to washer. The added water
lifts the load off the washplate, resulting in less cleaning.
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