Dyson Ball DC25 Operation Manual page 7

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brushbar obstructions
Switch off and unplug machine before clearing brushbar obstructions. Failure to do so could
result in personal injury.
If your brushbar is obstructed, it may shut off. If this happens you will need to remove the brushbar as
shown and clear any obstructing debris. Refit all parts securely before use.
Dyson customer care
THANK YOU FOR CHOOSING TO BUY A DYSON.
If you have a question about your Dyson vacuum cleaner, call the Dyson HeIptine at
1-886-693-9766 with your serial number and details of where and when you bought the cleaner.
Your serial number can be found on the rating plate, which is behind the clear bin! _
Most questions can be solved over the phone by one of our HeIpline staff. If your vacuum cleaner
needs service, call the Dyson Hetpline so we can discuss the available options. If your machine is
under warranty, and it is a covered repair, it will be repaired at no cost.
Dyson Helpline
Call 1-866-693-9766 toll free, 7 days a week.
Please register as a Dyson owner
THANK YOU FOR CHOOSING TO BUY A DYSON.
To help us ensure you receive prompt and efficient service, please register as a Dyson owner. There
are two ways to do this:
• By completing and returning the enclosed form to us by mail
• Online at www.dyson.com
This will confirm ownership of your Dyson in the event of an insurance loss, and enable us to contact
you if necessary.
Limited 5 year warranty
Terms and conditions of the Dyson 5 year limited warranty.
What is covered
Your Dyson vacuum cleaner is warranted against original defects in material and workmanship
for a period of five years from the date of purchase, when used for private household purposes in
accordance with the Dyson Owner's Manual. This warranty provides, at no extra cost to you, all labor
and parts necessary to ensure your vacuum cleaner is in proper operating condition during the
warranty period. This limited warranty is subject to the following terms:
What is not covered
Dyson, Inc. shall not be liable for costs, damages or repairs incurred as a result of:
• Machines purchased from an unauthorized dealer.
• Clearing blockages from your machine.
• Use of parts not in accordance with the Owner's Manual.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in
accordance with the Owner's Manual.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Use of the vacuum cleaner other than for normal domestic purposes within the United States,
e.g. for commercial or rental purposes.
• Normal wear and tear, including normal wearing parts such as belt, filter, brush bar, hose
assembly, and power cord (or where external damage or abuse is diagnosed).
• Use of parts and accessories other than those produced or recommended by Dyson, Inc.
Warranty service
• Please fill out and return the Product Registration form, or register online at www.dyson.com
• Before service can take place, the terms of the limited warranty require that you contact the Dyson
Helpline with your model name/number, serial number, date and place of purchase. Please keep
your purchase receipt in a safe place to ensure you have this information. The serial number is
found on the vacuum cleaner's rating plate, which is behind the clear binm. _
• All work will be carried out by Dyson, Inc. or its authorized agents.
• Any replaced defective parts will become the property of Dyson, Inc.
• Service under this warranty will not extend the period of this warranty.
• If your machine is not functioning properly, please call the Dyson Hetptine at 1-866-693-9766.
Most issues can be rectified over the telephone by our trained customer care staff. If this is not
possible Dyson, Inc. will arrange for your vacuum cleaner to be repaired and returned in full
working order at no extra cost to yourself.
Warranty limitations and exclusions
• Any implied warranties relating to your vacuum cleaner, including but not limited to warranty of
merchantability or warranty of fitness for a particular purpose, are limited to the duration of this
warranty. This limitation is not allowed by some states and so this limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service described above. Dyson,
Inc. will not be liable for any consequential damages or incidental damages you may incur in
connection with your purchase and use of your vacuum cleaner. This limitation is not allowed by
some states and so this limitation may not apply to you.
• This limited warranty gives you specific legal rights. You may also have other rights which vary
by state.
• This limited warranty is not transferable.
Product information: Net weight: 7.30kg, Voltage: 120V 60Hz, Maximum current: 11A.
This product is protected by the following intellectual property rights:
Patent/Patent Application numbers: JP 2004-537336; EP 1361812; AU 744408; EP1119282; JP 2002-527132;
US 6,519,807; AU 744362; EP 1121043; JP 2002-527131; US 6,572,078; GB 0326102.1; AU 2002-226556;
EP 1370172; JP 2004-528876; US 6,991,666; AU 2002-225207; EP 1361814; JP 2004-520137; US 7,018,439;
AU 2001-240894; EP 1268076; JP 2003-528704; US 6,835,222; AU 2002-225232; EP 1361815;
JP 3940082; US 6,974,488; AU 2003-283157; EP 1526796; JP 2006-503607; US 2005-0235454;
AU 2003-283159; EP 1526797; JP 2005-534442; AU 2003-283161; EP 1526798; JP 2006-503608;
AU 2004-294771; EP 1680232; JP 2007-508934; US 2007-0079579; AU 2005-263889; EP 1768536
Equivalent patents, registered designs and applications exist in other countries.
Please note: Small details may vary from those shown.
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