Troubleshooting; Normal Sounds You May Hear; Before Calling For Service - LG Steam WM2688HWMA User's Manual & Installation Instructions

TBOUBI_ESHOOTING
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NORMALSOUNDSYoU MAY HEAR
The following sounds may be heard while the
washer is operating. They are normal.
clicking:
Door lock relay when the door locks and unlocks.
Spraying or hissing:
Steam or water spraying or circulating during
the cycle.
Humming or gurgling:
Drain pump pumping water from the washer at
the end of a cycle.
Splashing:
Clothes tumbling in the drum during the wash
and rinse cycles.
BEFORE CALLING FOR SERVICE
Your Steam Washer Tm is equipped with an automatic error-monitoring system to detect and diagnose
)roblems at an early stage. If your washer does not function properly or does not function at all, check the
following before you call for service.
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Rattling and • Foreign objects, such as • Stop washer and check drum and drain filter for
clanking noise keys, coins, or safety pins, foreign objects. If noise continues after washer is
may be in drum or pump. restarted, call for service.
Thumping sound • Heavy wash loads may
produce a thumping sound.
• Washer load may be out
of balance.
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: Vibrating noise : •Shipping bolts and/or :
packaging materials not
removed.
• Wash load may be unevenly
distributed in the drum.
• Not all leveling feet are resting
firmly on the floor.
• Floor not rigid enough.
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Water leaking • Fill hose connection is loose
around washer at tap or washe£
• House drain pipes are
clogged.
• This is normal. If sound continues, washer is
probably out of balance. Stop and redistribute
wash load.
• Stop and redistribute wash load.
• See Installation Instructions for removing shipping
bolts and packaging.
• Stop washer and rearrange wash load.
• Adjust the leveling feet. Make sure all four feet are in
firm contact with the floor while the washer is in the
spin cycle with a load.
• Make sure that the floor is solid and does not flex.
Refer to "Flooring" in the Installation section.
• Check hoses. Check and tighten hose connections.
• Unclog drain pipe. Contact a plumber if necessary.
Excessive sudsing • Too much detergent or • Reduce detergent amount or use low-sudsing
incorrect detergent, detergent.
Only use detergent with the HE
(High-Efficiency) logo.
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[ Staining [ • Add laundry products to the • Load the laundry products into the dispenser.
i [ washer drum. • Always remove items from the washer as soon as
* Washer not unloaded the cycle is completed.
[ i promptly. • Always wash dark colors separately from light
[ [ • Does not properly sort the colors and whites to prevent discoloration. If
[ [ clothes, possible, do not wash heavily soiled items with
X I lightly soiled ones.
TROUBLESHOOTING
BEFORE CALLINGFOR SERVICE(cont.)
water in the washer • Drain hose is bent, pinched, • Make sure the drain hose is free of clogs, kinks, etc.,
drains slowly or not or clogged, and is not pinched behind or under the washer.
at all, or the display • The drain filter is clogged. • Clean the drain filter. See the Care and Cleaning
shows: section.
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Washer fills with •Water supply taps are not • Make sure that the water taps are open fully.
water slowly or not open fully.
at all, or the display • Water line hoses are kinked,
shows: pinched, or bent.
• Water inlet filters are clogged.
• Water pressure to tap or
house is too low.
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Washer will not • Power cord is not properly
turn on plugged in.
• House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
• Make sure the hoses are not kinked or pinched. Be
careful when moving the washer.
• Clean the inlet filters. See the Care and Cleaning
section.
• Check another faucet in the house to make sure that
household water pressure is adequate.
• Make sure that the plug is plugged securely into a
grounded, 3-prong, 120WAC, 60-Hz. outlet.
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
Washer won't • The door is not closed • Make sure that the door is closed properly and press
spin, or the display properly, the START/PAUSE button. After starting a cycle, it
shows: may take a few moments before the drum begins to
: turn or spin. The washer will not spin unless the door
is locked (DOOR LOCK will appear in the display).
• If the door is closed and locked and the open door
error message is displayed, call for service.
Door will not • Interior temperature of • The washer door has a safety lock to prevent burns.
unlock when cycle washer is too high. Allow the washer to cool until the DOOR LOCK
is stopped or indicator turns off in the display.
paused • Water level in washer is too • Allow the washer to complete the programmed cycle,
high. or run the DRAIN & SPIN cycle to drain the water.
Wash cycle time is • The washer automatically * This is normal. The washer adjusts cycle time
longer than usual adjusts the wash time for automatically to provide optimal results for the
the amount of laundry, water selected cycle.
pressure, water temperature,
and other operating
conditions.
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Musty or mildewy • Incorrect or too much • Use only HE (High-Efficiency) detergent in
odor in washer detergent has been used. accordance with the manufacturer's instructions.
• Inside of tub not cleaned • Run the TUB CLEAN cycle regularly. Be sure to wipe
, properly, around and under the door seal frequently.
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Steam is not visible [ • This is normal • Because it uses pressurized steam, the washer
requ res very srna amounts o steam to ach eve l during STEAM cycle [
°ptimal results" Excess steam c°uld damage fabrics i
and reduce efficiency. /;
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