Kenmore 11022066100 Use And Care Manual page 18

• "ob" (Off Balance)
Is the load unbalanced? Redistribute the load. Close lid and
press START.
Washer won't fill, rinse or wash
• Does the water level seem too low, or does the washer
appear to not fill completely?
This washer uses very little water and never fills completely.
Water will net be seen over the top of the wash plate.
• Checkthe following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug? Check electrical source or call
electrician.
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
Washer stops
• Checkthe following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there oversudsing? Cancel the current cycle. Press RINSE/
SPIN to drain the load. Re-select your desired cycle and
press START. Do not add detergent. Use cold water.
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
• After opening the lid, did you press START?
If the lid is opened during washer operation, the washer will
stop. Closing the lid will not restart the washer. You must
press START.
• Is there power at the plug?
Check electrical source or call electrician.
• Has a fuse blown or has the circuit breaker tripped?
If problem continues, call electrician. •
• Are you using an extension cord?
Do not use an extension cord.
• Is thewasher overloaded?
Wash smaller loads. See "Starting Your Washer" for
maximum load size.
• Did you add more items to the load once the washer
started?
Once the load is wet, there may appear to be space for more
items. For best results determine load size with dry items only.
Washer won't drain or spin
• Is the drain hose clogged, or the end of the drain hose
more than 96 in. (2.4 m) above the floor?
See "Installation Instructions" for proper installation of drain
hose.
• Is thelid open?
The lid must be closed during operation.
• Is there excessive sudsing?
For best results, use High Efficiency detergents like TIDE ®HE,
which produce less suds. Follow manufacturer's directions.
• Is your voltage low?
Check electrical source or call electrician. Do not use an
extension cord.
Washer continues to fill or drain, or the cycle seems stuck
Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. (See
"Installation Instructions.")
Washer makes noise
• Is the load balanced and the washer level?
The wash load should be balanced. See "Starting Your
Washer" for maximum load size.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs if
needed. (See "Installation Instructions.")
Are the self-adjusting rear feet installed?
Can you hear water spraying? This is part of the wash action.
If water is drained quickly from the washer, you may hear air
being pulled through the pump. This happens during the end
of draining. It is normal.
When the cycle changes from washing to draining or
spinning, you may hear a noise as the drive system shifts.
This is normal.
• Are you washing items with metal snaps, buckles or
zippers?
You may hear metal items touching the basket. This is normal.
• Are you washing a small load?
You will hear more splashing sounds when washing small
loads. This is normal.
• Is the washer installed on a solid floor?
Refer to the "Installation Instructions" for flooring
requirements.
Washerleaks
Check the following:
Are the fill hoses tight? Are the fill hose washers properly
seated? Is the drain hose clamp properly installed? (See
"Installation Instructions.")
• Is the sink or drain clogged?
Sink, floor drain and standpipe must be able to handle 17
gallons (64.1 L) of water per minute.
• Is water bouncing off the tub ring or the load?
The wash load should be balanced and not overloaded. If
not, the fill or spray rinses can bounce off the load.
The washer must be level. The front and rear feet should be
properly installed and the nuts tightened. Reset the self-
adjusting rear feet if needed. (See "Installation Instructions.")
• Did you pull the drain hose from the washer cabinet and
install it in a standpipe or laundry tub?
(See "Installation Instructions.")
• Check household plumbing for leaks.
Washer basket is crooked
• Is the load balanced and the washer level?
The wash load should be balanced.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs,
if needed. (See "Installation Instructions.")
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